No carriers to choose from
What you see
- The Carrier list is empty.
- The window says None of your carriers can do pickups. Add Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe to schedule pickups. DHL eCommerce Europe picks up in France and Italy only.
Why
Pickups only work with Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux and DHL eCommerce Europe. DHL eCommerce Europe picks up in France and Italy only. Other carriers do not appear in the list.What to do
- Connect Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe under Carriers. See Carriers overview.
- If one is connected but the pickup still fails, check its carrier credentials.
No shipments to choose from
What you see
- The Shipments section says No sent shipments for this carrier. A shipment shows up here once it is sent and not already part of a confirmed pickup.
Why
A shipment can only be added when it:- has the status Sent (it was sent to the carrier)
- was sent with the carrier you picked
- is not already on a Confirmed pickup
What to do
- Send the shipments first. See Send a shipment.
- Check that the shipments use the same carrier connection as the pickup.
- Check the Pickups list. The shipments may already be on a confirmed pickup.
The pickup shows Failed
Common reasons
- Bring was connected without a Customer number. Bring needs it to book a pickup. PostNord asks for it when you connect, and the other carriers do not need it.
- The carrier’s own rules were not met, for example a date it does not collect on.
- PostNord only collects international shipments. A pickup where the sender and pickup address are in the same country is turned down.
- The carrier refused the request for another reason. The message you saw when scheduling shows the carrier’s answer.
What to do
- For Bring, open the carrier under Carriers, fill in Customer number and save.
- Check the date, the times and the address.
- For PostNord, check that the sender country differs from the pickup country, as the note in the form says.
- Schedule a new pickup with the corrected details. A failed pickup cannot be edited, and its shipments can be picked again.