Customs and documents

You enter customs details on each order line of a parcel: what it is, how many, its value, where it was made and its tariff number. The documents themselves appear in the Documents card on the shipment page after you send the shipment. Some come from the carrier together with the label; others Zippendo creates because your shipping rule asks for them. Walkthroughs: Create a shipment and Labels and printing.

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Delivery terms

On Create shipment, the Basic information card has Delivery terms. It is set to DAP unless you change it. Pick another Incoterm (EXW, FCA, CPT, CIP, DPU, DDP, FAS, FOB, CFR or CIF) if the shipment needs one. After the shipment is created, you can see the term under Shipment information on the shipment page, but not change it.

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Parcel fields when you create a shipment

On Create shipment, click Add parcel (or a parcel to edit it). The window is titled Add parcel or Edit parcel: Set the parcel’s weight, dimensions and order lines. The parcel Order lines: add at least one with Add order line. Until you do, the window says No order lines yet. Add an order line to get started., and creating the shipment fails with At least one order line is required. Each order line (Order line 1, Order line 2, …) has: Click Save to keep the parcel, or Cancel. When a shipment crosses a customs border, carriers expect a description, a quantity and a unit price above 0 on every line. If one is missing when you send, you see: The customs declaration is incomplete. Each item needs a description, a quantity, and a declared value greater than zero. If the product cannot carry customs at all, you see: This carrier product can’t carry a customs declaration. For shipments that cross a customs border, choose a product that supports customs. Pick another product in that case.

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Edit a parcel on an existing shipment

On the shipment’s Parcel details card, click Edit parcel (or the parcel row). This works while the shipment is Draft, Pending or Error. The window says Edit parcel, with the parcel number and a note that saving updates the whole shipment. It has the same fields, with slightly different labels: Click Save (Saving… while it works). You see Shipment updated or Couldn’t update shipment. On Parcel details, the tariff number shows under each line, for example “Tariff: 6912.00”.

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The Documents card

The shipment page is one page of cards, and the Documents card lists the documents. Before you send, it says No documents and Labels and documents appear here after you send the shipment. After you send, the list fills and Print all appears at the top of the card. Click a row to look at the document. The row menu has: The Type can be:

• Label
• Customs invoice
• Commercial invoice
• Proforma invoice
• Packing slip
• Certificate of origin
• CN22 customs declaration
• CN23 customs declaration
• Other

If you only see Label, no other document was made for this shipment.

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Look at a document

View opens a window titled with the document type, such as Label or CN22 customs declaration. Under the title you see the format, size and date, for example “PDF • A4 • 10 Sep 2026”. PDFs and pictures are shown right there. There is no rotate button here. Rotation is a printer setting. On an order’s Shipments tab, the ⋮ menu on each shipment card can Download each label and document.

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Print

Print and Print all send the files to Zippendo Printer. Labels go to a Label printer. Invoices, packing slips and customs declarations go to a Document printer. If the shipment has no printer set, a Print documents window opens first: Click Print. You see how many print jobs were created, for example “3 print jobs created”, or how many failed, for example “1 document failed to print”. To skip this window, set printers on the shipment (Shipment printer settings) or print automatically from a shipping rule (Auto-print labels and documents).

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Documents from a shipping rule

On a shipping rule (Shipping rules → Add shipping rule, or open a rule), click Configure on the Document generation card. The dialog has three switches: There is no switch for a CN22. Bring, DHL Express, DHL Parcel Benelux, FedEx, Matkahuolto, PostNL, PostNord, Posti, Royal Mail and UPS make the customs papers themselves and send them with the label. For those carriers the two invoice switches are hidden, and the rule shows a note instead, for example PostNord creates the customs declaration and commercial invoice itself and sends them with the label. Zippendo doesn’t create its own copies for this rule. DHL eCommerce Europe shows the same note and hides the same switches, but it sends fewer documents:

• DHL Parcel International: DHL sends the CN23 customs declaration.
• DHL Parcel Connect Light: DHL prints the CN22 on the label.
• DHL Parcel Connect to or from the United Kingdom: Zippendo makes the commercial invoice, sends it to DHL and adds it to the shipment’s Documents.
• Other DHL eCommerce Europe shipments that need a customs declaration get no document.

See Connect DHL eCommerce Europe. These documents are made after the shipment is sent, so they can take a moment to appear on Documents. Your VOEC, EORI, IOSS and other customs numbers are set once for the organization (Manage → Organization) or per brand (Customs identifiers). Zippendo adds them to every shipment you send. See Organization settings and Create a brand. They are not fields on the shipment.