Schedule a pickup

Pickups asks a carrier to come and collect shipments you have already sent (status Sent) from your address. Open Pickups in the sidebar. The page is called Pickups: Schedule a carrier pickup for your sent shipments. A pickup is not a service point (where the receiver collects a parcel), and not the Pickup party on a shipment. See Service points. Only Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux and DHL eCommerce Europe connections can be picked under Carrier. DHL eCommerce Europe picks up in France and Italy only. Other carriers, such as GLS Denmark, do not appear.

A shipment can only be included when it is Sent, was sent with the carrier you picked, and is not already on a Confirmed pickup. Shipments you have not sent yet cannot be added.

The list

Click Schedule pickup at the top to ask for a pickup. Your pickups are under Scheduled pickups.

Column	What it shows
Status	Confirmed when the carrier accepted the pickup, Failed when it did not. Pending and Cancelled can also appear
Brand	Only when you have brands and are looking at all of them
Carrier	The name of the carrier connection
Pickup date	The day the carrier comes
Shipments	How many shipments are included
Parcels	How many parcels are included
Carrier reference	The carrier’s number for the pickup, or —
Created	When you asked for it

With no pickups yet, you see No pickups scheduled and Pickups you schedule appear here. Schedule one to have the carrier collect your sent shipments., with a Schedule pickup button.

Pickups list with a scheduled PostNord pickup — Scheduled pickups with the status, carrier, date, number of shipments and the carrier's reference

Filters

Filter	Choices
Status	Pending, Confirmed, Failed, Cancelled
Carrier	Your connected carriers
Brand	The same brand filter as on other lists, only when you have brands

A pickup has no page of its own and no row menu. You cannot open, change or delete a pickup from the list.

Schedule a pickup

Click Schedule pickup. A window titled Schedule pickup opens: Ask a carrier to collect your sent shipments.

Schedule pickup window with carrier, address, date and shipments — Schedule pickup: Carrier, Pickup address, Pickup date and the list of shipments

Pick the carrier

Under Carrier, choose your Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe connection.

Pick the address

Under Pickup address, choose where the carrier should collect the parcels.

Pick the day

Under Pickup date, choose the day from the calendar. It starts at today.

Fill in the carrier's extra fields

PostNord and Bring have a few extra fields. See below.

Choose the shipments

Tick the sent shipments the carrier should collect.

Click Schedule pickup

The button shows Scheduling… while Zippendo contacts the carrier. You see Pickup scheduled or Couldn’t schedule pickup.

Schedule pickup stays grayed out until you have picked a carrier, an address and at least one shipment. Cancel closes the window.

The fields

Field	Required	What to enter
Carrier	Yes	Your Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe connection. If you have none, you see None of your carriers can do pickups. Add Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe to schedule pickups. DHL eCommerce Europe picks up in France and Italy only. Changing the carrier clears the shipments you ticked and the carrier’s extra fields. If you forget it: Select a carrier
Pickup address	Yes	One of your saved addresses, shown as name, street and city. If you forget it: Select a pickup address
Brand	No	Only when you have brands. Only this brand’s shipments can be included in this pickup.
Pickup date	Yes	The day the carrier comes. Today unless you change it
Special instructions (optional)	No	For example “Ring the doorbell, gate code 1234”

PostNord

With a PostNord connection, you see this note and two extra fields:

Field	What it means
The note	PostNord pickups only work for international shipments, where the sender country differs from the pickup country. You can’t book a domestic PostNord pickup.
Earliest pickup time	Optional. The earliest date and time the driver may come
Latest pickup time	Optional. The latest date and time the driver may come

PostNord turns down pickups inside one country, for example from Denmark to Denmark, even though the form lets you send them.

Schedule pickup with the PostNord note and the Earliest pickup time and Latest pickup time fields — PostNord: the note about international pickups, plus Earliest pickup time and Latest pickup time

Bring

With a Bring connection, you can choose a Service type: Parcel or Cargo. It is optional.

DPD Polska

DPD Polska has no extra fields. DPD collects at the address and on the date you chose, in the widest time slot DPD offers for that postal code.

DPD Switzerland

DPD Switzerland has no extra fields. Zippendo asks DPD for a one-time pickup at the address and on the date you chose.

