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You can create a shipment from Shipments → Create shipment, or from an order (open the order in Orders and click Create shipment). This page walks through the full Create shipment form.
You need at least one connected carrier and one sender address first. See Adding and managing carriers and Sender addresses.

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Steps to create a shipment

1

Basic information

Enter a Reference *, for example your order number. It is required. Leave Type * on Outbound for a normal shipment (choose Inbound for a return shipment). Pick your Sender address to fill in the sender for you. Delivery terms is set to DAP. Change it only if the shipment needs another Incoterm.
2

Carrier settings

Choose the Carrier * and the Product *, such as home delivery or delivery to a service point. The products depend on the carrier. Under Services, tick any services you want, such as an SMS notice. Some products also ask for Extra details for the carrier.
3

Service point (if shown)

When the product delivers to a service point, a Service point card appears. Zippendo finds the service points near the receiver’s address and picks the closest one. Click Change service point to pick another. See Find a service point.
4

Printer settings (optional)

Choose a Label printer and a Document printer if you want the label and documents printed automatically when the shipment is sent.
5

Parties

Add the Receiver: name, street, postal code, city, two-letter country code and, if you like, email and phone. The Sender is filled from your sender address. See Sender, receiver, and other parties.
6

Parcels

Click Add parcel and enter the weight, dimensions and at least one order line. Add a parcel for every box. The carrier uses these for the price and the label. For shipments that cross a customs border, also fill in the description, value, country of origin and tariff number of each line. See Customs and documents.
When everything is filled in, click Create shipment. You see Shipment created, and the shipment is saved with the status Pending. The shipment is not with the carrier yet. Open it and click Send shipment to get the label. See Send a shipment.
From an order, the Create shipment window is shorter. The receiver and the items come from the order. You pick the Sender address, the Carrier and the Product, or use the order’s shipping rule. See Order detail and Create shipment.

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After you create it

  • The new shipment appears in Shipments with the status Pending.
  • After you send it, open the Documents card on the shipment page to view, download or print the Label and other documents. See Documents and labels.
  • If sending goes wrong, see Shipment statuses for what Error and the other statuses mean.
If Create shipment does not work, the form tells you what is missing, for example Reference is required, Carrier is required, Product is required, A receiver is required. Add a receiver under Parties. or At least one parcel is required. Fields marked with a star are required.