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DPD Latvia sends parcels from Latvia to businesses and homes across the EU, to DPD Pickup service points and lockers, and brings customer returns back to you. The fields that every carrier shares are on Carrier credentials.
You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule. DPD Latvia ships from an address in Latvia, and returns come back to one.

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Before you start

  • A DPD Latvia customer account with access to eServiss, DPD Latvia’s customer portal. Ask DPD Latvia’s support team ([email protected]) to link your contract to your eServiss user. Until they do, DPD refuses your shipments.
  • An API token from eServiss. Open Token list, create a token and copy it: DPD shows it only once. Leave its validity empty to keep the token until you delete it. Everything sent with the token is invoiced on your DPD account.
  • To use Test mode, a token from DPD’s sandbox eServiss, which needs its own registration. A live token does not work in the sandbox, and a sandbox token does not work live.
You can connect DPD Latvia more than once. Give each connection its own Carrier name. Learn more on the card opens DPD Latvia’s website.

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Connect DPD Latvia

1

Open All carriers

In the sidebar, click Carriers, then open the All carriers tab.
2

Find DPD Latvia

On the DPD Latvia card, click Connect.
3

Fill in the form

The Connect carrier window opens. Carrier name is already filled in with “DPD Latvia”. Paste your API token. Test mode is under Optional fields.
4

Connect the carrier

Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.
All carriers with the DPD Latvia card and its Connect and Learn more buttonsAll carriers with the DPD Latvia card and its Connect and Learn more buttons

The DPD Latvia card on All carriers

Connect carrier window for DPD Latvia with the required API token fieldConnect carrier window for DPD Latvia with the required API token field

Connect carrier for DPD Latvia - paste your API token

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Fields on the form

Connect does nothing until Carrier name and API token have a value. Test mode sends your shipments to DPD’s sandbox. A sandbox token only works with Test mode on, and a live token only with it off. Leave it off for real orders. See Test mode.

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After you connect

The carrier appears on My carriers with a Connected badge. You choose the product on each shipment or in a shipping rule, not on this form. See Carrier products and services. A product that is not on your DPD contract is refused when you send, with DPD’s reason. Every DPD Latvia shipment needs the receiver’s email address, and a phone number for both you and the receiver. Every parcel needs a weight. Labels are A6 PDF, one page per parcel. A name longer than 35 characters is shortened. A street line longer than 35 characters is refused, so shorten it or move the rest to the second address line. Norway, Switzerland and the United Kingdom are not offered. Cash on delivery, Saturday delivery and DPD’s timed 10:00 and 12:00 services are not offered either.

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DPD Pickup service points

DPD Pickup delivers to a service point. Choose the service point in the Service point section of the shipment before you send. The search lists DPD service points and lockers near the receiver’s postal code. See Pick a service point and Service points.

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Returns

DPD Return brings a parcel from your customer back to your address in Latvia. Your customer drops it at any DPD Pickup service point, so a return needs no service point on the shipment.

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Labels that do not arrive

If DPD accepts a parcel but its label does not arrive, the shipment stays sent. Click Fetch label on the shipment to get the same label. It does not create a second parcel.

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Pickups, tracking and customs

  • DPD Latvia is not available under Pickups. Arrange collections in eServiss or with DPD Latvia directly. You cannot set a pickup window on a DPD Latvia shipment. See Schedule a pickup for the carriers that are.
  • Zippendo fetches tracking updates from DPD about once an hour. There is nothing to set up. A parcel to another country can stop updating once it leaves the Baltic countries. Its Tracking link opens DPD’s tracking page for the rest of the journey. See Carrier tracking webhooks.
  • Every destination is inside the EU, so DPD Latvia shipments need no customs documents. See Customs and documents.

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Change or remove the connection

To change it, open Carriers → My carriers and click Edit carrier on the card. The Edit carrier page has two sections:
  • General: Carrier name, and Brand if your organization has brands.
  • Carrier settings: API token and Test mode.
Click Save. You see “Carrier updated”. When a token expires or you delete it in eServiss, create a new one and paste it into API token. To remove it, click Delete on the same page, type the carrier name in capital letters, and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers.

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Common problems

More help: Carrier authentication failures.