Carrier products and services

Connecting a carrier only stores your carrier credentials. What the carrier does with each parcel, you choose on the shipment or in a shipping rule:

Product: what the carrier sells, such as GLS PrivateDelivery (home delivery) or Mypack Collect (delivery to a PostNord service point). Every shipment needs a product.
Services: optional extras on top of the product, such as an SMS notice or a signature on delivery.
Extra details: some products and services need more information, such as delivery instructions or an insured amount. On a shipment they are under Extra details for the carrier. In a shipping rule they appear as extra fields below Services.

Connecting the carrier is described in Carrier credentials. The full walkthrough is Carriers.

Choose a product on a shipment

Start a shipment

Open Shipments and click Create shipment. Set the shipment Type: Outbound for a normal shipment, Inbound for a return.

Pick the carrier

In the Carrier settings card, pick one of your connected carriers from the Carrier list. A carrier you should move away from shows a Deprecated badge.

Pick the product

Pick a product from the Product list. You only see the carrier’s products for the Type you chose. Each product shows its name and a short description. Prices are not shown here.

Add services and details

Turn on any Services you want, and fill in Extra details for the carrier if the product asks for them. Both are described below.

Under the product, Zippendo shows the weight range the product accepts, for example “Weight: 0.1 - 31.5 kg”. If you change the carrier, Zippendo clears the product, services and extra details. If you change the product, it clears the services and extra details. If the product delivers to a service point, a Service point card appears, and you must choose a service point before you send. See Pick a service point.

Carrier settings card with GLS Denmark picked and the Product list open — After you pick GLS Denmark, the Product list shows its products

When no product appears

What you see	What to do
”No products available” and “This carrier has no products configured.”	The carrier offers no products here. Pick another carrier.
”No products available” and a message such as “This carrier has no inbound products. It has 8 products, but none for this shipment type.”	The carrier has no products for this Type. Check that Type is right, or pick another carrier.
”Couldn’t load products” and “We couldn’t get this carrier’s products. Try again.”	Zippendo could not load the list. Pick the carrier again, or reload the page.
”Carrier is required” or “Product is required”	Pick a carrier and a product before you save.

Services

The Services section appears when the product has services. Click a service to turn it on, and click it again to turn it off. Clear all turns them all off. When a product has many services, a Search services… box helps you find one. The section shows how many are on, for example “3 services selected”. Services are optional. Products without services, such as GLS Express 10, do not show the section.

Extra details for the carrier

Extra details for the carrier are extra details the carrier needs for this product. Some only appear after you turn on a service. For example, turning on Deposit for GLS adds Deposit instructions, where you say where the parcel may be left. Each field has a short explanation under it. Fields you must fill in are marked with *. A field can be a list to pick from, a checkbox, a date, a number or a text box. If you leave a required field empty, you see a message that names it, for example “Incoterm is required”. If a value is not allowed, the message says the field “has a value that isn’t allowed”. Fix the field and try again.

Change the product on an existing shipment

Open the shipment. On the shipment page, click the pencil on Carrier information. The Edit carrier settings window has the same Carrier, Product, Services and extra details, and the service point picker when the product needs one. Click Save changes. You see “Carrier settings updated”.

Choose a product from an order

Open the order and click Create shipment. Pick the Carrier and the Product. The same services and extra details appear under them. See Send a shipment.

Choose a product in a shipping rule

Open Shipping rules and click Add shipping rule, or open an existing rule. The rule uses the same products and services as a shipment, with these fields:

Field	What it does
Direction	”Outbound for regular shipments, inbound for returns.” Pick Outbound or Inbound (return). The Product list only shows products for that direction.
Carrier	”Select the carrier for this shipping rule.”
Product	”Select a product from the carrier.” It says Select a carrier first until you pick a carrier. If the carrier has no products for the direction, it says so, for example “No products available for Inbound (return)”.
Services	”Choose optional services for the selected product.” Optional. If the product has none, it says “No services available for this product”.
Extra details	Fields the product or a service needs, such as Deposit instructions, appear below Services, each with its own name.

Every shipment the rule is applied to gets this carrier, product and these services. See Shipping rule fields and Apply a shipping rule.

Create shipping rule form showing the Carrier, Product and Services fields — A shipping rule uses the same products and services as a shipment

Examples

Every carrier has its own products. These two show what to expect. The connect page for each carrier lists its products, see Connect a carrier or integration.

GLS Denmark

Product	Type	What it does	Services	Extra details
GLS BusinessParcel	Outbound	Standard delivery to businesses in Denmark and Europe	Addressee only, Deposit, Notification email	Deposit instructions when Deposit is on
GLS PrivateDelivery	Outbound	Home delivery. Needs the receiver’s email and mobile number.	Same as above	Same as above
GLS ShopDelivery	Outbound	Delivery to a GLS ParcelShop chosen by the customer	Notification email	A service point instead
GLS Express 10 / GLS Express 12	Outbound	Guaranteed delivery before 10:00 or 12:00	None	None
GLS GlobalExpress	Outbound	Delivery outside Europe	None	Incoterm (required)
GLS ShopReturn	Inbound	Return label. Your customer drops the parcel at any GLS ParcelShop.	QR code return, Email return label	Return email when Email return label is on. If you leave it empty, GLS uses the customer’s email.
GLS Pick&Ship	Outbound	GLS collects the parcel at one address and delivers it to another. No label is printed.	None	None
GLS Pick&Return	Inbound	GLS collects the parcel from your customer and brings it back to you. No label is printed.	None	None

All GLS Denmark products accept 0.1 to 31.5 kg.

PostNord (agreement in Denmark)

Product	Type	What it does	Weight
Mypack Home	Outbound	Home delivery, in Denmark and abroad	0.1 to 35 kg
PostNord Parcel	Outbound	Standard parcel, in Denmark and abroad	0.1 to 35 kg
Mypack Collect	Outbound	Delivery to a service point, in Denmark and abroad	0.1 to 20 kg
PostNord Return	Inbound	Your customer drops the return at a service point	0.1 to 20 kg
Return Pickup	Inbound	PostNord collects the return from your customer’s address	0.1 to 35 kg

Mypack Home has more services than fit at a glance (SMS notification, Email notification, Insurance Europe, FlexDelivery, ID Check, Immediate return, Signature assurance, Climate contribution), so the Search services… box appears. For PostNord Return, turning on the Print label service adds three extra details:

Field	What it does
Return mode	How your customer hands in the parcel: Standard (print at service point) or Labelless (write code on package)
Email QR code to receiver	PostNord emails the return QR code to your customer
SMS QR code to receiver	PostNord texts the return QR code to your customer

Carrier settings card with PostNord Mypack Home, its services and the search box — PostNord Mypack Home has many services, so Search services… appears

PostNord agreements in Sweden, Norway and Finland have their own product names and services. See Connect PostNord.

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

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API & events

Carrier products and services