Shipping quote returns no rates

Likely causes and what to do

Likely cause	What to do
No shipping rule covers the customer’s country	Open the rule under Shipping rules and add the country under Receiving countries
The cart is outside the rule’s Hard limits	If the cart or order is outside these limits, this rule is skipped and the conditions below are not checked. Check Minimum weight (kg), Maximum weight (kg), Minimum order value and Maximum order value
None of the rule’s Shipping conditions match the cart	A rule with conditions only shows when at least one condition matches, for example a weight between 0 and 5 kg. Add a condition that covers the cart, or a Flat rate condition
Your products have no weight	Zippendo calculates the cart’s weight from each product’s weight. Products without a weight in your webshop count as 0 kg, so weight conditions that start above 0 kg never match. Add weights to your products
The rule is not selected for the checkout (Shopify)	Under the Shopify order channel, Checkout shipping rates lists which rules are shown at checkout. If you selected some, only those are used. If you selected none, all rules for the destination country are used
The rule belongs to another brand	A webshop only shows the rules of its own brand and rules for the whole organization
The order channel is disabled	A disabled Shopify or WooCommerce order channel returns no rates
The WooCommerce plugin’s checkout token is wrong	The plugin needs a valid checkout token from the WooCommerce order channel. If it was deleted or replaced, create a new one and paste it into the plugin. See WooCommerce checkout plugin

At checkout, price conditions are compared with the cart price before discounts, because Shopify and WooCommerce do not send the discounted total.

Check a rule against a cart

Open a rule under Shipping rules and click Test. In Condition tester, enter a Weight (kg), an Order value and a Quantity to see whether the rule is skipped and which price applies. This checks your rule, not a live checkout. See Shipping rule fields.

After you change a shipping rule, give the checkout about a minute before you test again.

For developers

The shipping quote API answers from the same shipping rules. If it returns an empty list, check the destination country, the weight of each line (weight × quantity) and the order value against the rules as described above. Request format and examples: Get a shipping quote and Shipping quotes quickstart.

Start here

Integrations & API

Automation & pickups

Shipping quote returns no rates

What you see

Likely causes and what to do

Check a rule against a cart

For developers

​What you see

​Likely causes and what to do

​Check a rule against a cart

​For developers

What you see

Likely causes and what to do

Check a rule against a cart

For developers