You do not pick a sender address on this form. Add your addresses under the organization menu → Manage → Addresses. You choose the sender address on each shipment or in a shipping rule. Every GLS Canada shipment goes from an address in Canada to an address in Canada.
Before you start
- A GLS Canada Parcel account and its billing account number (6 digits). Shipments are billed to this account.
- Your GLS Canada online shipping login: the username or email address and password you sign in with. If you have none, ask your GLS Canada contact for one.
- For Test mode, a test login from GLS Canada. Your live login does not work in the test system.
Connect GLS Canada
1
Open All carriers
In the sidebar, click Carriers, then open the All carriers tab.
2
Find GLS Canada
Find the GLS Canada card and click Connect.
3
Fill in the form
The Connect carrier window opens. Enter a Carrier name, your Username, Password and Billing account number. Test mode is the only field under Optional fields.
4
Connect the carrier
Click Connect. You see “Carrier connected”, and the carrier appears on the My carriers tab.
Fields on the form
Connect does nothing until Carrier name, Username, Password and Billing account number have a value. Zippendo saves your details without checking them with GLS Canada. A mistake shows up the first time you send a shipment.
Keep the password up to date
GLS Canada locks a login for a few minutes after repeated failed sign-ins, and every request Zippendo sends signs in. While it is locked, GLS Canada refuses even the correct password.- When you change your GLS Canada password, update Password on Edit carrier straight away.
- When GLS Canada refuses a password, enter the correct one on Edit carrier and click Save. Zippendo uses it at once. Until you save, Zippendo waits about an hour before it tries the refused password again, so that it does not lock your login.
After you connect
The carrier appears on My carriers with a Connected badge and a Beta badge. You choose the product on each shipment or in a shipping rule. See Carrier products and services.
A parcel takes at most 150 lb, and a shipment at most 99 parcels. Both products ship within Canada only.
Services
Both products list the same services. Choose them on the shipment or in a shipping rule.
Residential delivery and Residential delivery with signature cannot be combined, and neither can be combined with No signature required. Zippendo stops the shipment before it reaches GLS Canada. Your GLS Canada contract decides which services you can use.
Two optional fields are on both products: Package type (Box, or Envelope for documents) and Note for the driver, up to 255 characters.
Labels and tracking
- GLS Canada returns the shipment’s labels as one PDF. The shipment’s Documents tab keeps it. If the label did not come back when you sent, use Fetch label on the shipment.
- Every parcel of a shipment carries the shipment’s GLS Canada tracking number. Zippendo fetches tracking updates from GLS Canada about once an hour. There is nothing to set up. See Carrier tracking webhooks.
- GLS Canada is not available under Pickups. Arrange collection with GLS Canada directly.
- GLS Canada has no service point product.
Change or remove the connection
To change it, open Carriers → My carriers and click Edit carrier on the card. Carrier settings holds Username, Password, Billing account number and Test mode. Click Save. You see “Carrier updated”. To remove it, click Delete on the same page, type the carrier name in capital letters, and click Delete. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers.Common problems
More help: Carrier authentication failures.