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A service point is the shop or parcel locker where the receiver collects the parcel instead of getting it at the door. Zippendo only asks for one when the Product you chose delivers to a service point. For how service points differ from carrier pickups, see Service points. The full walkthrough is in Create a shipment. Connecting the carrier is in Carriers.
There is no search box. Zippendo finds the service points near the receiver’s address (street, postal code, city and country code) and shows them in a list and on a map. Fill in the receiver first. See Sender, receiver, and other parties.

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When the Service point card appears

The Service point card only appears when the selected product delivers to a service point. Home-delivery products never show it. On Create shipment, pick Carrier *, then Product *. Examples of products that show the card: Return products such as GLS ShopReturn and PostNord Return do not show the card. The customer can hand in the parcel at any of the carrier’s service points, so you do not choose one. A pickup, where the carrier collects parcels from your address, is something else. See Schedule a pickup.
Create shipment with GLS ShopDelivery selected and the Service point card asking for a receiver address firstCreate shipment with GLS ShopDelivery selected and the Service point card asking for a receiver address first

GLS ShopDelivery adds the Service point card. Until there is a receiver, it asks you to add an address first.

If you set Type * to Inbound and pick GLS ShopReturn, the card disappears.
Create shipment with Type Inbound and GLS ShopReturn selected, with Carrier settings and no Service point cardCreate shipment with Type Inbound and GLS ShopReturn selected, with Carrier settings and no Service point card

A GLS ShopReturn return shipment has no Service point card. The customer can hand the parcel in at any GLS service point.

When you create a shipment from an order, the same applies: if the Product delivers to a service point, Service point * appears under the carrier fields.

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The Service point card

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Before the list appears

Retry searches again. If the postal code or country is wrong, fix the receiver address first.

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After the list appears

Zippendo picks the closest service point for you as soon as the list arrives, unless one is already chosen.
Service point card with a chosen service point showing its name, address and distanceService point card with a chosen service point showing its name, address and distance

With a complete receiver, the nearest service point is filled in and Change service point is available

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Choose from the list and map

Select service point or Change service point opens a window titled Select service point. On the left is the list:
  • The number found, for example 12 service points found
  • Each service point with its name, address and distance, and a check mark on the one you chose
  • Click a service point to choose it. Its pin on the map lights up too.
  • Couldn’t load service points or No service points found when the list is empty
On the right is the map:
  • It centers on the chosen service point (or the first one) and shows a pin for every result. The chosen pin is green, the others are blue.
  • Click a pin to choose that service point.
  • No map available when the map cannot be shown
Click Confirm selection to use the service point (the button appears once you choose one), or Cancel to close the window. On an existing shipment, the button shows Saving… while it saves.
Select service point window listing nearby service points beside a mapSelect service point window listing nearby service points beside a map

Select service point: the list on the left, the map on the right, Confirm selection at the bottom

On Create shipment, Confirm selection puts the service point on the form. The shipment is saved when you click Create shipment.

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From an order

Open the order in Orders and click Create shipment. Fill in:
  • Sender address
  • Carrier
  • Product
When the product delivers to a service point, Service point * appears. The nearest one is filled in for you. Use Change service point or Select service point to pick another. Create shipment stays grayed out until a service point is chosen. If the order uses a shipping rule whose product delivers to a service point, the same Service point * field appears. See Apply a shipping rule.
Create shipment window with GLS ShopDelivery and a required Service pointCreate shipment window with GLS ShopDelivery and a required Service point

Create shipment from an order: Service point is required for GLS ShopDelivery

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Change it later

On the shipment page, the Addresses card shows Sender, Receiver and, when a service point is set, Service point:
  • A pin icon and the service point’s name. If only its number is known, for example when the customer chose it at checkout, you see the words Service point instead.
  • The address, when Zippendo has it
  • The service point’s number, for example “ID: 95117”
The pencil next to it is available while the shipment is Pending, Draft or Error. It opens the same Select service point window, and Confirm selection saves straight away. You see Service point updated or Couldn’t update service point. Once the shipment is Sent, the pencil is gone. The label is already made, so the service point cannot change. See Hold, cancel, or delete a shipment.
Shipment Addresses section showing Sender, Receiver and Service point with a pencil to editShipment Addresses section showing Sender, Receiver and Service point with a pencil to edit

Addresses on a shipment, with the service point's name, address, number and the pencil

Select service point window opened from the shipment Addresses section to change the service pointSelect service point window opened from the shipment Addresses section to change the service point

Changing the service point on a pending shipment. Confirm selection saves it.

You can also change the product with the pencil on Carrier information (the Edit carrier settings window). If the new product delivers to a service point, Service point * appears there with the same messages. Save changes stays grayed out until a service point is chosen.

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Messages

A shipment with a service point product cannot be sent without a service point. See Send a shipment.
You are done when Service point * shows a name and address, or when Addresses on the pending shipment lists a Service point. Then send the shipment to get the label.