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Each time Zippendo sends a label or a document to a printer, it creates a print job. Print jobs are created when you click Print or Print all in the Documents card on a shipment page, and when a shipment is sent with automatic printing turned on.

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Where to see print jobs

Click Printers in the sidebar, click a printer, and open its Jobs tab. Each printer has its own list. Click a job to see its details, including the error message if it failed.

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Job statuses

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What you can do

  • Retry a Failed job after you fix the cause, for example after you turn the printer on or load new labels. You confirm by typing RETRY. The printer must be Active.
  • Delete a Pending job to stop it from printing, or a Failed job to clear it. Deleting a job does not change the shipment or its label.
If Zippendo Printer was closed for a while, every waiting job prints as soon as you open it again. Delete the jobs you no longer need first.

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If a job fails

Open the job and read Error message. Then check that:
  • the printer is turned on, connected to the computer and has labels or paper,
  • Zippendo Printer is open on that computer and says Connected,
  • the printer is Active on Printers.
More help: Printer offline or not printing. Every column and message on the Jobs tab: Printer jobs.