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A service point is the parcel shop or locker the carrier delivers to instead of the door. Zippendo only asks for one when the product is a service-point product (isServicePoint). On the create form the card is titled Drop Point; the required field and the picker are Service Point. For why both words appear, see Droppoint vs service point. This page is the field-level guide. The click-through is in Create a shipment. Connecting the carrier is in Carriers.
There is no search box in the picker. Zippendo looks up nearby points from the receiver address (address line 1, postal code, city, country code) and shows a list plus a map. Complete the receiver first — see Shipment parties.

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When Drop Point appears

The Drop Point card is rendered only when the selected product has service point delivery. Home-delivery products never show it. On Create Shipment (/dashboard/shipments/create), pick Carrier *, then Product *. Products that open Drop Point in the Nordlys / GLS + PostNord catalog: GLS ShopReturn (inbound) does not show Drop Point. The product description is “Return label for customers to drop off at any GLS ParcelShop” — no specific point is collected. PostNord Return is the same pattern (isServicePoint is off). Pickup (the carrier collects from you) is a different card — Pickup Details — and is not a droppoint.
Create Shipment with GLS ShopDelivery selected and Drop Point saying please add a receiver address firstCreate Shipment with GLS ShopDelivery selected and Drop Point saying please add a receiver address first

GLS ShopDelivery adds the Drop Point card. Until a receiver exists, it asks you to add an address first.

Switch Type * to Inbound and pick GLS ShopReturn to confirm the card is gone.
Create Shipment Type Inbound with GLS ShopReturn selected and Carrier Settings visible without Drop PointCreate Shipment Type Inbound with GLS ShopReturn selected and Carrier Settings visible without Drop Point

Inbound GLS ShopReturn has no Drop Point card — the customer can drop off at any ParcelShop

From an order, the same rule applies inside Create Shipment: when Shipping Product is a shop product, Service Point * appears under the carrier fields.

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Drop Point card (standalone create)

Card title: Drop Point.

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Empty and blocked states

Retry re-runs the lookup. Fix the receiver address if the postal code or country is wrong.

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After results

Zippendo auto-selects the closest result (first in the list) as soon as points arrive, unless servicePointId is already set.
Drop Point card with Service Point selected showing shop name, address, and distanceDrop Point card with Service Point selected showing shop name, address, and distance

Drop Point after a complete receiver — nearest Testenv Pakkeshop is filled, Change Service Point is available

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Select Service Point (list and map)

Modal title: Select Service Point. Confirm: Confirm Selection (or Saving… when persisting on an existing shipment). Cancel: Cancel. Confirm is hidden until a row is selected. Left column:
  • Count: service point found / service points found
  • Each row: name, address, km away, checkmark when selected
  • Hover highlights the row; click selects it (and the matching map marker)
  • Failed to load service points plus the error message
  • No service points found
Right column:
  • Map centered on the selected (or first) point, zoom 12, markers for every result (selected = green, others = blue)
  • Click a marker to select that point
  • No map available when there is no center coordinate (or while the map token is missing)
Select Service Point modal listing nearby droppoints beside a mapSelect Service Point modal listing nearby droppoints beside a map

Select Service Point — scrollable list on the left, map with markers on the right, Confirm Selection in the footer

On create, Confirm Selection closes the modal and writes the point onto the form (servicePointId plus droppoint in additional parameters). It does not save the shipment yet.

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From an order

Open Orders, then Create Shipment. Fields above the point:
  • Address
  • Carrier
  • Shipping Product
When the product is a service-point product, Service Point * appears. The nearest point is auto-filled. Use Change Service Point / Select Service Point. Create Shipment stays disabled until a point is selected. If the order has a shipping rule whose product is a shop product, the same Service Point * block appears in rule mode. Apply a shipping rule.
Create Shipment modal with GLS ShopDelivery and Service Point requiredCreate Shipment modal with GLS ShopDelivery and Service Point required

Create Shipment from an order — Service Point is required on GLS ShopDelivery

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Changing it later

On shipment Overview, Addresses shows Sender, Receiver, and — when a point is stored — Service Point. The Service Point row:
  • Pin icon and name (or the words Service Point if only an id was imported, for example from checkout)
  • Address line when display details were stored
  • ID: when servicePointId is set
The pencil is shown while status is Pending, Draft, or Error. It opens the same Select Service Point modal; confirm persists immediately. Toasts: Service point updated / Failed to update service point. After Dispatched, the pencil is hidden. You cannot change the point on a live label — Hold, cancel, or delete.
Shipment Addresses section showing Sender, Receiver, and Service Point with edit controlShipment Addresses section showing Sender, Receiver, and Service Point with edit control

Shipment Addresses with Service Point name, address, ID, and the edit pencil

Select Service Point modal opened from shipment Addresses to change the droppointSelect Service Point modal opened from shipment Addresses to change the droppoint

Change Service Point on an existing pending shipment — Confirm Selection saves

You can also switch product on Carrier Information → pencil (Edit Carrier Settings). If the new product is a service-point product, Service Point * appears in that modal with the same empty / retry / select states. Save stays disabled until a point is chosen.

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Validation and send

Sending without a point fails. Send a shipment.
You are done when Service Point * shows a shop name and address, or Addresses on a pending shipment lists Service Point with an ID. Then send to buy the label.