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Labels and documents reach your printer through Zippendo Printer, the app on the computer the printer is connected to. If the app is closed, the computer is asleep, or the printer is off, nothing prints. The print jobs wait in Zippendo and print as soon as everything is back.

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What you see

  • The printer shows Offline on the Printers page.
  • Print jobs stay Pending on the printer’s Jobs tab.
  • Print jobs end up Failed.
  • Nothing prints after you send a shipment, although automatic printing is on.

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Likely causes and what to do

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The printer shows Offline or jobs stay Pending

Once the printer is back online, all waiting jobs print at once. If the app was closed for a while, delete the jobs you no longer need on the Jobs tab first. See Printer jobs.

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Jobs end up Failed

Open the failed job on the printer’s Jobs tab and read the Error message. Zippendo already tried again by itself before marking it Failed. Common causes:
  • The printer is out of labels or paper, or has a paper jam.
  • The printer shows an error on its own display.
  • The printer’s driver on the computer has a problem. Print a test page from the computer to check.
Fix the cause, then click Retry on the job and type RETRY to confirm.

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Nothing prints after you send a shipment

  • Check that automatic printing is set up and that a printer is chosen. A shipping rule can be saved with Print labels automatically turned on but no printer. See Auto-print labels and documents.
  • If the shipment has a shipping rule, the rule’s printers are used, not the printers on the shipment.
  • Open the printer’s Jobs tab. If no job was created, the problem is the setup, not the printer.

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You see “document failed to print” after Print all

The printer chosen for that shipment is no longer Active, or it has the wrong type, for example a document printer chosen as the label printer. Check the printer on Printers and the printers on the shipment. See Shipment printer settings.

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Labels come out sideways or cut off

Some carriers send wide labels. On Printers, click Edit on the label printer and turn on Rotate wide pages to portrait. See Add and manage printers.

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Still not printing?

Contact Zippendo support and include the printer’s name, the job’s ID from the Jobs tab, and the Version from Settings in Zippendo Printer. Related: Set up Zippendo Printer.