Connect PostNord

PostNord sends parcels across the Nordic countries: home delivery, standard parcels, delivery to service points (MyPack Collect) and returns, with tracking and customs documents. The fields that every carrier shares are on Carrier credentials.

You do not need a PostNord API key. You only enter your own PostNord customer number and the country your agreement is with.

You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule.

Before you start

A PostNord shipping agreement in Denmark, Sweden, Norway or Finland.
Your PostNord customer number (kundenummer), 8 or 9 digits.
Optional: a separate customer number for return shipments, if PostNord gave you one.

Learn more on the card opens postnord.com.

Open All carriers

In the sidebar, click Carriers, then open the All carriers tab.

Find PostNord

On the PostNord card, click Connect.

Fill in the form

The Connect carrier window opens. Enter a Carrier name and your Customer number, and pick your Country. Return customer number and Test mode are under Optional fields.

Connect the carrier

Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.

All carriers tab with the PostNord card and its Connect and Learn more buttons — The PostNord card on the All carriers tab

Connect carrier window for PostNord with the Customer number field and the Country list — Enter your Customer number and pick the Country of your agreement

PostNord form scrolled to Return customer number and the Test mode checkbox — Return customer number and Test mode are optional

Fields on the form

Field	Required	What to enter
Carrier name	Yes	The name you see on My carriers and when you pick a carrier on a shipment. It starts as PostNord.
Brand	No	Shown only if your organization has brands. The form says: “Only this brand can use this carrier.” Leave it empty to let every brand use it.
Customer number	Yes	The form says: “Your PostNord customer number (kundenummer, 8-9 digits)”.
Country	Yes	Pick Denmark, Sweden, Norway or Finland from the list. The form says: “Which PostNord country your agreement is with”. It must be the country that gave you the customer number.
Return customer number	No	The form says: “PostNord customer number for return shipments (if different)”. Leave it empty if returns use your normal customer number.
Test mode	No	A checkbox, off by default. The form says: “Turn on test mode”.

Connect does nothing until Carrier name, Customer number and Country have a value. Test mode sends your shipments to PostNord’s test system, so no real shipments are created. You use the same customer number in both. Leave it off for real shipments. See Test mode.

Country must match your agreement. A Danish customer number with Sweden picked (or the other way round) is a common reason why sending fails.

After you connect

The carrier appears on My carriers with a Connected badge. You choose the product on each shipment or in a shipping rule, not on this form. See Carrier products and services. The products depend on the Country you picked, and PostNord names them a little differently in each country:

Country	Home delivery	Standard parcel	Service point	Returns
Denmark	Mypack Home	PostNord Parcel	Mypack Collect	PostNord Return, Return Pickup
Sweden	PostNord MyPack Home	PostNord Parcel	PostNord MyPack Collect	PostNord Return, Return Pickup
Norway	Postnord Home	Parcel	MyPack Collect	PostNord Return
Finland	Postnord Home	PostNord Parcel	MyPack Collect	PostNord Return

Each product offers services such as SMS notification, Email notification, ID Check and Signature assurance. The exact list depends on the product and country.

MyPack Collect (service points)

The MyPack Collect products deliver to a PostNord service point. Choose the service point on the shipment before you send. Depending on the country, the To parcel locker and Optional service point services are also available. See Pick a service point and Service points.

Pickups, tracking and customs

PostNord is available under Pickups, so you can ask PostNord to collect your parcels. PostNord pickups only work when the pickup address is in a different country from the sender country. See Schedule a pickup.
Zippendo fetches tracking updates from PostNord every hour. There is nothing to set up. See Carrier tracking webhooks.
PostNord creates the customs declaration and commercial invoice itself and returns them with the label, so Zippendo does not add its own. See Customs and documents.

Change or remove the connection

To change it, open Carriers → My carriers and click Edit carrier on the card. The Edit carrier page has two sections:

General: Carrier name, and Brand if your organization has brands.
Carrier settings: Customer number, Country, Return customer number and Test mode.

Click Save. You see “Carrier updated”. If you change Country, the shipment form offers that country’s products from then on.

Edit carrier page for PostNord with Customer number, Country, Return customer number and Test mode — Edit carrier for PostNord

To remove it, click Delete on the same page, type the carrier name in capital letters, and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers.

Common problems

What you see	What to do
”Couldn’t connect the carrier. Try again.”	Check that Carrier name, Customer number and Country are filled in, then try again.
”You’ve reached your plan’s limit. Upgrade your plan or remove something you no longer use.”	Your plan’s carrier limit is reached. See Billing and usage.
”The carrier rejected your login details. Update the carrier credentials under Carriers.” or “PostNord couldn’t create the shipment.” when you send	Check the Customer number, and check that Country matches your agreement.
”This product delivers to a service point. Select a service point before sending.”	Choose a service point for the MyPack Collect product.
”The selected carrier product does not ship between these countries. Choose a different product.”	Choose another product, or check that the sender address is in your agreement country.

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Connect PostNord

Before you start