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A print job is one label or one document sent to one printer. Zippendo creates print jobs when you click Print or Print all in the Documents card on a shipment page, and when a shipment is sent with automatic printing turned on. Zippendo Printer on your computer then prints them. Each printer has its own list of jobs. There is no list of all print jobs across printers. The full journey: Labels and printing. Installing the app: Set up Zippendo Printer.

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Open a printer’s jobs

1

Open Printers

Click Printers in the sidebar.
2

Open a printer

Click the printer’s row, or View in its row menu.
3

Open Jobs

Click the Jobs tab. The tab shows how many jobs there are.
Printer page Jobs tab with Pending, Processing, Failed and Completed counts and a list of print jobsPrinter page Jobs tab with Pending, Processing, Failed and Completed counts and a list of print jobs

The Jobs tab: counts for each status, then the list of jobs

While a job is waiting or printing, the list updates by itself every few seconds.

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What each status means

When a print fails, Zippendo tries again by itself, up to 3 times. The Retries column shows how many times it has tried again, for example “1 / 3”. If the last try also fails, the job becomes Failed. The four boxes above the list count jobs by status: Pending, Processing (this includes Sent jobs), Failed and Completed. To show only some jobs, click Filters at the top of the page and pick a Status.

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The list of jobs

Click a row to open the job. The row menu has View, Retry (only for Failed jobs) and Delete (only for Pending and Failed jobs).

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Retry a failed job

1

Fix the cause

Open the job and read Error message under Error details. Typical fixes: turn the printer on, load labels or paper, or open Zippendo Printer on the computer.
2

Click Retry

Click Retry in the job’s row menu, or at the top of the job’s page.
3

Confirm

Retry print job asks Send the failed print job to the printer again? Type RETRY and confirm. You see Print job sent again.
You can only retry a job while its printer is Active. For a disabled printer, print the shipment again with Print in the row’s menu in the Documents card and choose another printer.
Retry print job confirmation with a field to type RETRYRetry print job confirmation with a field to type RETRY

Retry print job asks you to type RETRY

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Delete a job

Delete a Pending job to stop it from printing, for example a label you no longer need. Delete a Failed job to clear it from the list. Click Delete in the row menu. Delete print job asks you to type the first 8 characters of the job ID in capital letters, for example 3F9A2C1B. You see Print job deleted. Deleting a job does not cancel the shipment or its label.
Delete print job confirmation with a field to type the job IDDelete print job confirmation with a field to type the job ID

Delete print job asks you to type the start of the job ID

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A job’s page

Click a job to open it. The title is Print job with the first 8 characters of its ID.
  • Overview shows Job information: the status, the printer, the type of document, the file format, the number of tries, and when the job was created, started and completed. If the job failed, Error details shows the Error message.
  • Document shows a preview of what was sent to the printer.
At the top of the page, Retry appears for Failed jobs and Delete for Pending jobs.
Print job page Overview with Job information: status, type, printer and formatPrint job page Overview with Job information: status, type, printer and format

A print job's Overview

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Jobs stay Pending

A job stays Pending when Zippendo cannot reach the printer:
  • Zippendo Printer is closed, or the computer is off or asleep. Open the app and check it says Connected.
  • The printer shows Offline on Printers. Check that the printer is on and connected to the computer.
The jobs print as soon as the printer is back. If the app was closed for a while, every waiting job prints at once. Delete the ones you no longer need first. More help: Printer offline or not printing.