Connect Slack, Klaviyo, and other apps

Integrations push shipment and order events out of Zippendo into Slack, Klaviyo, and similar tools. They are not order channels (orders in) and not app webhooks (a URL you host). Provider setup guides: Integrations overview. Conditional / multi-step logic: Automations. Creating a connection uses the same plan gate as outbound webhooks (Growth and above). Nordlys on this page is Pro, so Connect is unlocked. Failures toast the API message (including This feature is not available on your current plan.).

Where it lives

Sidebar Integrations → /{org}/dashboard/integrations. Page title Integrations. Description: Connect downstream tools to receive shipping and order events from Zippendo. Tabs are URL state (?tab=):

Tab	`?tab=`	When to use it
Connected	`connected`	Providers that already have at least one connection
Catalog	`catalog`	Every provider

Default (not written into the URL): Connected if you already have a connection, otherwise Catalog. An explicit ?tab= always wins. Loading: a grid of skeleton cards.

Catalog

Every provider card:

Element	What it is
Logo band	Provider colour + logo
Name	Klaviyo, Slack, Customer.io, Mailchimp, SendGrid, Zapier, Make
Description	Provider one-liner (see table below)
Use in automations	Link to Automations
Read more	Opens `https://zippendo.com/docs/integrations/{slug}` in a new tab
Connect	Opens Connect {{provider}}. After the first connection the button reads Add connection.

Providers and credential fields

These are the only catalog entries. Credential labels are exactly as on Connect {{provider}}. Required fields block Connect until filled.

Provider	Description on the card	Credential fields
Klaviyo	Send shipping events to Klaviyo for email/SMS flows	Private API Key * (password)
Slack	Get notified in Slack when shipping events happen	Incoming Webhook URL * (URL, placeholder `https://…`)
Customer.io	Trigger Customer.io campaigns from shipping events	Site ID , API Key (password), Data Region * — US (track.customer.io) (default) or EU (track-eu.customer.io)
Mailchimp	Send shipping events to Mailchimp to trigger email automations	API Key * (password), Audience/List ID *
SendGrid	Send branded emails via SendGrid Dynamic Templates	API Key * (password), From Email , From Name
Zapier	Send events to Zapier to trigger any workflow automation	Catch Hook URL * (URL)
Make	Send events to Make.com to trigger scenario automations	Custom Webhook URL * (URL)

Per-event extras such as Klaviyo metric overrides exist on the API only. They are not fields on this modal.

Connected

Same cards, filtered to providers with ≥1 connection. A green Connected pill sits on the logo. The header shows {{count}} connection(s).

Empty

Copy	Text
Title	No integrations connected yet
Description	Open the catalog to connect your first integration and start sending events out of Zippendo.
Button	Open catalog — switches to Catalog

Integrations Connected tab with a Slack connection card and action icons — Connected — Slack connection with test, log, edit, and disconnect

Connection row

Each connection is a nested card:

Element	What it shows
Name	The Connection Name you entered
Meta	{{count}} event(s) · Paused if `isActive` is false (there is no pause toggle on this screen)
Send (paper plane)	Send test event. Toast Test event sent / Failed to send test event (`INTEGRATION_DELIVERY_FAILED` when the provider rejects it). Disabled while a test is in flight.
Plug	View delivery log
Gear	Edit connection
Trash	Delete connection — opens Disconnect Integration

Connect {{provider}}

Modal id connect-integration-modal. Title Connect {{provider}}. Subtitle is the provider description. Footer Cancel / Connect (spinner while creating). Connect stays disabled until Connection Name and every required credential have a value.

Connect Slack dialog with Connection Name, Incoming Webhook URL, and event checkboxes — Connect Slack — Connection Name, Incoming Webhook URL, Auto-send events

Field	Required	Details
Connection Name *	Yes	Placeholder e.g., My {{provider}}. Max 100 characters.
Credential fields	Per provider	See the table above. URL fields use placeholder `https://…`. Password fields are masked. Select fields start at their default. Placeholder Select an option / Enter {{field}}.
Hint	—	Need conditional logic, delays, or multi-step workflows? Create an automation instead. (Create an automation links to Automations.)
Auto-send events	No	Checkbox grid. Connect does not require any event. Empty means Zippendo will not auto-push; Send test event still works.

