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Danger zone sections appear on several screens. The actions in them cannot be undone, so read what each one does before you click. If you plan to delete your organization, export your data first. Walkthrough of Settings: Settings, team, and brands.

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Delete your organization

At the bottom of Settings → Organization, below Data export, under Delete organization:
This permanently deletes the organization and all its data. You can’t undo this. Export your data first. You can still export it for a short time after you schedule the deletion.
Danger zone with Delete organization heading and a Delete organization button that cannot be clickedDanger zone with Delete organization heading and a Delete organization button that cannot be clicked

Danger zone on the Organization tab - the Delete organization button cannot be clicked

The Delete organization button cannot be clicked in the app. To delete your organization, contact Zippendo support. What deletion means for you:
  • The organization and all its data, such as orders, shipments, carriers and settings, are deleted for good. They cannot be restored.
  • Export your data before you ask for deletion. After deletion is scheduled, you can still export for a short period. See Export organization data.
  • If you only want to stop paying, you do not need to delete anything. Cancel your subscription instead and move to the Free plan, see Billing and usage.

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Delete your account

At the bottom of your Profile settings page, under Delete account:
This permanently deletes your account and all its data. You can’t undo this.
Danger zone with Delete account heading and a Delete account button that cannot be clickedDanger zone with Delete account heading and a Delete account button that cannot be clicked

Danger zone on Profile settings - the Delete account button cannot be clicked

The Delete account button cannot be clicked in the app. Contact Zippendo support if you need your account deleted. To leave one organization but keep your account, use Leave under Organizations on the same page. See Profile, language, and two-factor authentication.

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Remove a team member

Removing a team member takes away their access to this organization.
1

Find the team member

Open Settings → Team. Open the menu on the team member’s row and click Remove team member. You cannot remove yourself (your row is marked You).
2

Confirm

The Remove team member window asks, for example, Are you sure you want to remove Anna Jensen from this organization? You can’t undo this. Type DELETE in capitals, then click Remove.
You see Team member removed. If you see Couldn’t remove the team member, the team member was not removed. For someone who has not accepted their invitation yet, use Revoke invitation instead. See Invite team members.

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Delete a carrier

Deleting a carrier removes it, and the carrier credentials you entered for it, from Zippendo.
1

Open the carrier

Go to Carriers → My carriers, click Edit carrier on the carrier, then click Delete at the top of the page.
2

Confirm

The Delete carrier window says, for example, This will permanently delete carrier “PostNord”. This action cannot be undone. Type the carrier’s name in capitals, for example POSTNORD. Delete can be clicked once the text matches.
Delete carrier window asking you to type the carrier name in capitalsDelete carrier window asking you to type the carrier name in capitals

Delete carrier - type the carrier name in capitals to confirm

You see Carrier deleted. If you see Couldn’t delete carrier, the carrier is still connected. Carrier settings and products: Carrier credentials.

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Disconnect a Shopify webshop

Open Order channels, click your Shopify channel, and open the Connection & integration tab. Under Danger zone, Disconnect store says: Remove the connection to this Shopify store. Orders stop being imported and Zippendo removes its webhooks from the store.
Danger zone with Disconnect store and Disconnect button on a Shopify channelDanger zone with Disconnect store and Disconnect button on a Shopify channel

Shopify Danger zone - Disconnect store

Click Disconnect. Your browser asks: Disconnect this Shopify store? Zippendo stops importing its orders and removes the connection. Confirm, and you see Shopify store disconnected. If you see Couldn’t disconnect the store, the webshop is still connected. More about the Shopify channel: Shopify settings.

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Disconnect WooCommerce or delete a custom channel

Open Order channels and click the channel. The Danger zone section is on the channel page. More about each channel: Connect WooCommerce and Custom channel API.