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Settings is where you manage the organization itself — name and customs IDs, who is on the team, brands, the subscription, API tokens, and webhooks. Printers are not here; they have their own item in the sidebar. This walkthrough uses the client. Field-level reference lives under Settings.

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Open Settings

Settings is not a top-level sidebar item. Open the organization switcher at the bottom of the sidebar (the current org name), then click Manage. That goes to /settings → Organization. Invite members jumps straight to Team.
Organization switcher for Nordlys Living with Manage, Invite members, Switch organization, and Pro plan usageOrganization switcher for Nordlys Living with Manage, Invite members, Switch organization, and Pro plan usage

Open the organization switcher, then Manage — or Invite members to skip to Team

The same menu lists every organization you belong to under Switch organization. The footer shows the current plan (here Pro) and shipment usage for the period. The small Manage next to the plan also opens Settings. See Switching organizations. If the organization has brands, the switcher also shows Brands, All brands, and Manage brands. Those entries appear only after you create at least one brand.

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Settings tabs

The page title is Settings. Tabs, in order: Shipping rules and printers are not Settings tabs. Rules are Shipping Rules in the sidebar; printers are Printers.

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Organization

Organization Settings is the first tab. Change Organization Name (shown in the switcher and on dashboards) and an optional Description.
Organization Settings with Nordlys Living and optional VOEC, EORI, SPRN, and IOSS fieldsOrganization Settings with Nordlys Living and optional VOEC, EORI, SPRN, and IOSS fields

Organization Settings — name, description, and customs identifiers

Optional customs identifiers, used on documents and bookings when they apply:
  • VOEC
  • EORI
  • SPRN
  • IOSS
  • FDA
  • DUNS
Scroll further for Branding (logo, Primary color, Secondary color — plan-gated) and Data export. Branding tints packing slips and invoices. Export downloads company and user details, shipments, orders, and integration setup. Credentials are never included. Click Request export; Zippendo emails you when the archive is ready. More on this tab: Organization settings.

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Team

Open Team (or Invite members from the switcher). Three blocks sit on one page: Custom Roles, Invitations, then Team Members as you scroll.
Team tab with an empty Custom Roles table and Invite New MemberTeam tab with an empty Custom Roles table and Invite New Member

Team — Custom Roles at the top, then the invite row

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Custom roles

Custom Roles lets you name a role and pick read/write permissions (API tokens, orgs, users, carriers, addresses, shipping rules, and the rest of the grid).
1

Create Role

Click Create Role (or Create Your First Role when the table is empty).
2

Name and permissions

The dialog is Create Custom Role. Fill Role Name * (for example Shipping Manager). Description is optional. Toggle permissions, or use Select All.
3

Create Role

Click Create Role. The role appears in the table with Role Name, Permissions, and Members.
Create Custom Role dialog with Role Name, Description, and permission togglesCreate Custom Role dialog with Role Name, Description, and permission toggles

Create Custom Role — name the role and toggle read/write permissions

You can Edit or Delete a role later. Deleting unassigns it from its members.

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Invite someone

Under Invitations → Invite New Member:
1

Enter the email

Use Enter email address.
2

Optionally pick a role

Select role (optional) assigns a custom role when they accept. Leave it empty if they should join without one.
3

Invite

Click Invite. They get an email and show as pending until they accept.
If the organization has brands, Restrict the invitee to a brand appears on the invite. That lock is hard: they only see that brand’s data, cannot switch brand, and cannot manage brands. Leave No brand (organization-wide) for people who should see everything. You can Revoke Invitation on a pending invite.

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Team members

Team Members lists everyone with Name & Email, Role, and Status (Active, Pending, Pending Approval, Inactive). Your own row is marked You — you cannot restrict or remove yourself. To remove someone, use Remove Member. The Remove Team Member dialog asks you to confirm. That person loses access to this organization. Change a member’s role from the row. If brands exist, Restrict to brand is available on the member as well. Details: Team and invitations.

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Brands

A brand is a sub-account inside the same organization — separate orders, shipments, and document branding, one bill and one team. Brands are included on Pro (up to five) and Enterprise (unlimited). On lower plans the tab is visible but locked.
Brands tab empty state with Create your first brand and an Add brand header buttonBrands tab empty state with Create your first brand and an Add brand header button

Brands starts empty — Create your first brand or Add brand

1

Open Settings → Brands

Click Create your first brand, or Add brand in the header if you already have some.
2

Name it

The dialog is New brand. Enter Brand name. Slug is derived from the name; it must be unique in the organization and is what you use in API calls. Invoice details, logo, and colours come on the next screen.
3

Create brand

Click Create brand. Open the new row to fill Invoice details, Address, Customs identifiers, and Document branding.
New brand dialog with Brand name and Slug fieldsNew brand dialog with Brand name and Slug fields

New brand asks only for Brand name and Slug

On the brand detail page you can turn on Use the organization’s customs information so the brand inherits org-level VAT and customs IDs. Anything left blank on the brand uses the organization value. Archive keeps the slug and records (archived brands still count toward the plan limit). Delete is refused while anything is attached — archive instead. Brand-locked members cannot open this tab; they see that brands cannot be managed from their account. After you have brands, the organization switcher grows a Brands section. Carriers, addresses, shipping rules, tokens, and webhooks can each be assigned to one brand. See Brands and Carriers.

