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Two things must happen before a printer can print your labels:
  1. You authorize Zippendo Printer. When you sign in to the app on your computer, it opens a page in your browser where you allow it to use your Zippendo account.
  2. Someone approves each printer. Every printer you add in Zippendo Printer waits as Pending approval until someone in your organization approves it on the Printers page.
Installing the app and adding printers is covered in Set up Zippendo Printer. Renaming and managing printers: Add a printer. The full journey: Labels and printing.

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Authorize Zippendo Printer in the browser

1

Start from the app

In Zippendo Printer, click Sign in with your browser. Your browser opens Zippendo.
2

Sign in if asked

Use the same email and password as in the Zippendo app.
3

Check the page

The page Authorize Zippendo Printer says Zippendo Printer is asking for access to your Zippendo account. It shows Signed in as with your email and how many organizations Zippendo Printer gets access to, for example “Access to 2 organizations”.
4

Authorize

Click Authorize Zippendo Printer. If your browser asks whether to open Zippendo Printer, allow it. The page changes to Authorization complete. Close the tab and go back to the app.
Authorize page with the signed-in email, the access warning, and the Authorize and Reject buttonsAuthorize page with the signed-in email, the access warning, and the Authorize and Reject buttons

Authorize Zippendo Printer shows your account and what the app gets access to

By authorizing, you give Zippendo Printer access to manage printers and receive print jobs for your organizations. Only authorize when you started the sign-in yourself from Zippendo Printer. If you did not, click Reject.
Authorization complete message after authorizing Zippendo PrinterAuthorization complete message after authorizing Zippendo Printer

Authorization complete - close the tab and go back to Zippendo Printer

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Messages on the page

The page can show one of these messages instead. Each one has nothing to fill in. Close the tab and, when needed, click Sign in with your browser in Zippendo Printer again. If clicking a button fails, the page shows We couldn’t authorize Zippendo Printer. Try again. or We couldn’t reject the request. Try again.. Try again, or start over from the app.

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Approve a new printer

After you add a printer in Zippendo Printer, it appears on the Printers page with the status Pending approval. The Pending approval box at the top of the page counts these printers.
1

Open Printers

Click Printers in the sidebar.
2

Approve

Open the menu at the end of the printer’s row and click Approve. Approve is only there while the status is Pending approval.
You see Printer approved and the status changes to Active. The Approved column then shows the date and who approved it. Before that it says Not approved. If approval fails, you see Couldn’t approve the printer. Try again. Within about half a minute, Zippendo Printer on the computer shows the printer with a green dot.
Printers page with a Pending approval printer and the Approve action in the row menuPrinters page with a Pending approval printer and the Approve action in the row menu

Approve is in the row menu while the printer is Pending approval

Only approve printers you recognize. An approved printer receives labels and documents for your organization.

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Status and connection

Each printer on Printers has a Status and a Connection. They are separate. A printer can be Active and Offline at the same time: it is approved, but it cannot print right now. Print jobs wait until it comes back. Last seen shows when the app last checked in, for example “5 mins ago”.

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Disable a printer

To stop a printer from receiving new jobs, open the menu on its row and click Disable. Disable only appears for Active printers. You see Printer disabled. A disabled printer cannot be turned back on. To use it again, delete it (on Printers, or with the trash icon in Zippendo Printer), then add it again in Zippendo Printer and approve it. See Add a printer.

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Find a printer

Click Filters at the top of Printers to narrow the list:
  • Search: type part of the printer’s name.
  • Status: Active, Pending approval or Disabled.
  • Type: Label printer or Document printer.