Shopify settings

After your Shopify webshop is connected, click Order channels in the sidebar, open the Connected tab and click the webshop’s row in the Shopify card. The settings page is called Shopify channel. It controls how orders come in, what your checkout shows, and the connection to the Zippendo app in Shopify. To install the app, see Connect Shopify. For rates at your checkout, see Checkout. For how service points work, see Service points.

Find your way around

The header shows Shopify channel and the store’s name. If you have more than one Shopify store, click the store name to switch between them. The list marks each store Active or Off, and Connect another store adds one more. Settings are saved per store.
Shopify admin opens your Shopify admin in a new tab.
The settings are split over two tabs: Orders & checkout, which opens first, and Connection & integration.

If no webshop is connected yet, you see Connect your Shopify store and the button Connect Shopify. It opens the same window as the catalog. See Connect Shopify.

Orders & checkout

Most cards have their own Save changes button. It becomes active once you change something in that card. You see Settings saved, or Couldn’t save the settings if it did not work.

What Zippendo is used for

Import orders from this webshop is on by default. Turn it off if another system, such as a warehouse system (WMS) or an ERP, owns your orders and you only use Zippendo for shipping. The switch saves straight away. While it is off, checkout rates and service point selection still work. Orders are not imported, and Zippendo does not mark orders as fulfilled or send tracking back to Shopify. The Order import settings and Fulfillment settings cards are hidden. When you turn it back on, Zippendo asks you to confirm, because if another system already fulfills these orders, both it and Zippendo will start creating shipments for the same order. More in Connecting Shopify.

Order import settings

Setting	Starts as	What it does
Automatic order sync	On	Imports new orders from Shopify automatically as they come in.
Send shipments automatically	Off	Sends the shipment to the carrier as soon as a new order arrives. If sending fails, the error stays visible on the shipment.
Re-import orders	Button	Fetches any unfulfilled orders that are missing in Zippendo. The button shows Syncing… while it runs.

After Re-import orders you see Order sync started and Orders are imported in the background, or Couldn’t import orders. How far back to import is chosen once, when you install the app. See Connect from the Shopify App Store below.

Fulfillment settings

Setting	Starts as	What it does
Fulfillment sync to Shopify	On	Marks the Shopify order as fulfilled, with the tracking number, when you send its shipment in Zippendo. It does not send the shipment for you.

Default shipment settings

Field	Required	What it does
Default sender address	No	The sender address for orders that arrive without a Zippendo shipping rate chosen at checkout. Zippendo creates a draft shipment from this address. You then pick the carrier and send it yourself. If the list says No addresses yet. Add one in Settings → Addresses., add a sender address first.

Checkout shipping rates

Choose which shipping rules your Shopify checkout offers, and how many service points it shows. Your webshop needs Shopify’s “Carrier-Calculated Shipping” for this. See Live rates in Shopify checkout.

Field	What to enter
Shipping rules	Tick the rules to offer at checkout. Each row shows the rule name, the carrier and the countries it ships to. If you tick none, every rule for the receiver’s country is offered. With no rules at all, you see No shipping rules yet. Create one under Shipping rules in the menu.
Service points at checkout	How many service points to show in total, from 1 to 20. Starts at 6.

Each service point rule shows every service point as its own rate. Service points at checkout is shared between the service point rules that apply to that checkout, rounded up for each rule. Example: with 5 and two service point rules, each rule shows up to 3 service points, so up to 6 in all. With one service point rule, it shows up to 5. A carrier can return fewer. Click Save changes on this card to save the rules and the number.

Shipping method mapping

Use this if your webshop does not have Shopify’s “Carrier-Calculated Shipping” and uses manual shipping rates instead. You link the name of each manual rate to a shipping rule, so imported orders are ready to send. Full guide: Shopify without carrier-calculated shipping.

Click Add mapping to add a row. Each row has:

Field	Required	What to enter
Shopify shipping method	Yes	The rate name exactly as your customers see it in Shopify, for example “GLS Home Delivery”.
Shipping rule	Yes	The rule that handles these orders.
Service point	Only for service point rules	Nearest automatically (the default) picks the service point closest to the receiver. Choose manually creates a draft shipment so you can pick the service point yourself. Hidden for home delivery rules.

