Carriers

A carrier is a shipping company you send parcels with: GLS, PostNord, Bring and the others. When you connect one, Zippendo saves your carrier credentials in your organization so you can pick that carrier’s products when you create a shipment. This walkthrough follows the Carriers page in the Zippendo app. For the full list of carriers and notes on credentials, see Supported carriers and Adding and managing carriers.

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My carriers

Open Carriers in the sidebar. The page has two tabs:

• My carriers: the carriers you have already connected.
• All carriers: every carrier you can connect.

Each connected carrier shows its logo, the name you gave it, a Connected badge and an Edit carrier button. If you have not connected a carrier yet, the tab says No carriers yet and has a Browse carriers button that takes you to All carriers. You can connect the same carrier more than once (for example two GLS accounts), as long as each one has its own name and credentials.

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All carriers

Switch to All carriers to see every carrier you can connect. The number above the list is how many carriers are available today. Each carrier has:

• A short description of what you can send with it.
• Connect: opens the Connect carrier window.
• Learn more: opens the carrier’s website.

A carrier marked Deprecated is an older connection that is being replaced (for example the older Instabox connection). Use the current one unless you still need the old one. What you see on All carriers is what you can connect. Supported carriers has the same list.

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Connect a carrier

There is no sender address in this window. Scroll down under Optional fields for the fields further down (for Bring: Return customer number and Test mode).

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What each carrier asks for

Each carrier asks for its own details. Some examples: Test mode sends shipments to the carrier’s test system. Leave it off for real labels.

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Edit a carrier

On My carriers, click Edit carrier. The page is called Edit carrier. The page has two sections:

• General: Carrier name, and Brand if your organization has brands.
• Carrier settings: the same fields as when you connected (your credentials and Test mode).

At the top are Delete and Save. When you save, a message confirms Carrier updated. Label format and printers are not set here. You set printers on the shipment, on a shipping rule and under Printers. See Labels and printing.

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Products

Connecting a carrier does not choose a product. You pick the product when you create a shipment, under Carrier settings: first Carrier *, then Product *. The list only shows products that match the shipment’s Type: outbound products for Outbound, return products for Inbound. Each product has a short description. The list does not show prices. After you pick a product, Zippendo may show the weight it allows, Services you can add (for example Notification email), and extra options the product needs. Shipping rules can pick the carrier and product for you, so you don’t choose them by hand every time. All the steps are in Create a shipment and Creating a shipment.

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Service points

Some products deliver to a service point (a shop or parcel locker where the receiver collects the parcel) instead of the door. GLS ShopDelivery is one of them. Pick a service point product. The Service point section appears below Carrier settings. It needs the receiver’s address, postal code, city and country first. Once those are filled in, Zippendo picks the nearest service point for you. Change service point opens the full list with a map. You can’t create the shipment until a service point is selected. If the search finds nothing, check the receiver’s address and click Retry. More: Service point search. A pickup (the carrier collects parcels from you) is something else. It is a service on some products, or a pickup you schedule later. It has nothing to do with the Service point section.

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Ask for a carrier that is missing

If the carrier you need is not on All carriers, open Carrier requests in the sidebar. The page is called Carrier requests. Here you ask Zippendo to add a new carrier and follow your requests. A request can be Pending, Approved, In progress, Awaiting review, Completed, Released, Rejected or Failed.

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Delete a carrier

On Edit carrier, click Delete. The Delete carrier window asks you to confirm. The window warns that deleting is permanent and can’t be undone. Type the carrier’s name in capital letters to unlock Delete. A message confirms Carrier deleted. You can safely delete a carrier and connect it again with corrected credentials. Shipments you already sent with it keep their labels and tracking.

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When sending fails

There is no separate page for carrier problems. If Send shipment fails:

• The shipment shows a Shipment failed to send box on the shipment page, with the carrier’s reason and Request logs.
• Request logs shows what the carrier answered.
• Check Edit carrier. The usual causes are wrong credentials, test credentials used with Test mode off (or the other way round), or an expired password.

See Carrier authentication failures and Labels not generating.

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Next steps

Field by field: Carrier credentials · Test mode · Products and services · Request a carrier