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Pricing Plans

Pricing Plans is the billing tab. Toggle Monthly / Yearly (yearly saves 20%). Cards are Free, Standard, Growth (marked Popular), Pro, and Enterprise.
Pricing Plans grid with Monthly selected and Pro marked Current PlanPricing Plans grid with Monthly selected and Pro marked Current Plan

Pricing Plans — Free through Pro, with the current plan marked

On your current plan the button is Manage Plan. Other paid cards offer Upgrade or Downgrade; Free shows Cancel & Downgrade when you are on a paid plan. Scroll the same tab for:
  • Current Usage — Shipments this period plus plan limits (team members, carriers, sales channels, shipping rules, addresses, API tokens, automations).
  • Overage Settings — Allow overage shipments. When on, extra dispatched shipments are billed per shipment. When off, shipping pauses at the plan limit. A payment card is required to enable overage.
  • Add-ons — extra carrier integrations, extra order channels, and Zippy AI assistant.
  • Manage billing — opens the Stripe customer portal for cards, invoices, tax details, and billing address. Stay in Zippendo for this walkthrough; do not follow that portal as a docs step.
There is no separate “label credits” balance in the client. Dispatch usage is the shipment count on this tab and in the org switcher. If the org was installed from Shopify, billing is managed in the Shopify admin instead. Enterprise orgs are billed offline. Reference: Pricing and billing.

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API tokens

API Settings lists tokens used to call the Zippendo API. The header action is Add API Token.
API Tokens empty state with Create Your First Token and Add API TokenAPI Tokens empty state with Create Your First Token and Add API Token

API Tokens is empty until you create one

1

Add API Token

Click Add API Token or Create Your First Token.
2

Name, expiry, permissions

Create API Token asks for Token Name *, optional Expires In (Days) (max 365), and Permissions *. Use Select All or pick read/write scopes.
3

Create Token

Click Create Token. The secret is shown once in API Token Created. Copy it. You will not see it again.
Create API Token dialog with Token Name, Expires In (Days), and permission togglesCreate API Token dialog with Token Name, Expires In (Days), and permission toggles

Create API Token — name, optional expiry, and permission toggles

Treat the token like a password. If it leaks, delete it here and create a new one. Send it as Authorization: Bearer YOUR_TOKEN. See REST API and API token authentication errors.
If brands exist, Restrict to brand appears on the token. Requests then only read and write that brand’s data. Leave No brand (organization-wide) for org-wide access. The table columns are Name, Token (masked), Scopes, Last Used, Created By, Expires, and Created.

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Webhooks and Import

Webhooks is Add Webhook plus a list of endpoints. Configure URL, events, and a signing secret there. Walkthrough: Webhooks and the webhooks quickstart. Import is for bringing a setup across from another platform. Use it when you are migrating; it is not required for a new organization. Addresses is the sender / pickup / return list. You need at least one sender address before you create a shipment. See Sender addresses.

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Printers are not in Settings

Label printers live under Printers in the main sidebar. The docs organization has Zebra ZD421 – Pakkebord.
Printers list with Zebra ZD421 – Pakkebord, Download Printer Client, and status cardsPrinters list with Zebra ZD421 – Pakkebord, Download Printer Client, and status cards

Printers is its own sidebar item — download the printer client from here

Cards show Total printers, Active printers, Online now, and Pending approval. Download Printer Client offers macOS (Apple Silicon / Intel) and Windows builds. How to print after you send: Labels and printing and Printers.

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Danger Zone

Scroll to the bottom of Organization. Danger Zone is Delete Organization.
Organization Settings scrolled to Branding colors, Data export with Request export, and Danger Zone with Delete Organization disabledOrganization Settings scrolled to Branding colors, Data export with Request export, and Danger Zone with Delete Organization disabled

Scroll past Branding and Data export — Danger Zone is last, and Delete Organization stays disabled

The button is always disabled in the client. The copy warns that deletion is permanent and tells you to Request export first. Contact support if you need an organization removed. There is no notification-preferences screen in Settings. Profile language and email live under your user account, not this page.

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Next steps