The trash icon removes a row. Save changes stays inactive until every row has both a shipping method and a rule. If you change a row to a home delivery rule, its service point choice is dropped when you save.

Brands

This card only appears when your organization has brands.

Field	What it does
Brand	Orders from this channel belong to this brand. Your choice is saved straight away.

Connection & integration

Connection details

For reading only.

Row	What it shows
Shop domain	Your Shopify webshop’s web address
Connected	When this webshop was connected to Zippendo
Last updated	When the connection was last changed
Permissions	The permissions you granted Zippendo in Shopify

Webhook status

Shopify uses webhooks to tell Zippendo about new and changed orders. These are not the webhooks you set up for your own systems, and not carrier tracking webhooks.

Row	Button	What it does
Check webhooks	Check status	Checks that the webhooks are registered with Shopify. You see how many are registered, for example “4 webhooks registered”, and the Expected URL:. If some are missing: Some webhooks may be missing. Click below to register all webhooks again.
Re-register webhooks	Re-register webhooks	Sets up all order webhooks again. Use it when orders stop arriving automatically.

Possible messages: Webhooks registered, Some webhooks couldn’t be registered, No webhooks registered, Couldn’t check the webhooks and Couldn’t register the webhooks. If registration keeps failing, contact support.

Carrier service

Shopify needs this “carrier service” registration to ask Zippendo for rates at checkout.

Row	Button	What it does
Check carrier service	Check status	Checks that Zippendo is registered with Shopify. You see for example “1 carrier service found”, or No carrier service registered. Shipping rates will not show at checkout..
Register carrier service	Register carrier service	Registers Zippendo with Shopify again. Needed for rates at checkout.

After registering, go to Shopify admin → Settings → Shipping and delivery and add “Zippendo Shipping” as a rate provider in your shipping zones. Step by step: Live rates in Shopify checkout. Possible messages: Carrier service registered, Couldn’t check the carrier service and Couldn’t register the carrier service.

Danger zone

Under Disconnect store: Remove the connection to this Shopify store. Orders stop being imported and Zippendo removes its webhooks from the store. Click Disconnect and confirm. You see Shopify store disconnected, or Couldn’t disconnect the store. Orders already in Zippendo stay.

Connect from the Shopify App Store

When you install Zippendo from the Shopify App Store, Shopify sends you to a Zippendo page to finish the setup. That page is where you choose:

Field	Required	What to enter
Organization	Yes, if you belong to more than one	The organization the webshop belongs to. Left empty: Please select an organization.
Default sender address (optional)	No	The sender address for shipments from this webshop. If you have none yet, you can add one later in Settings → Addresses.
What Zippendo is used for	Yes	Import orders and show rates at checkout (the usual choice), or Checkout rates only (another system handles the orders). You can change this later in the webshop’s settings.
Import existing orders	Yes, when you import orders	Only new orders (the default), Import the last 30 days or Import from a specific date. For a date, pick a day from the past month in the calendar. Left empty: Please select a date to import orders from.

Click Connect Shopify store. When it is done, you land on Order channels. If something is wrong, you see one of these:

Message	What to do
Incomplete link	The installation link is incomplete. Start the installation again from the Shopify App Store.
Installation unavailable	The link is no longer valid. Reinstall the app from Shopify.
Sign in / Create a Zippendo account	Sign in, or create an account, to finish connecting your webshop.
No organization found	Create a Zippendo organization first, then open the link again.
Couldn’t connect your Shopify store. Try again.	Try again. If it keeps failing, contact support.

Shopify App Store listing for Zippendo with the Install button, pricing and shipping features — Zippendo on the Shopify App Store. Click Install, then approve the permissions in your own Shopify admin

Connect Shopify
Checkout
Shipping rule fields
Service points
Webhooks - events Zippendo sends to your own systems, not Shopify’s
Carrier tracking webhooks
Order channel settings

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Find your way around