Select All / Deselect All toggles every event this provider supports (not the full webhook catalog). Toasts: Integration connected successfully / Failed to create connection.

Open Catalog

Sidebar Integrations → Catalog (or Open catalog from the empty Connected state).

Connect

Click Connect on the provider card.

Name and credentials

Fill Connection Name * and the required keys. Paste a Slack incoming webhook, Klaviyo private key, and so on.

Pick events

Tick the events this connection should receive, or leave them empty and use automations instead.

Connect

Click Connect, then Send test event on the new row.

Auto-send event checkboxes

Groups: Shipments, Orders, Tracking. Only events the provider supports are shown.

Checkbox	Event	Slack	Klaviyo	Customer.io	Mailchimp	SendGrid	Zapier	Make
Shipment Created	`shipment.created`	✓	✓	✓	✓	✓	✓	✓
Shipment Updated	`shipment.updated`						✓	✓
Shipment Dispatched	`shipment.dispatched`	✓	✓	✓	✓	✓	✓	✓
Shipment Cancelled	`shipment.cancelled`	✓	✓	✓	✓	✓	✓	✓
Shipment Error	`shipment.error`	✓					✓	✓
Order Created	`order.created`	✓	✓	✓	✓		✓	✓
Order Updated	`order.updated`		✓	✓	✓		✓	✓
Order Cancelled	`order.cancelled`	✓					✓	✓
Tracking Updated	`tracking.updated`		✓	✓	✓	✓	✓	✓

Same labels as app webhooks. Carrier tracking webhooks are a different screen: Carrier tracking webhooks.

Edit {{provider}} Connection

Modal id edit-integration-connection-modal. Title Edit {{provider}} Connection. Subtitle Update the configuration for {{connection}}. Save Changes / Cancel. Save Changes disabled while Connection Name is empty. Credential placeholders: Enter new {{field}} or leave to keep existing. Stored secrets are never listed. Leave a field blank to keep the current value. Same Auto-send events grid as create. Toasts: Integration updated successfully / Failed to update connection.

Edit Slack Connection dialog with Connection Name, Incoming Webhook URL, and Auto-send events — Edit Slack Connection — rename, replace the webhook URL, retick events

Delivery Log

Modal id integration-delivery-log-modal. Title Delivery Log. Subtitle Recent deliveries for {{connection}}. Close.

State	What you see
Loading	Spinner
Empty	No deliveries yet
Row	Event name, HTTP status code, duration in `ms`, relative time, error text if the delivery failed. Green check / red X.

Delivery Log modal showing No deliveries yet for a Slack connection — Delivery Log — empty until the first auto-send or Send test event

Disconnect Integration

Trash opens Disconnect Integration. Description: Are you sure you want to disconnect this integration? This will stop all event deliveries and delete the delivery history. Type DELETE (placeholder DELETE) to enable Disconnect. Label: Type DELETE to confirm. Buttons Cancel / Disconnect. Toasts: Integration disconnected / Failed to delete connection. Missing row: Integration not found. (ORG_INTEGRATION_NOT_FOUND).

You are done when Connected lists the provider with a Connected pill, Send test event toasts Test event sent, and Delivery Log shows a row (or No deliveries yet right after connect, before the first event).

Connect a carrier or integration — one page per catalog app
Request a carrier integration — carriers not on All Carriers
Carrier credentials — shared carrier connect chrome
Sandbox mode — the Sandbox Mode checkbox on carriers
Carriers
Integrations overview — per-provider guides
Webhooks — HTTPS URL you host
Automations — filters, delays, branches
Tracking webhooks — carrier → Zippendo

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Connect Slack, Klaviyo, and other apps

Where it lives