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Zippendo uses more than one name for the same kind of place: a carrier location the parcel goes to instead of the door. The words are not interchangeable in the UI. This page maps which label appears where. How to pick one: Pick a service point.
There is no screen titled “Droppoint vs service point”. The names show up on create shipment, shipment detail, order create, shipping-rule apply, Shopify settings, and in errors.

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Quick map

Drop Point card with Service Point selected, shop name, address, distance, and Change Service PointDrop Point card with Service Point selected, shop name, address, distance, and Change Service Point

Create Shipment — the card is Drop Point; the required field is Service Point

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Drop Point vs Service Point

The create form stores two things when you confirm a location:
  • servicePointId — the id the API and Addresses row use
  • droppoint inside Carrier Settings → additional parameters — name, address, coordinates for the label
The card is titled Drop Point. The control is Service Point *. Empty and error copy still says droppoints (for example Please add a receiver address first to find nearby droppoints. and Failed to load droppoints). On shipment Overview → Addresses, the row title is always Service Point. The pencil edits that row while status is Pending, Draft, or Error. Modal title: Select Service Point.
Addresses section with Sender, Receiver, and Service Point name, address, and IDAddresses section with Sender, Receiver, and Service Point name, address, and ID

Shipment Addresses — the row is Service Point, not Drop Point

A Service Point party type exists on the shipment party enum. Parties on create does not offer a Service Point add button. You do not type the shop as a party — you pick it on Drop Point / Service Point *.

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Pickup vs shop vs droppoint

These are different jobs. Do not treat them as one word. Pickup Details fields (Pickup Date *, Time Window *, instructions) are documented with send/create — not here.

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Shopify and checkout

On a Shopify channel (Orders & checkout): WooCommerce checkout token help: The Zippendo for WooCommerce plugin shows live shipping rates and service points at your checkout. Checkout rates and mapping fields: Shopify settings. Journey: Checkout.

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Errors that mix the names

Send a shipment for when send is blocked.
When you need to choose a location, follow Pick a service point. Use this page only to match the label on the screen you are looking at.