Connect Shopify

Connecting Shopify adds your Shopify store as an order channel. New orders come into Orders, you create and send shipments from them, and Zippendo can mark the order as fulfilled in Shopify, with the tracking number, once the shipment is sent. You always start in the Shopify App Store. Zippendo never asks you to type your Shopify store address.

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What connecting does

Once you have connected, Zippendo:

• Adds your webshop under Order channels, on the Connected tab.
• Gets new and changed orders from Shopify as soon as they happen. You do not set anything up in Shopify for this.
• Adds Zippendo Shipping to Shopify, so your shipping rules can show up as shipping prices at Shopify checkout. This needs Carrier-Calculated Shipping on your Shopify plan. See Live rates in Shopify checkout.
• Imports your existing orders if you asked for that when connecting.
• Switches on Fulfillment sync to Shopify: when you send a shipment in Zippendo, the Shopify order is marked as fulfilled with the tracking number. This does not send the shipment by itself.

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Before you start

• A Shopify store, and permission to install apps on it (the owner of the Shopify store, or a staff account allowed to approve app permissions).
• A Zippendo organization. If you install the app before you have an account, you can Create a Zippendo account or Sign in during the setup.
• A sender address, if you want to choose a default sender while connecting. You can skip this and set a Default sender address later.
• A connected carrier and shipping rules, if you want shipping prices at checkout, or want new shipments to be filled in from a rule.
• Carrier-Calculated Shipping on your Shopify plan, if you want Zippendo’s shipping prices at checkout. Shopify includes it on some plans only. Without it, your orders still come in: use shipping method mapping instead.

When you install the app, Shopify asks you to approve access. Zippendo uses it to:

• read your orders, so they come into Zippendo
• mark orders as fulfilled and add the tracking number
• show shipping prices and service points at checkout
• read product details for labels and customs: weight, customs codes, country of origin and barcode
• read the customer’s name and email for the label

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Connect your webshop

If the link from Shopify has expired or was already used, the page shows Installation unavailable. Install the app from Shopify again.

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After connecting

Your webshop appears on the Shopify card on the Connected tab of Order channels, with its name and its Shopify address (ending in myshopify.com). Click the webshop to open its settings. The page is titled Shopify channel. Shopify admin at the top opens your Shopify admin in a new tab. There are two tabs: Orders & checkout and Connection & integration. If you remove the app in Shopify without disconnecting it in Zippendo, the webshop’s row shows App uninstalled in Shopify.

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Orders & checkout

What Zippendo is used for

• Import orders from this webshop - on by default. Switch it off if another system, such as a warehouse system (WMS) or an ERP, handles the orders and Zippendo is only used for shipping prices at checkout. While it is off, the two sections below are hidden. Switching it back on asks you to confirm, because both systems could then create shipments for the same order.

Order import settings

• Automatic order sync - new Shopify orders come into Zippendo by themselves.
• Send shipments automatically - sends the shipment to the carrier as soon as a new order arrives. If sending fails, you can see the error on the shipment. Off by default.
• Re-import orders - fetches any unfulfilled orders that are missing in Zippendo.

Click Save changes after you change a switch. Fulfillment settings

• Fulfillment sync to Shopify - marks the Shopify order as fulfilled, with the tracking number, when you send its shipment in Zippendo. On by default. It does not send the shipment itself.

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Default sender, checkout prices and shipping method mapping

You do not link Shopify locations or products. The sender is your Zippendo sender address, the items come from the order, and the carrier comes from a shipping rule: picked by the customer at checkout, or matched from the shipping method name.

• Default sender address (under Default shipment settings) - the sender for orders where the customer did not pick a Zippendo shipping price at checkout. Zippendo creates a draft shipment with this address, and you choose the carrier and send it.
• Checkout shipping rates - tick the shipping rules to offer at Shopify checkout. If you tick none, every rule for the customer’s country is offered. Service points at checkout (1 to 20, default 6) is how many service points are shown in total, shared between the service point rules.
• In Shopify, go to Settings → Shipping and delivery and add Zippendo Shipping to your shipping zones. See Live rates in Shopify checkout.

Shipping method mapping is for Shopify stores without Carrier-Calculated Shipping. Click Add mapping, type the name of the Shopify shipping method (for example GLS Home Delivery) and pick a Shipping rule. For a service point rule, choose under Service point whether Zippendo picks the Nearest automatically or you Choose manually. Click Save changes. Full details: Shopify without carrier-calculated shipping. If your organization has brands, a Brands card on this tab lets you pick the Brand the webshop’s orders belong to.

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Connection & integration

• Connection details - Shop domain, Connected, Last updated, and Permissions (what you allowed Zippendo to do in Shopify).
• Webhook status - Check status shows whether Shopify is set up to send orders to Zippendo. If orders are not coming in, click Re-register webhooks.
• Carrier service - Check status shows whether Zippendo Shipping is set up in Shopify. If shipping prices are missing at checkout, click Register carrier service.

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How orders arrive

1. A customer places an order in your Shopify store.
2. Shopify tells Zippendo right away. If something is missed, Re-import orders fetches it.
3. The order appears in Orders under this order channel.
4. If the customer picked one of your Zippendo shipping prices at checkout, the shipment gets that shipping rule (and the service point they chose). If the shipping method name matches a mapping, that rule is used. Otherwise Zippendo creates a draft shipment with your Default sender address.
5. You create or send the shipment from Orders as usual.

Orders that are already fulfilled in Shopify come in as fulfilled, and Zippendo does not create a shipment for them, so nothing is shipped twice.

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What you see in Orders

Open Orders. Shopify orders show the order channel’s name in the Order channel column, next to Order ID, Customer, Status, Shipments and Created. Open an order. Order information shows the Order channel. Use Create shipment or Send order at the top of the page. See Orders. The statuses you will see are Pending, Processing, Partially fulfilled, Fulfilled, Cancelled and Error. See Order statuses.

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Disconnect and reconnect

On Connection & integration, scroll to Danger zone → Disconnect store: Remove the connection to this Shopify store. Orders stop being imported and Zippendo removes its webhooks from the store. Click Disconnect and confirm. The message Shopify store disconnected tells you it worked. To connect the same Shopify store to the same organization again, install Zippendo from the Shopify App Store again and finish the steps. The webshop comes back with its settings and orders. You cannot connect a Shopify store to a different Zippendo organization. A Shopify store stays linked to the first organization that connected it.

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Common errors

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Next steps

Field by field: Shopify settings · Get a shipping quote