Import from another platform

Import copies your setup from another shipping platform into your Zippendo organization. Today you can import from Webshipper. You review everything first, and nothing is created in Zippendo until you click Start import. To open it, click your organization name at the bottom of the sidebar, click Manage, then open the Setups tab. The import cards are below your setups. Walkthrough of Settings: Settings, team, and brands.

Choose where you are coming from

The Setups tab shows one card per platform you can import from:

Moving from another shipping platform? Pick where you’re coming from, and we’ll read your account and set it up again here. You review everything before anything is saved.

The Webshipper card says Bring your Webshipper carriers, shipping rules, addresses, order channels and webhooks across in one pass. and lists what can be imported: Addresses, Carriers, Shipping rules, Order channels, Webhooks and Team invitations. Click Import now. The import opens on its own page with three steps: Connect, Choose what to import and Import. To leave at any time, click the × in the top-right corner. You return to the Setups tab. If you see No import sources are available right now. Try again later., reload the page in a moment.

Step 1: Connect

Import form with the Webshipper account name, API token and Preview import — Connect - your Webshipper account name and API token

Connect your Webshipper account and we’ll show you exactly what will be imported. Nothing is saved yet. Your account name is the subdomain at *.webshipper.io (e.g. acme). Create a read API token in Webshipper under Settings → API keys.

Field	Required	What to enter
Webshipper account name	Yes	The first part of your Webshipper web address. If you sign in at acme.webshipper.io, enter `acme`.
API token	Yes	A read API token from Webshipper. Used only to read your account during the import. It is never stored.

Click Preview import. Zippendo reads your Webshipper account and shows what it found.

Message	What to do
Enter your account name / Enter your API token	Fill in the empty field.
The account name or API token for the system you’re moving from is wrong. Check them and try again.	Check the account name and create a new API token in Webshipper.
We couldn’t connect to the system you’re moving from. Try again.	Webshipper did not answer. Try again in a few minutes.

Step 2: Choose what to import

Check what we’ll import, enter your carrier credentials so your carriers work straight away, and confirm the products and prices the AI suggests.

Import review with checkboxes for addresses, carriers, shipping rules, order channels, webhooks and team invitations, followed by carrier credential fields — Choose what to import - the groups to import and carrier credentials

Each group has a checkbox and shows how many items were found. All groups are ticked. Untick a group you would rather set up yourself.

Group	What is imported
Addresses	Your sender and return addresses.
Carriers	Your carrier connections.
Shipping rules	Your shipping rules, with product and prices.
Order channels	Your Shopify, WooCommerce and manual channels.
Webhooks	Your webhooks.
Team invitations	Invitations for the people in your Webshipper account who are not in this organization yet.

Carrier credentials

When Carriers is ticked, Carrier credentials shows a box for each carrier that needs login details, with the same fields you fill in when you connect that carrier yourself (see Carrier credentials). Fields marked * are required. Fill them in so the carrier works as soon as the import is done. If you leave them empty, the carrier may be skipped with The carrier credentials were missing or wrong, so the carrier was not connected, and you can connect it yourself afterwards. When Order channels is ticked and a channel needs keys (usually WooCommerce), Order channel login details shows the fields to fill in. Shopify channels are reconnected after the import, see Step 3 below.

Shipping rules

While Zippendo matches your Webshipper rates to Zippendo products, you see Matching products and translating pricing…. Then each shipping rule gets a box:

Part	What it does
AI-suggested	Zippendo suggested the product for this rule. Check it.
Product	The carrier product the rule uses. Pick another from the list if the suggestion is wrong. A suggestion shows how sure Zippendo is, for example 92% match.
Services	Tick the services the rule should add, such as an SMS notice.
Use the AI-converted prices (please check them)	Tick to bring your Webshipper prices across. Each price line is shown, for example Weight 0–5 kg: 49 DKK or Flat rate: 39 DKK. Check them before you start the import.

Items that cannot be imported

List of items that can't be imported automatically, with a Request this carrier button — Skipped items, with Request this carrier for a carrier Zippendo does not support yet

At the bottom, for example 3 items can’t be imported automatically. Click it to see each item and the reason:

Reason	What it means
One-off address from an order (type “order_address”), not a saved address	The address belonged to one shipment, not to your saved addresses.
Address has no company name or contact	Add the address yourself under Addresses.
Carrier “Airmee” is not available in Zippendo	Zippendo does not support this carrier yet. Click Request this carrier.
Carrier “Airmee” is not turned on in Zippendo right now	The carrier is not available right now.
The carrier credentials were missing or wrong, so the carrier was not connected	Connect the carrier yourself after the import.
Shipping rate has no carrier / Shipping rate has no product code	The Webshipper rate is incomplete. Create the rule yourself.
Its carrier was not imported / Its carrier was not connected	The rule’s carrier was skipped, so the rule was skipped too.
No sender address to add the shipping rule to	Import or add a sender address, then create the rule.
Zippendo does not support the channel type “magento”. Only Shopify, WooCommerce and manual channels can be imported.	Zippendo cannot import this kind of channel.
Webhook has no URL / Zippendo has no event that matches “return/created” / None of its events match a Zippendo event	The webhook cannot be moved. Create it yourself if you need it.
Team member has no email / Already a member of this organization / An invitation was already sent	No invitation is sent for this person.

Request a missing carrier

Next to a carrier Zippendo does not support yet, click Request this carrier. Request a missing carrier and our team will build it. You provide test carrier credentials.

Request carrier window with Carrier name, Carrier website, Documentation URL, Sign-in method, and Send request — Request a carrier from the skipped list

The window opens with what Zippendo could fill in: We filled in what we could. Check the details and add your test carrier credentials. Check Carrier name and Carrier website, choose the Sign-in method and enter the test credentials, for example an API key. Click Send request. Every field is explained on Request a carrier integration.

Start the import

Click Start import. The button can be clicked once product matching is done. Back returns to Connect and clears what was found.

Message	What to do
A migration is already in progress for this organization.	Wait for the running import to finish.
Couldn’t start the import	Try again in a moment.

Step 3: Import

This runs in the background. You can leave this page and come back to it. While it runs, you see Importing your setup… You can safely leave this page. When it is done, you see Import complete and how many items were created: Addresses, Carriers, Shipping rules, Order channels, Channel mappings, Webhooks and Team invitations. If something is left for you to do, Finish setting up lists it:

Item	What to do
Reconnect Nordic Home (your channel’s name)	Shopify: Reconnect Shopify under Order channels. WooCommerce: Enter your WooCommerce store URL, Consumer key and Consumer secret. Manual: No action needed. The manual channel is ready to use
Set pricing on imported shipping rules	Some imported shipping rules have no prices, because the old prices couldn’t be converted or were not confirmed. Set your prices under Shipping rules.
Update webhook signing secrets	For example 2 webhooks were imported turned off, with new signing secrets. Update your endpoints to check the new secrets, then turn the webhooks on in Settings → Webhooks.
Review 3 items we couldn’t import	Some carriers, channels, webhooks or settings have no match in Zippendo. Check the list of skipped items and set them up yourself where needed.

If there is nothing left, you see Nothing left to do. You’re all set. Click Go to settings to open Settings → Organization, or Import another account to start again. If you see The import failed, click Try again to go back to Connect.

Overview

Shipments

Orders & channels

Carriers

Connect a carrier

Connect an integration

Printing

Automation

Account

Search & dashboard

API & events

Import from another platform

Choose where you are coming from

Step 1: Connect