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Tracking starts after you send a shipment. The carrier gives back a tracking number, and usually a link to its own tracking page. Zippendo saves both on each parcel, shows them on the shipment and the order, and builds a Tracking timeline from the carrier’s scans. Zippendo has no tracking page of its own for your customers, and it does not email them about their parcel. You share the carrier’s link or the tracking number, or you send tracking updates to your email tool (see Tell your customers below).
Tracking timeline and Tracking information only appear when the shipment has a tracking number, a tracking link, a label-free code or a QR code. A pending shipment that has not been sent has neither.

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Where tracking appears

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On the shipment

Open Shipments and click a Sent shipment. Scroll to Parcel details. The Tracking column shows each parcel’s tracking number. The number is a link when the carrier gave a tracking link. The copy button copies the number.
Shipment overview with a tracking number in the Tracking column of the parcel tableShipment overview with a tracking number in the Tracking column of the parcel table

Parcel details shows the tracking number for each parcel

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Tracking timeline and information

Below Parcel details you see two sections:
  1. Tracking timeline: the current tracking status and the list of scans.
  2. Tracking information: the Tracking number (copy it, or click it if it is a link), the Tracking link (Track shipment or Track parcel), and the Label-free code and QR code (Open QR code) when the carrier provides them. A shipment with several parcels shows one block per parcel: Parcel 1, Parcel 2 and so on.
Shipment tracking sections with an In transit status, the list of scans, and the tracking numberShipment tracking sections with an In transit status, the list of scans, and the tracking number

Tracking timeline and Tracking information on the shipment

Under the numbers, Zippendo reminds you: The carrier provides this tracking information. Use the tracking number or link above to see the latest status.

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On the order

Open the order and scroll to Shipments. Each shipment card can show the tracking number. Click Details to open the shipment and its Tracking timeline.
Order Shipments section with a sent shipment card and its tracking numberOrder Shipments section with a sent shipment card and its tracking number

A shipment card on an order, with its tracking number

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In the Shipments list

The search box on Shipments says Reference or tracking number. Paste a tracking number to find the shipment.
Shipments list showing the shipment that matches a tracking numberShipments list showing the shipment that matches a tracking number

Search Shipments by tracking number

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Tracking statuses

The newest scan is at the top. Each scan shows the carrier’s description, the time, and a place when the carrier sends one. Zippendo sorts every carrier scan into one of these statuses: Delivered and Returned are final. Zippendo does not move a shipment back out of those statuses. Right after you send, the timeline is often empty. It says No tracking updates yet. Zippendo checks with the carrier every hour.
Tracking timeline saying there are no tracking updates yetTracking timeline saying there are no tracking updates yet

An empty timeline right after sending, before the first scan

For most carriers, Zippendo checks for new scans about once an hour. Some carriers (for example Bring) send scans to Zippendo as they happen. The timeline looks the same either way.

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Share tracking with your customer

Copy the Tracking number, click the number when it is a link, or open Track shipment / Track parcel. These links go to the carrier’s own tracking page (for example GLS’s parcel search), not to a Zippendo page. If the order came from Shopify or WooCommerce, Zippendo can send the tracking number back to your webshop when the shipment is sent. Turn on Fulfillment sync to Shopify (Shopify) or Mark orders as completed in WooCommerce (WooCommerce) in the order channel’s settings. Your customer then sees the tracking on their order in your webshop. For label-free drop-off, the Label-free code and Open QR code are in the same Tracking information section when the carrier provides them.

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Tell your customers

Zippendo does not email or text your customers when their tracking changes. Many carrier products send their own delivery notices to the receiver. To send your own tracking emails, connect an email tool under Apps & integrations → Catalog: Klaviyo, Mailchimp, SendGrid and Customer.io can all receive Tracking updated. Pick that event when you connect the tool, then build the email in that tool. For your own systems and other actions:
  • Webhooks: in Settings → Webhooks, click Add webhook. Under Tracking, tick Tracking updated. Zippendo calls your address every time a new scan is saved. Webhooks are included on every plan.
  • Automations: start an automation from Tracking updated to post in Slack, send an event to one of your apps, or run another action.
Create webhook window with the Tracking group and the Tracking updated eventCreate webhook window with the Tracking group and the Tracking updated event

The Create webhook window includes Tracking updated

After you save a webhook, click Send test on its row to check that your system receives it. What Zippendo sends is described in the webhooks quickstart.

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When tracking does not update

1

Check the tracking number

Open Tracking information. If there is no number, the send may have failed. Check the shipment’s status and see Labels not generating.
2

Open the carrier's link

If the carrier’s own page has no scans either, the parcel has not been scanned yet. Wait for the carrier to collect it.
3

Wait for the next check

Zippendo checks most carriers about once an hour. An empty timeline with a valid number is normal for the first hours after you send.
4

Check the carrier connection

If the carrier’s page shows scans and Zippendo still does not after several hours, check the carrier under Carriers. See Tracking not updating.
There is no button to update tracking right now. Don’t create the shipment again to get a new number: that sends a second parcel and buys a second label.

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Next

Labels and printing

Get the label, then view or print it from Documents.

Orders

Tracking also appears on the order’s shipment card.

Shipment statuses

Pending, Sent, Error and the other shipment statuses.

Tracking not updating

What to check when the carrier’s page is ahead of Zippendo.
Field by field: Carrier tracking webhooks · Webhooks