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DSV Road sends parcels and pallets on DSV’s road network across Europe, through your myDSV account and on your DSV agreement. The fields that every carrier shares are on Carrier credentials. DSV has three carriers in Zippendo. Pick the one your DSV agreement is for: DSV XPress for express and parcels, DSV Road (this page) for road freight in myDSV, and DSV Road (DB Schenker) for the former DB Schenker road network.
You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule. DSV Road ships between addresses in the EU, the United Kingdom, Switzerland and Norway.

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Before you start

  • A myDSV login that DSV has enabled for API access, and your 10-digit DSV customer number (MDM). Ask your DSV contact to enable the login.
  • An account on developer.dsv.com with subscriptions to Fetch DSV Access token, Booking and Labels, plus Tracking if you want your shipments tracked. Each subscription has its own primary key on your Profile page there.
  • A written note to your DSV contact that Zippendo sends DSV Road shipments on your behalf. DSV’s terms ask for it before you send.
  • For Test mode: the demo login, the test customer number and the demo keys from DSV’s demo sign-up email.
You can connect DSV Road more than once. Give each connection its own Carrier name. Learn more on the card opens DSV’s page about road transport.

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Connect DSV Road

1

Open All carriers

In the sidebar, click Carriers, then open the All carriers tab.
2

Find DSV Road

On the DSV Road card, click Connect.
3

Fill in the form

The Connect carrier window opens. Enter a Carrier name, your myDSV username and myDSV password, your Customer number (MDM) and the three subscription keys. Tracking subscription key, Road product code, myDSV template and Test mode are under Optional fields.
4

Connect the carrier

Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.

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Fields on the form

Connect does nothing until Carrier name and the six required DSV fields have a value. Test mode sends your shipments to DSV’s demo environment instead of the real one. The demo login and keys only work with Test mode on, and your live login and keys only with it off. Leave it off for real orders. See Test mode.

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After you connect

The carrier appears on My carriers with a Connected badge. You choose the product on each shipment or in a shipping rule, not on this form. See Carrier products and services. A product or service that is not on your DSV agreement is refused when you send, and the shipment shows DSV’s reason. Every parcel needs a weight, a length and a width. The EUR, PLL, HPL, QPL and IPL pallets need no size. DSV charges whole kilograms, so a 2.3 kg parcel is sent to DSV as 3 kg. Keep each street address and its second line within 72 characters together. DSV Road has no return product in Zippendo. Send returns with another carrier.

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Services and extra details

Choose services on the shipment or in a shipping rule. Under Extra details for the carrier you also find Label format (PDF or ZPL (thermal) for a label printer), Package type, and Currency for the insured value and the cash-on-delivery amount.

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Customs

A shipment that leaves or enters the EU (to or from the United Kingdom, Switzerland or Norway) needs both Export customs clearance and Import customs clearance. The choices are Not required, By DSV, By a third party and By yourself. Neither has a default, because DSV may charge for clearance it does. Your EORI number comes from Organization settings, or from the brand when it has its own customs identifiers. To send a commercial or proforma invoice with the shipment, turn on Generate commercial invoice or Generate proforma invoice under Document generation in the shipping rule. See Customs and documents.

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Pickups and tracking

  • DSV Road is not available under Pickups. DSV collects every shipment as part of the shipment itself. See Schedule a pickup for the carriers that are.
  • The Pickup details section does not appear for DSV Road products, so you cannot set a pickup window on a shipment you create in Zippendo. A shipment created through the Zippendo API with pickup details is collected in that window. Otherwise Zippendo asks DSV to collect between 09:00 and 17:00: the same day when you send before 15:00 on a weekday, or else the next weekday.
  • Zippendo cannot cancel a DSV Road shipment. Contact DSV with the tracking number.
  • When Tracking subscription key is filled in, Zippendo fetches tracking updates from DSV about once an hour, and they appear on the shipment’s Tracking tab. There is nothing else to set up. Without the key, no tracking events appear. See Carrier tracking webhooks.
  • The tracking number is the number DSV gives the shipment in myDSV, and the Tracking link opens DSV’s public tracking page.

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Change or remove the connection

To change it, open Carriers → My carriers and click Edit carrier on the card. The Edit carrier page has two sections:
  • General: Carrier name, and Brand if your organization has brands.
  • Carrier settings: the same DSV Road fields as on the connect form, including Test mode.
Click Save. You see “Carrier updated”. To remove it, click Delete on the same page, type the carrier name in capital letters, and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers.

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Common problems

More help: Carrier authentication failures.