ParcellockersandpickuppointsinEurope:acountry-by-countryguideforwebshops

Parcel lockers and pickup points let your customers collect an order from a locker or a shop near them instead of waiting at home, and in most European countries at least one carrier runs a network of them. Which network you can offer depends on the country you ship to and the carrier contracts you hold: InPost Paczkomat lockers in Poland, GLS ParcelShops and lockers across Central Europe, Budbee and Instabox lockers in the Nordics, PostNL locations in the Netherlands, Royal Mail Local Collect in the UK and many more. This guide lists, country by country, the locker and service point networks you can offer at checkout through Zippendo, what each one takes, and how your customers choose a point in Shopify and WooCommerce.

Why offer parcel lockers and pickup points at checkout?

Because a parcel that waits in a locker or a shop does not need anyone at home, so fewer deliveries fail and fewer parcels go back to you. Your customer collects it when it suits them, often on the way to or from work, and some networks, such as InPost's Paczkomat lockers, are open around the clock in most places. Customers who choose a point themselves also know exactly where the parcel will be, so fewer of them write to ask where their order is.

Choice matters as well. Some customers always want the door, others never want to be home for a courier, and many have a favourite network. Offering both home delivery and a pickup option, with prices you set for each, lets every customer pick the delivery they trust. Your carrier prices each product on your contract separately, so ask for both when you negotiate.

How do customers pick a service point at checkout?

They see the service points nearest to their address as shipping options and pick one, and the order arrives in Zippendo with that point on it, ready to send. Each of your shipping rules that delivers to a service point shows up at checkout with the price you set on it, and Zippendo finds the nearest points from your own carrier connection.

• Shopify: with Shopify live checkout rates, each nearby service point appears as its own shipping option. You choose how many service points to show in total, from 1 to 20.
• Shopify Plus: the Zippendo service point picker shows each service point shipping method once, with the nearest point already chosen, its address and opening hours. Your customer can change it from a list, or from a map if you add your own Google Maps key.
• Shopify without carrier-calculated shipping: your customers choose home delivery or a service point in the cart, find a point near them and pick it, and you keep your own Shopify shipping methods.
• WooCommerce: the Zippendo plugin for WooCommerce adds the service point selector to both the classic and the block-based checkout.

When an order arrives without a chosen point, Zippendo can pick the one nearest to the receiver's address, and you can change it on the shipment before you send. The service points guide in our docs covers every option.

Which locker and pickup point networks can you offer, country by country?

The lists below show the networks that a Zippendo carrier integration delivers to, as each integration offers them. You need your own agreement with the carrier, and the products on your contract decide which of them you can use.

Poland

• InPost Paczkomat lockers and service points: InPost Locker delivers to a Paczkomat locker the receiver chooses, and InPost Locker or Service Point adds InPost's partner shops, both up to 25 kg and one parcel per shipment.
• InPost Cooled Locker: a fridge compartment in an InPost locker in Poland, for groceries and other chilled goods, which you place in the compartment yourself.
• DPD Pickup: DPD Polska delivers one parcel to a DPD Pickup parcel shop or locker in Poland.
• GLS parcel shops and lockers: GLS Poland delivers to GLS parcel shops in Poland, Austria, Belgium, Germany and Denmark, and to GLS parcel lockers in Poland.
• DHL service points: DHL Parcel Connect ServicePoint from DHL eCommerce Europe delivers to a DHL service point, parcel locker or post office in Poland and the other countries it serves.

Czech Republic, Slovakia, Hungary, Romania, Croatia and Slovenia

• GLS ParcelShops and lockers: the GLS networks in these six countries deliver to GLS ParcelShops and parcel lockers in their own country and in up to 19 other European countries, up to 20 kg to a point abroad.
• AlzaBox: GLS Czech Republic also delivers to AlzaBox lockers, next to GLS's own Parcel Boxes, up to 20 kg.
• GLS Paketomat: GLS Croatia delivers to GLS Paketomat lockers in Croatia, up to 40 kg within the country.
• DPD Pickup in Hungary: DPD Hungary delivers one parcel, up to 20 kg, to a DPD Pickup service point or locker in Hungary.
• InPost: InPost lockers and service points reach receivers in Hungary, the Czech Republic and Slovakia, depending on your InPost contract.

Germany and Austria

• GLS ParcelShops and lockers: GLS Germany and GLS Austria deliver to GLS ParcelShops at home and abroad, and to GLS parcel lockers in their own country.
• DHL service points: DHL Parcel Connect ServicePoint delivers to DHL service points, parcel lockers and post offices. DHL Packstations in Germany hand parcels only to receivers registered with DHL, so they are not in the checkout list.
• UPS Access Points: UPS Access Point Economy delivers to UPS Access Points within Europe.
• InPost: InPost lockers and service points in Austria, from a sender address in one of InPost's countries.

Netherlands, Belgium and Luxembourg

• PostNL locations: PostNL delivers to the PostNL location your customer chooses in the Netherlands or Belgium.
• DHL ServicePoints and lockers: DHL Parcel Benelux delivers to DHL ServicePoints and parcel lockers in the Netherlands and Belgium, up to 20 kg.
• DPD Pickup: DPD Belgium delivers to DPD Pickup service points in Belgium and Luxembourg, up to 20 kg.
• GLS ParcelShops and lockers: GLS Netherlands delivers to GLS ParcelShops in the Netherlands, and GLS Belgium to ParcelShops and Belgian GLS lockers.
• Budbee lockers: Budbee delivers to Budbee lockers in the Netherlands and Belgium as well as the Nordics.
• InPost: InPost lockers and service points in the Netherlands, Belgium and Luxembourg.

