Billing and usage

Pricing Plans is a Settings tab (/{slug}/dashboard/settings/pricing). Open the organization switcher → Manage, then Pricing Plans. Walkthrough: Settings, team, and brands. Nordlys Living on these shots is Pro, billed in-app (not Shopify). Do not screenshot the Stripe customer portal or the Shopify admin — those are off-domain.

Where it lives

Page title Settings. Tab Pricing Plans. Description: Manage your plan and billing. If you installed Zippendo from the Shopify App Store, this tab is a Billed through Shopify panel instead of the four cards — see Shopify-billed orgs. Enterprise orgs see Enterprise — Unlimited instead of the grid.

Billing interval

Centered toggle above the cards:

Control	What it is
Monthly	Default. Paid card prices show /mth.
Yearly	Paid card prices show /yr, plus a monthly equivalent with /mo.

There is no Save 20% badge on this screen (that copy exists on signup only).

Plan cards

Four self-serve cards: Free, Standard, Growth, Pro. Growth shows a Popular badge when it is not your current plan. Your current card shows Current Plan. A scheduled downgrade target shows Scheduled. There is no Enterprise card in this grid.

Pricing Plans with Monthly and Yearly toggle and Free, Standard, Growth, and Pro cards — Pricing Plans — Monthly/Yearly toggle and the four self-serve cards

While billing loads, four skeleton cards appear. Footer under the grid: Need help choosing a plan? Contact our sales team (links to /).

Feature bullets

Each card lists the features from billing.json plansData. Prices come from the API (availablePlans) once loaded.

Plan	Description	Features
Free	Perfect for getting started	100 dispatched shipments/month, 1 order channel, 1 carrier integration, 1 automation, Email support, 1 sender address
Standard	For small businesses	2,500 dispatched shipments/month, 1 order channel, 3 carrier integrations, 5 automations, API access, Analytics, Return portal, Add-on support
Growth	For growing businesses	7,500 dispatched shipments/month, 2 order channels, 8 carrier integrations, 20 automations, Webhooks, Custom branding, Advanced analytics, Audit logs, Add-on support
Pro	For large organizations	15,000 dispatched shipments/month, 5 order channels, Unlimited carrier integrations, 50 automations, Priority support, Dedicated account manager, SSO, Unlimited team members, Discounted add-ons

If Overage Settings is on, each paid card also shows + {price} per extra shipment (pricePerLabel from the local plan data).

Card buttons

Situation	Button	Notes
Current Free, checkout already completed	Your current plan	Disabled.
Current paid plan	Manage Plan	Opens Manage Plan (`manage-plan-modal`).
Higher paid plan	Upgrade	Opens Upgrade to {plan} if a card is on file; otherwise hosted Checkout.
Lower paid plan	Downgrade	Opens Downgrade Plan.
Free while on a paid plan	Cancel & Downgrade	Opens Manage Plan on the cancel step.
Free, no completed checkout	Connect card	Starts a 0 kr Checkout so overage can be enabled later.

Banners above the grid

Banner	Copy
Scheduled change	Plan change scheduled. Your plan will change to {plan} on {date}. Your current plan features remain active until then.
Usage over limits	Your current usage exceeds your plan limits. You have more {resources} than your plan allows. Some features may be restricted until you upgrade or remove excess resources.
Checkout return `?checkout=success`	Payment received — activating your plan… then Your plan is active. Welcome aboard! Timeout: Your payment is confirmed, but activation is taking longer than expected. Refresh this page in a moment.
Checkout return `?checkout=cancelled`	Checkout was cancelled. Your plan was not changed.

Do not screenshot Stripe Checkout.

Upgrade, downgrade, and manage modals

Subtitle: Switch to the {plan} plan at {price}. The change applies immediately.

Control	What it is
Charged now	You will be charged {amount} now, prorated for the remainder of the current billing period.
Preview unavailable	We could not calculate the exact prorated amount. You can still confirm — the prorated charge will appear on your next invoice.
Confirm upgrade / Processing…	Submits.
Cancel	Closes.

Toasts: Your plan was changed to {plan}. / The plan change failed. Please try again. Without a completed checkout, Upgrade redirects to Stripe Checkout instead of this modal. Failure: Could not start checkout. Please try again. Subtitle: {currentPlan} → {selectedPlan} — {price}/mth.

Control	What it is
Billing Period	Monthly / Yearly (read-only of current interval).
Downgrade scheduled at period end	Your {currentPlan} plan features will remain active until the end of your current billing period ({date}). After that, your plan will change to {selectedPlan}.
Resource limits will be affected	Shown if you would exceed the new ceilings. Lists carriers, order channels, team members, shipping rules, and/or addresses with used vs max.
Confirm Downgrade / Processing…	Submits.
Cancel	Closes.

Toasts: Plan will change to {plan} on {date} or Successfully changed to {plan} / Failed to change plan.

