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A service point is a shop, post office or parcel locker where the receiver collects the parcel, instead of getting it delivered to the door. In the Danish version of Zippendo it is called a pakkeshop. Carriers use their own names for service points, and you see those names in their product names: a GLS ParcelShop, a UPS Access Point, a PostNL location or a Royal Mail Local Collect location are all service points in Zippendo. For the step-by-step guide to choosing one, see Pick a service point.

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Products that deliver to a service point

A shipment goes to a service point when its carrier product is a service point product. These are the service point products of each carrier: FedEx and Porterbuddy have no service point products. Some return products also use service points without asking you to pick one. With GLS ShopReturn or PostNord Return, for example, your customer can hand in the parcel at any service point.

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Where the service point is chosen

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By your customer at checkout

If your webshop shows Zippendo’s shipping rates at checkout, your customer can pick a service point there. The order arrives in Zippendo with that service point already on it.
  • Shopify: shipping rules that deliver to a service point show each nearby service point as a separate shipping rate. Service points at checkout sets how many service points to show in total. See Shopify settings.
  • WooCommerce: the Zippendo for WooCommerce plugin shows shipping rates and service points at your checkout. See Connect WooCommerce.
If you map your own Shopify shipping methods to shipping rules under Shipping method mapping, the Service point column decides what happens for a rule that delivers to a service point. Nearest automatically picks the service point closest to the receiver’s address. Choose manually leaves the choice to you on the shipment. The full checkout setup is in Checkout.

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By you on a shipment

When you create a shipment and pick a service point product, a Service point card appears. Zippendo finds the service points near the receiver’s address and selects the nearest one. Click Change service point to pick another one from a list and a map. The same happens when you click Create shipment on an order, or change the product on an existing shipment.
Service point card showing the selected service point's name, address and distance, with Change service pointService point card showing the selected service point's name, address and distance, with Change service point

The Service point card on a new shipment, with the nearest service point selected

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Later, before you send

On the shipment page, the Addresses card shows the Service point below Sender and Receiver. While the shipment is Pending, Draft or Error, click the pencil next to it to choose another service point. After the shipment is sent, you cannot change it.
Addresses section with Sender, Receiver and the Service point name, address and IDAddresses section with Sender, Receiver and the Service point name, address and ID

The chosen service point under Addresses on the shipment

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Service point or pickup?

A service point is where your receiver collects the parcel. A pickup is when the carrier collects parcels from you. Pickups are scheduled under Pickups in the sidebar, see Schedule a pickup. The tracking statuses Awaiting pickup and Ready for pickup come from the carrier and tell you how far the parcel has come.

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Messages

See Send a shipment if sending is blocked for another reason.