France, Spain, Portugal and Italy

• InPost lockers and service points: InPost ships from and to France, Spain, Portugal and Italy, to its lockers and partner shops.
• GLS ParcelShops and lockers: GLS France delivers to ParcelShops in France and abroad, and to GLS lockers in France.
• DHL service points: DHL Parcel Connect ServicePoint reaches DHL service points in all four countries.

Denmark, Sweden, Norway and Finland

• PostNord service points: PostNord MyPack Collect delivers to the service point your customer chose, with To Parcel Locker as a delivery option.
• Bring pickup points and lockers: Bring delivers to pickup points and Pakkeboks lockers in Norway, and to Bring parcel lockers in Norway, Sweden and Denmark.
• Budbee and Instabox lockers: Budbee lockers in Sweden, Norway, Denmark and Finland, and Instabox lockers in the same four countries, both from 0.1 to 20 kg.
• Danish parcel shops: GLS Denmark ShopDelivery to GLS ParcelShops, DAO daoSHOP to DAO parcel shops up to 25 kg, and Danske Fragtmænd Pakkeshop up to 15 kg.
• Norway: Helthjem delivers to Helthjem service points and parcel lockers, and to PostNord service points that are part of Helthjem's network.
• Finland: Posti Postal Parcel delivers to Posti parcel lockers and service points, and Matkahuolto Lähellä-paketti to Matkahuolto parcel points and lockers, up to 30 kg.

Estonia, Latvia and Lithuania

• DPD Pickup: DPD Latvia delivers to DPD Pickup points and lockers in Latvia and 16 other EU countries, and DPD Lithuania within Lithuania, both up to 20 kg.
• Posti: Posti Postal Parcel delivers to Posti parcel lockers and service points in Estonia, Latvia and Lithuania, from Finland or Åland.
• Matkahuolto: Ulkomaan Lähellä-paketti takes parcels from Finland to a parcel point or locker abroad.

Switzerland and Liechtenstein

• DPD SHOP: DPD Switzerland delivers to DPD service points in Switzerland, Liechtenstein and 13 other European countries, and only offers points inside the receiver's customs area.

United Kingdom and Ireland

• Royal Mail Local Collect: Royal Mail delivers every tracked domestic service to the Post Office, Customer Service Point, parcel shop or locker your customer picks.
• InPost lockers: InPost lockers and service points in the United Kingdom, plus receivers in Ireland, Jersey and Guernsey.
• DHL and UPS: DHL Parcel Connect ServicePoint delivers to the United Kingdom, and UPS Access Point versions of UPS Standard and UPS Worldwide Saver deliver to an Access Point.

Worldwide

• DHL Express Service Points: DHL Express Worldwide and Worldwide (EU) come as Service Point products, so international express parcels can go to a DHL Service Point.
• UPS Access Points: UPS Worldwide Express and Worldwide Saver also come in Access Point versions.
• FedEx Hold at Location: FedEx holds a parcel at a FedEx location you choose on the shipment, rather than at checkout.

What should you check before offering lockers and pickup points?

Check four things with each carrier: weight and size, parcels per shipment, the receiver's contact details, and the countries your contract covers.

• Weight and size: lockers have fixed compartments, so the limits are lower than for home delivery. Many products stop at 20 kg, InPost lockers take up to 25 kg, and parcels to a GLS point in another country take at most 20 kg.
• One parcel per shipment: most locker and service point products take a single parcel. Split larger orders into several shipments, or send them to the door with a shipping rule based on weight.
• Phone number and email: the carrier tells your customer by SMS or email when the parcel is ready, so most point products need both. InPost needs a phone number and an email address for both you and the receiver.
• Countries on your contract: a carrier may run points in a country your contract does not cover, and cross-border point delivery can carry different limits. A route outside your contract is refused when you send.
• Credentials for point search: a few carriers need an extra key for their point search, such as a DPD Pickup API key for DPD Polska, a DHL Developer Portal API key for DHL eCommerce Europe, or a Royal Mail API Portal app with Local Collect enabled.

How do returns work through lockers and service points?

Most carriers that run lockers and service points also take returns there, so your customer can hand the parcel back where they collected it. In Zippendo, you create the return from the original shipment, and your customer gets a label, a QR code or a code to write on the parcel.

• InPost Return: your customer drops the parcel at an InPost locker or service point, with a printed label or a short drop-off code typed at the locker.
• Budbee and Instabox: locker returns, with an optional labelless service so your customer prints nothing. Budbee can also collect a return from your customer's door.
• PostNord Return: your customer drops the parcel at a service point, with a QR code sent by email or SMS, a label printed at the service point, or a code written on the parcel.
• GLS ShopReturn: a return label your customer takes to a GLS ParcelShop. With GLS Germany, Austria, Belgium, France and Ireland, a Shop Returns QR code can replace the label in most countries.
• DPD Return: in Latvia and Lithuania, your customer drops the parcel at any DPD Pickup point, and DPD Switzerland offers a label-free return with a QR code.
• Posti, Matkahuolto and Helthjem: label-free returns with a code, handed in at a parcel locker or service point.

Offer lockers and pickup points at your checkout

Connect the carriers you already have agreements with, create a shipping rule for each locker or service point product, and your customers can pick their point at checkout today. See all integrations for every carrier and webshop you can connect, or pricing to get started free.