Orders missing or arriving late

Orders from your webshop normally appear under Orders within seconds. Your webshop tells Zippendo about every new order straight away. As a backup, Zippendo also checks Shopify and WooCommerce for missed orders about every 15 minutes, when automatic sync is turned on.

What you see

A new order from your webshop is not under Orders.
Orders appear, but much later than they were placed.
Older orders are missing after you connected the webshop.

First, check the order channel

Click Order channels in the sidebar and find the webshop.

If its card says Disabled, Zippendo ignores the webshop’s new orders. For a custom order channel, turn Channel enabled back on. For Shopify or WooCommerce, contact Zippendo support.
If its card says App uninstalled in Shopify (Shopify), the Zippendo app was removed from your Shopify store. Install the Zippendo app in Shopify again.
If its card says Disconnected, the connection is gone. Connect the webshop again: Connect order channels.

Likely causes and what to do

Shopify orders do not arrive

Likely cause	What to do
Shopify stopped sending new orders to Zippendo	Open the order channel → Connection & integration. Under Webhook status, click Check status. If something is missing, click Re-register webhooks
An order was missed and the backup check did not catch it	Open the order channel → Orders & checkout and click Re-import orders. This imports missing unfulfilled orders
Automatic order sync is off	Turn it on under Orders & checkout so Zippendo also checks for missed orders

Shopify settings in detail: Shopify settings.

WooCommerce orders do not arrive

Likely cause	What to do
The connection to the webshop stopped working	Open the order channel → Connection and click Test connection. If it says Connection failed., check that the webshop is online and that the API keys in WooCommerce were not deleted. Under Last sync, a line starting with “Last sync error” shows what went wrong last time
WooCommerce turned off the order notifications after repeated failures	Under Webhooks on the Connection tab, a notification marked Disabled by WooCommerce has stopped. Click Re-register
Automatic sync is off	Turn it on under Orders & checkout → Order sync so Zippendo checks for missed orders
The order is “On hold” or not paid yet	The backup check only picks up orders that are “Processing”. Orders that are cancelled, failed or not paid yet arrive without a shipment

Zippendo also repairs missing WooCommerce notifications on its own during the backup check, when Automatic sync is on. WooCommerce settings in detail: Connect WooCommerce.

Custom order channel orders do not arrive

A custom order channel only receives what your own system sends. Zippendo never fetches orders from it.

Check Last order received on the order channel to see when the last order came in.
Check that Channel enabled is on.
Ask your developer to check that orders are sent to the right address and signed with the current signing secret. Orders with a missing or wrong signature are refused. See Custom order channel API.

Orders Zippendo does not import

Some orders are skipped on purpose:

Cancelled orders are not picked up by the backup check.
Orders older than one month are not imported when you first connect a webshop or click Re-import orders.
Orders already fulfilled in your webshop are imported as fulfilled, without a shipment, so you don’t ship them twice.
With Only unfulfilled orders turned on, only orders that are not yet fulfilled are imported.

Still missing?

Contact Zippendo support and include:

the webshop and the order channel’s name in Zippendo,
the order number in your webshop,
when the order was placed,
whether all orders are missing or only some.

Start here

Integrations & API

Automation & pickups

Orders missing or arriving late

What you see

First, check the order channel

Likely causes and what to do

Shopify orders do not arrive

WooCommerce orders do not arrive

Custom order channel orders do not arrive

Orders Zippendo does not import

Still missing?

​What you see

​First, check the order channel

​Likely causes and what to do

​Shopify orders do not arrive

​WooCommerce orders do not arrive

​Custom order channel orders do not arrive

​Orders Zippendo does not import

​Still missing?

What you see

First, check the order channel

Likely causes and what to do

Shopify orders do not arrive

WooCommerce orders do not arrive

Custom order channel orders do not arrive

Orders Zippendo does not import

Still missing?