Pick an address in Switzerland or Liechtenstein and a weekday after today. Pickup date starts at today, so change it.
One pickup collects 1 to 99 parcels.
DPD does not receive your Special instructions (optional).
Zippendo cannot cancel or change a DPD Switzerland pickup. Schedule each pickup once: scheduling it twice brings the driver twice. To cancel, contact DPD Switzerland with the Carrier reference.

If DPD Switzerland turns the pickup down, it shows Failed and the message The carrier rejected this. Check the carrier’s reason, correct the details and try again. Check the date, the country of the address and the number of parcels, then schedule it again.

DHL Parcel Benelux

DHL Parcel Benelux has no extra fields. Zippendo asks DHL for a one-time pickup at the address and on the date you chose, billed to the Account number on the carrier connection.

Pick an address in the Netherlands, Belgium or Luxembourg and a date after today. Pickup date starts at today, so change it.
The pickup address needs a name, street and city.
DHL receives your Special instructions (optional).
Zippendo cannot cancel or change a DHL Parcel Benelux pickup. To cancel, contact DHL Parcel with the Carrier reference. See Connect DHL Parcel Benelux.

If DHL Parcel turns the pickup down, it shows Failed and the message The carrier rejected this. Check the carrier’s reason, correct the details and try again. Check the date and the address, then schedule it again.

DHL eCommerce Europe

DHL eCommerce Europe has no extra fields. Zippendo asks DHL for a one-time courier pickup at the address and on the date you chose, under the Customer ID on the carrier connection.

Pick an address in France or Italy. DHL eCommerce Europe picks up nowhere else.
The pickup address needs a name, street, postal code, city and a valid phone number for DHL’s courier.
DHL collects between 09:00 and 17:00, local time at the pickup address. Today works until that window has passed. After that, pick a later date.
DHL receives your Special instructions (optional).
DHL must have turned on courier pickup for your customer ID.
Zippendo cannot cancel or change a DHL eCommerce Europe pickup. To cancel, contact DHL with the Carrier reference. See Connect DHL eCommerce Europe.

If the pickup cannot be scheduled, it shows Failed and the message The carrier rejected this. Check the carrier’s reason, correct the details and try again. That covers an address outside France and Italy, a window that has passed, a phone number that is missing or not valid, and a refusal from DHL. Check the address and the date, then schedule it again.

When the carrier does not answer

For DPD Switzerland, DHL Parcel Benelux and DHL eCommerce Europe you may see The carrier didn’t confirm the pickup, so it may still have been scheduled. Check with the carrier before requesting the pickup again. The carrier may have accepted the pickup even though it did not answer. Ask the carrier before you schedule it again, so the driver does not come twice.

Shipments

Under Shipments: Choose the sent shipments to include in this pickup.

What you see	What it means
Select a carrier first to load matching shipments.	Pick a carrier first
Loading shipments…	The list is loading
No sent shipments for this carrier. A shipment shows up here once it is sent and not already part of a confirmed pickup.	There is nothing to collect for this carrier
Select at least one shipment	You clicked Schedule pickup without ticking a shipment

Each shipment shows its reference and the receiver’s city and country, or No address. Use Search by reference or address to find one. If nothing matches, you see No shipments match your search. Above the list you see how many you ticked, for example “3 of 12 shipments selected”, and Clear to untick them all. The ticked references show as tags: the first three, then for example “+2 more”. The quick buttons tick the shipments sent or changed in a recent period:

Button	Ticks shipments from
Last 12 hours	The last 12 hours
Last 24 hours	The last 24 hours
Today	Since midnight today
Last 48 hours	The last 48 hours

Schedule pickup shipment list with the Last 12 hours buttons and sent shipments — The shipment list with the quick buttons, the search and sent PostNord shipments

Pickup details on Create shipment

Create shipment also has a Pickup details card, with Pickup address (Same as address), Pickup date *, Time window * (Morning (08:00–12:00), Afternoon (12:00–17:00), Evening (17:00–20:00), All day (08:00–20:00), or Custom with From and To) and Special instructions (optional). It only appears for products with a pickup service, and none of the current carrier products turn it on. For the carriers that appear under Pickups, send the shipment first, then use Pickups.

Send a shipment: send the shipments first
Carrier products and services
Sender, pickup, and return addresses
Service points
Create a shipment
Pickups troubleshooting

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Schedule a pickup