dhl_express. There is no separate DHL Freight connector.
This page is the DHL Express connect form. Shared chrome for every carrier: Carrier credentials. Inventory of every connector: Connect a carrier or integration. Walkthrough: Carriers.
You do not pick a sender address on this form. Add addresses under Manage → Addresses. The address is chosen on the shipment or on a shipping rule.
Prerequisites
- A DHL Express shipper account (the billed Account Number).
- MyDHL API username and password. Zippendo does not generate these — DHL Express issues them for API access.
- Optional: a Location Finder API key from developer.dhl.com if you will deliver to DHL Service Points.
- Permission to create carriers in the organization. You can connect DHL Express more than once if each connection has its own Carrier name.
Where to get credentials
MyDHL API username and password are issued for your DHL Express account — there is no self-serve public form. The Location Finder key is created on the DHL API Developer Portal after you Register / Get Access (login required). These public pages are the step we can show.
DHL API Developer Portal — register here, then Get Access for API keys in your own account
Location Finder – Unified on developer.dhl.com — Get Access in your own portal account for the optional Location Finder API Key
Connect from All Carriers
1
Open All Carriers
Sidebar Carriers. Page title Carriers / Integrations. Header tabs: My Carriers (
?tab=my-carriers) and All Carriers (?tab=all-carriers).2
Find DHL Express
Card title DHL Express. Buttons: Connect and Learn more (opens dhl.com Express in a new tab).
3
Click Connect
Modal id
connect-carrier-modal. Title Create new carrier. Subtitle Fill out the information below to create a new carrier.4
Fill required fields
Shared fields first, then Carrier Configuration → Required Fields. Scroll Optional Fields for Sandbox Mode and Location Finder API Key. Empty required values make Create return without saving.
5
Create
Click Create (shows Creating… while the request runs) or Cancel. Success toast: Carrier created successfully. Failure copy in the modal: Failed to create carrier. Please try again.
DHL Express on All Carriers — Connect and Learn more
Create new carrier for DHL Express — Username, Password, Account Number
Shared fields
These appear on every connect dialog, including DHL Express.DHL Express credentials
Carrier Configuration splits into Required Fields and Optional Fields. Labels that contain “Password” or “Secret” use a password input. Each helper is catalog copy. Placeholder on text fields is the same helper.
DHL Express authenticates MyDHL with this Username and Password (Basic auth). Location Finder uses a separate
X-API-KEY.
DHL Express optional fields — Sandbox Mode and Location Finder API Key
After you connect
The connection appears on My Carriers with a Connected badge and Edit Carrier. Products are not on this form — they appear when you create a shipment or save a shipping rule. See Carrier products and services. Outbound products include DHL Express Domestic, DHL Express Worldwide, DHL Express Worldwide (Documents), DHL Express Worldwide (EU), DHL Economy Select, DHL Economy Select (EU), DHL Express 9:00, DHL Express 9:00 (Documents), DHL Express 12:00, DHL Express 12:00 (Documents), and DHL Express Envelope. Inbound Return variants exist for the worldwide, EU, domestic, and Economy Select products. Extra service on outbound: Shipment Insurance. Additional options include Label Format (PDF (4x6) / ZPL (thermal)).Service Point products
DHL Express Worldwide (Service Point) and DHL Express Worldwide (EU) (Service Point) are service-point products. They stay in the product list even without a Location Finder key; searching nearby points without that key fails with DHL Express configuration error: service point search requires a Location Finder API key — create one at developer.dhl.com and add it to the carrier settings. On Create Shipment pick a Service Point on the Drop Point card before send. Error: This carrier product delivers to a service point — select a droppoint before sending. How to pick: Pick a service point. Naming: Droppoint vs service point. DHL Express does not appear in Pickups. That list is Bring and PostNord only — Schedule a pickup. Tracking is pulled on a schedule. There is no tracking-webhook field on Edit your carrier — Carrier tracking webhooks. DHL Express generates customs documents and commercial invoices for international shipments — Customs and documents.Edit
On My Carriers, click Edit Carrier. Page title: Edit your carrier. URL/dashboard/carriers/:id.
Two cards:
- General — Carrier name (helper: Update the name of your carrier), plus Brand when brands exist.
- Carrier settings — the same DHL fields as connect, including Sandbox Mode and Location Finder API Key.
Delete
On Edit your carrier, click Delete. Modal idglobal-delete-modal. Title Delete Carrier. Subtitle You are about to delete carrier “{{name}}”. Body: This will permanently delete carrier “{{name}}”. This action cannot be undone. Type the carrier name in uppercase to enable Delete. Toast: Carrier deleted successfully. Failure: Failed to delete carrier.
Booked shipments keep their labels and tracking.
Common errors
Auth failures after send: Carrier authentication failures.