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Use the knowledge base when something is not working. Each article starts with what you see, then the likely causes and what to do about each one. To learn how a feature works or to set it up, use the How-to guides and the rest of the documentation instead.

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Orders and shipments

Orders missing or arriving late

Orders from your webshop do not show up, or show up late.

Shipment fails to send or has no label

Shipment failed to send, the status Error, or a missing label.

Carrier authentication failures

The carrier rejects your carrier credentials.

Tracking not updating

No tracking events, or older tracking than the carrier shows.

Pickup creation failures

A pickup cannot be scheduled or ends up Failed.

Shipping quote returns no rates

No Zippendo shipping options at checkout.

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Printing

Printer offline or not printing

A printer shows Offline, or print jobs stay Pending or fail.

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Automations and developers

Automation not triggering

An automation does not run, or cannot be activated.

Webhook delivery failures

Webhooks do not reach your system.

API token authentication errors

API calls are rejected with 401, 403 or 429.
Can’t find your problem here? Contact Zippendo support and tell us what you see, where, and when it started.