You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule. DPD Switzerland sends from an address in Switzerland or Liechtenstein, and return shipments come back to one.
Before you start
- A DPD Switzerland customer account with access to DPD’s Label Print service. Write to [email protected] or ask your DPD account manager. DPD sends you a User ID, a password and your customer number.
- New access can take until the next day to work. On the first day, sending can fail even when every number is right.
- For Test mode, separate test credentials from DPD Switzerland. Your live credentials do not work in DPD’s test system.
Connect DPD Switzerland
1
Open All carriers
In the sidebar, click Carriers, then open the All carriers tab.
2
Find DPD Switzerland
On the DPD Switzerland card, click Connect.
3
Fill in the form
The Connect carrier window opens. Carrier name is already filled in with “DPD Switzerland”. Enter your User ID, Password and Customer number. Test mode is under Optional fields.
4
Connect the carrier
Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.
The DPD Switzerland card on All carriers
Connect carrier for DPD Switzerland - fill in User ID, Password and Customer number
Fields on the form
Connect does nothing until Carrier name, User ID, Password and Customer number have a value.
Test mode sends your shipments to DPD Switzerland’s test system. Test credentials only work with it on, and live credentials only with it off. Leave it off for real orders. See Test mode.
After you connect
The carrier appears on My carriers with a Connected badge. You choose the product on each shipment or in a shipping rule, not on this form. See Carrier products and services. A product that is not on your DPD contract is refused when you send, with DPD’s reason.
Products with a delivery notice need the receiver’s email address or phone number. DPD also needs the receiver’s email address for every delivery outside Switzerland and Liechtenstein. Labels are A6 PDF.
Services
Choose services on the shipment or in a shipping rule. A shipment can carry only one of these services. DPD CLASSIC LITE, DPD SMART and DPD SMART HOME take none.DPD SHOP service points
DPD SHOP (service point delivery) delivers to a service point. Choose the service point in the Service point section of the shipment before you send. Pick one in the receiver’s country. See Pick a service point and Service points.Customs
Shipments that leave Switzerland and Liechtenstein carry customs data from the order lines. Give every line a description, quantity, value, Country of origin and Tariff number before you send. To print a commercial or proforma invoice with the label, turn on Generate commercial invoice or Generate proforma invoice under Document generation on the shipping rule. See Customs and documents. Shipments to the United Kingdom and Norway also need:- Your EORI and VAT numbers. Add your EORI under Organization settings.
- The receiver’s EORI number, in Receiver’s EORI number when you add or edit the receiver on the shipment.
- For the United Kingdom, the receiver’s phone number.
Pickups and tracking
- You can schedule DPD Switzerland pickups under Pickups. Pick an address in Switzerland or Liechtenstein, a weekday after today, and 1 to 99 parcels. Pickup date starts on today, so change it. Special instructions (optional) are not passed to DPD. The shipment itself has no pickup window you can set. See Schedule a pickup.
- Zippendo cannot cancel or change a DPD Switzerland pickup, so schedule each pickup once. Scheduling it twice gets you two pickups. To cancel, contact DPD Switzerland with the Carrier reference.
- Zippendo fetches tracking updates from DPD Switzerland about once an hour. There is nothing to set up. Shipments sent with Test mode on get no tracking events. See Carrier tracking webhooks.
Change or remove the connection
To change it, open Carriers → My carriers and click Edit carrier on the card. The Edit carrier page has two sections:- General: Carrier name, and Brand if your organization has brands.
- Carrier settings: User ID, Password, Customer number and Test mode.
DPD SWITZERLAND), and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers. A carrier with booked pickups cannot be deleted.
Common problems
More help: Carrier authentication failures.