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Zippendo gets tracking updates from the carrier and shows them under Tracking timeline on the shipment. For most carriers, Zippendo asks for news once an hour. Bring, Instabox, Budbee and Porterbuddy send their updates to Zippendo themselves, as they happen.

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What you see

  • No tracking updates yet. Zippendo checks with the carrier every hour. on a shipment you sent a while ago.
  • The carrier’s own tracking page shows newer events than Zippendo.
  • The shipment has no Tracking timeline.

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Likely causes and what to do

For a shipment with several parcels, Zippendo follows the first parcel’s tracking number. Look up the other parcels’ tracking numbers on the carrier’s website.

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Bring, Instabox, Budbee and Porterbuddy

These carriers send their updates to Zippendo instead of being asked every hour. Instabox, Budbee and Porterbuddy only start once Instabee has turned the updates on for your account. If none of your shipments with them get tracking events, check that you sent Instabee the details under Tracking webhook on Edit carrier. See Turn on tracking for Instabox, Budbee and Porterbuddy on Carrier tracking webhooks. If a single shipment never gets a tracking event while the carrier’s website shows several, contact Zippendo support.

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Still not updating?

Contact Zippendo support with the carrier, the tracking number and the date you sent the shipment. Related: Tracking, Shipment statuses.