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Two controls in the sidebar decide what you see in Zippendo:
  • The organization switcher at the bottom of the sidebar. It shows the organization you are working in, opens Settings, and lets you change to another organization.
  • The brand picker at the top of the sidebar, above the menu. It only appears when your organization has brands, and lets you work in All brands or in one brand.
For the walkthroughs, see Getting started and Settings, team, and brands. To create brands, see Create a brand.

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The organization switcher

The switcher shows your organization’s initial, its name and, on the line below, its short web address name.
Sidebar organization switcher showing the current organization nameSidebar organization switcher showing the current organization name

Organization switcher at the bottom of the sidebar

Click it to open the menu:
Organization switcher menu with Manage, Invite team members, the Switch organization list, the plan name and shipment usageOrganization switcher menu with Manage, Invite team members, the Switch organization list, the plan name and shipment usage

Switcher menu - Manage, Invite team members, Switch organization and plan usage

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Switch to another organization

Click the organization under Switch organization. The switcher shows Switching organization… while Zippendo opens it. You land on that organization’s Dashboard, with its own orders, shipments, carriers and settings. If it fails, you see Couldn’t switch organization. Try again.. Try again. You only see organizations you are a team member of. To join another one, ask someone in that organization to invite you. See Switching organizations.

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The brand picker

The brand picker sits at the top of the sidebar. It shows All brands, or the name and logo of the brand you are working in. It only appears when your organization has at least one active brand, or when your account is restricted to a brand. Click it to open the list:

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Switch to a brand

Click All brands or a brand. The picker shows Switching brand…, then every list reloads for your choice. You stay on the same page.
  • Inside a brand, you see only that brand’s orders, shipments and print jobs.
  • Carriers, sender addresses, shipping rules and other setup that is not assigned to a brand are shared, so you see them in every brand.
If it fails, you see Couldn’t switch brand. If you see You do not have access to this brand., your account is not allowed to work in that brand.

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If your account is restricted to a brand

The picker shows your brand with a lock icon. You cannot open the list, choose All brands or manage brands. Ask a team member who can see the whole organization if you need access to more. See Invite team members.