Manage Plan dialog with current plan, status, and Cancel Subscription — Manage Plan — status, period end, and cancel

Subtitle: Current plan: {plan}. Fields: Status, Current period ends, Cancels on (or N/A). If cancellation is already pending: Pending Cancellation / Your subscription will be canceled at the end of the current billing period. You can resume it anytime before then. Button Resume Subscription / Resuming…. Toasts: Subscription resumed successfully / Failed to resume subscription. Cancel step title: Cancel Subscription? Copy: Your subscription is cancelled at the end of the current billing period. After that you’re moved to the Free plan — your saved card is removed and pay-as-you-go overage stops (a hard cap of 100 dispatched shipments per month applies). To switch to a cheaper paid plan instead, use Manage billing. Buttons: Keep Plan, Cancel Subscription / Canceling…. Toast: Subscription will be canceled at the end of the billing period / Failed to cancel subscription.

Current Usage

Card title Current Usage. Description: Shipment volume and resource limits for this billing period. Header: Billing period: {start} – {end}.

Control	What it is
Shipments this period	Used count, plus of {included} included or of unlimited included. Meter with {percent}% used and {n} left.
Near limit	Chip at 80% of included shipments.
Limit reached	Chip at 100%.
Overage line	{count} overage (+{amount}) when `overage > 0`.
Plan limits tiles	Team members, Carriers, Sales channels, Shipping rules, Addresses, API tokens, Automations. Each shows used `/` limit, or Unlimited when the ceiling is `-1`.
Accrued overage balance	Shown when `pendingOverage` exists. Small overage amounts are not charged right away — your balance is billed once it reaches {threshold}, or at the latest on {date}.

There is no label-credits balance on this screen. Dashboard banners (You’ve used {percent}% of your included shipments, Enable overage, View usage) also point here. See Search and filters only for list filters — those banners live on the dashboard.

Overage Settings

Card title Overage Settings.

Control	What it is
Allow overage shipments	Checkbox. When enabled, shipments beyond your plan limit incur overage charges. When disabled, shipments are blocked at your plan limit.
Add payment card	Replaces the checkbox when checkout is not completed and overage is off. Description: Overage lets you keep shipping past your monthly included shipments (billed per shipment). Add a payment card to enable it — without it, shipping pauses at your allowance. Starts the 0 kr Checkout.
Toasts	Overage enabled / Overage disabled / Failed to update overage setting

Enabling overage without a card returns BILLING_CHECKOUT_REQUIRED: Complete billing checkout to activate your subscription. Other billing codes the UI can surface: BILLING_MANAGED_BY_SHOPIFY, BILLING_NO_SUBSCRIPTION, BILLING_OPERATION_FAILED, BILLING_PAYMENT_FAILED, BILLING_PLAN_INVALID, BILLING_TAX_ID_INVALID.

Add-ons

Shown only when canBuyAddOns is true and checkout is completed. Title Add-ons. Description: Extend your plan with extra capacity or the Zippy AI assistant. Purchases are charged to your card right away (prorated for the current period); removals are credited on your next invoice.

Add-on	Copy	Controls
Extra carrier integration	Add one more carrier integration beyond your plan’s limit. {price} per unit per month	Quantity stepper (0–100). Aria Increase quantity / Decrease quantity.
Extra order channel	Connect one more store or order channel beyond your plan’s limit.	Same stepper.
Zippy AI assistant	Your AI shipping assistant — ask about orders, shipments and carriers. {base} per month plus {perMessage} per message	Buy Zippy, Selected — undo, or Remove Zippy.

Pending basket: Monthly change: {delta} with Reset and Confirm changes. Failure: The add-on change failed. Please try again. Remove Zippy opens zippy-addon-confirm: Remove the Zippy add-on? / Zippy will be removed from your subscription and the assistant will be locked again. See Zippy AI.

Manage billing

Footer row: Manage your cards, invoices, tax details and billing address in the secure Stripe customer portal.

Control	What it is
Manage billing	Opens the Stripe customer portal (new tab). Do not screenshot it. Failure: We couldn’t open the billing portal. Please try again.
Cancel Subscription	Shown when the plan is not Free. Opens Manage Plan on the cancel step.

Shopify-billed orgs

When subscription.billedBy === "shopify", the four cards are replaced by:

Copy	Text
Badge	Billed through Shopify
Heading	Current plan: {plan}
Description	Because you installed Zippendo from the Shopify App Store, your subscription is managed and billed by Shopify. Charges appear on your regular Shopify invoice.
Manage	To change or cancel your plan, open the Shopify admin → Apps → Zippendo and manage your subscription there. Changes sync back automatically.

Current Usage still appears. There is no Manage billing Stripe button. Plan changes from this tab return BILLING_MANAGED_BY_SHOPIFY. See Shopify settings.

Enterprise

When the plan is enterprise:

Copy	Text
Badge	Enterprise
Title	Enterprise — Unlimited
Description	Your organization is on a custom Enterprise plan with unlimited usage across every resource. Billing is handled offline by our team — there’s nothing to manage here.
Features	Unlimited shipments, Unlimited carriers, Unlimited sales channels, Unlimited team members, Unlimited shipping rules & addresses, Unlimited API tokens, Priority support
Contact	Need to adjust your plan or have a billing question? Contact your account manager

Manage billing (Stripe portal for invoices/cards) and Current Usage still appear. The four self-serve cards do not.

Create a brand — Pro / Enterprise brands entitlement.
Create an API token — Standard and above.
Organization branding — Growth and above.
Zippy AI — Zippy add-on.
Shopify settings — Shopify-billed subscriptions.
Pricing and billing — documentation for this tab.

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Billing and usage

Where it lives

Billing interval