You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule. DPD Belgium sends from an address in Belgium or Luxembourg, and return shipments come back to one. Senders in Luxembourg use DPD Belgium too.
Before you start
- A DPD Belgium customer account with a login and a password for DPD’s web services. Ask DPD Belgium’s Customer IT team at [email protected]. DPD may also need to enable your account for Zippendo, so mention Zippendo when you ask.
- A login that only Zippendo uses. DPD Belgium does not let two systems use one login at the same time, so ask for a separate login if another system already sends shipments with yours.
- For Test mode, separate test credentials from DPD Belgium. Your live credentials do not work in DPD’s test system. Test shipments cannot be cancelled, so use made-up receiver names, phone numbers and email addresses.
Connect DPD Belgium
1
Open All carriers
In the sidebar, click Carriers, then open the All carriers tab.
2
Find DPD Belgium
On the DPD Belgium card, click Connect.
3
Fill in the form
The Connect carrier window opens. Carrier name is already filled in with “DPD Belgium”. Enter your Login and Password. Test mode is under Optional fields.
4
Connect the carrier
Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.
The DPD Belgium card on All carriers
Connect carrier for DPD Belgium - fill in Login and Password
Fields on the form
Connect does nothing until Carrier name, Login and Password have a value.
Test mode sends your shipments to DPD’s test system. Test credentials only work with it on, and live credentials only with it off. Leave it off for real orders. See Test mode.
After you connect
The carrier appears on My carriers with a Connected badge. You choose the product on each shipment or in a shipping rule, not on this form. See Carrier products and services. A product that is not on your DPD contract is refused when you send, with DPD’s reason.
DPD Home and DPD Pickup (service point) need the receiver’s phone number or email address. The three DPD Express products need the receiver’s email address. Every parcel needs a weight.
Switzerland and the United Kingdom are not offered.
Labels and addresses
Labels are A6 PDF, one page per parcel. DPD Belgium prints at most 35 characters per line. A long name or city is shortened on the label. A street address that does not fit on two lines of 35 characters is refused, so shorten it and send again.Services
On DPD Classic you can add DPD Predict notification. DPD then tells the receiver about the delivery by SMS or email, so the shipment needs the receiver’s phone number or email address. Choose services on the shipment or in a shipping rule.DPD Pickup service points
DPD Pickup (service point) delivers to a service point. Choose the service point in the Service point section of the shipment before you send. The search lists DPD Pickup service points in Belgium and Luxembourg near the receiver. See Pick a service point and Service points.Returns
DPD Return brings a parcel from your customer back to your address. It needs no service point. The label comes with a second page: a receipt your customer keeps when they hand the parcel to DPD.Pickups, tracking and customs
- DPD Belgium is not available under Pickups. Arrange pickups with DPD Belgium directly. A DPD Belgium shipment has no pickup window you can set. See Schedule a pickup for the carriers that are.
- Tracking events from DPD Belgium do not appear in Zippendo. Each shipment has its DPD parcel number and a Tracking link to DPD’s tracking page, where you and your customer can follow the parcel. See Carrier tracking webhooks.
- Every destination DPD Belgium offers is inside the EU, so DPD Belgium shipments need no customs documents.
- Zippendo cannot cancel a DPD Belgium parcel. Cash on delivery is not offered.
Change or remove the connection
To change it, open Carriers → My carriers and click Edit carrier on the card. The Edit carrier page has two sections:- General: Carrier name, and Brand if your organization has brands.
- Carrier settings: Login, Password and Test mode.
DPD BELGIUM), and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers.
Common problems
More help: Carrier authentication failures.