Pickup creation failures

Under Pickups you ask a carrier to collect parcels from your address. Click Pickups in the sidebar, then Schedule pickup. If the carrier accepts, the pickup gets the status Confirmed. See Schedule a pickup.

What you see

None of your carriers can do pickups. Add Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux or DHL eCommerce Europe to schedule pickups. DHL eCommerce Europe picks up in France and Italy only.
No sent shipments for this carrier. A shipment shows up here once it is sent and not already part of a confirmed pickup.
Couldn’t schedule pickup, The carrier rejected this. Check the carrier’s reason, correct the details and try again. or Some of the details aren’t valid. Check them and try again. after you click to schedule.
A pickup in the list with the status Failed.

Likely causes and what to do

Likely cause	What to do
You have no carrier that supports pickups here	Pickups can be scheduled with Bring, PostNord, DPD Polska, DPD Switzerland, DHL Parcel Benelux and DHL eCommerce Europe (France and Italy only). Connect one of them under Carriers. For other carriers, schedule the pickup in the carrier’s own portal
The shipments are not sent yet	Only sent shipments with the status Sent can be picked up. Send them first
The shipments use a different carrier	A pickup is for one carrier. Only that carrier’s shipments are listed
The shipments are already in a confirmed pickup	Each shipment can be in one confirmed pickup. It is not listed again
An older shipment is missing from the list	The list only looks at your 100 most recent shipments, of every carrier and status. Older shipments do not appear, even when you search. Schedule the pickup for them in the carrier’s own portal
Bring has no customer number	Bring needs your Customer number to book a pickup. Add it under Carriers → My carriers → Edit carrier, then schedule a new pickup
PostNord pickup within one country	PostNord pickups only work for international shipments, where the sender country differs from the pickup country. You can’t book a domestic PostNord pickup. Arrange domestic PostNord pickups with PostNord directly
The date or time does not work for the carrier	Check the Pickup date and, for PostNord, the Earliest pickup time and Latest pickup time. Carriers can refuse days or times they do not collect in your area
Wrong Service type (Bring)	Choose Parcel for normal parcels and Cargo for pallets and freight, as agreed with Bring
The carrier credentials are wrong	See Carrier authentication failures

A pickup the carrier refused stays in the list as Failed. Fix the cause and schedule a new pickup. You can delete the failed one.

Still failing?

The carrier’s reason is not shown on the Pickups page. Contact Zippendo support with the carrier, the pickup date and the shipments you tried to include, or schedule the pickup in the carrier’s own portal for now. Related: Pickups overview.

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Automation & pickups

Pickup creation failures

What you see

Likely causes and what to do

Still failing?

​What you see

​Likely causes and what to do

​Still failing?

What you see

Likely causes and what to do

Still failing?