Do I need my own UPS account?

Yes. Zippendo uses your own UPS account and your own rates. We don't resell freight, so the shipping invoice keeps coming from UPS.

Can my customers choose a UPS Access Point at checkout?

Yes. When a shipping rule uses UPS Access Point Economy or an Access Point version of a service, Shopify live checkout rates and the Zippendo WooCommerce plugin show nearby Access Points, and the order arrives with the one the customer chose.

Which countries can I ship to with UPS?

UPS Standard covers Europe plus the US, Canada and Mexico, UPS Express 12:00 and Access Point Economy stay within Europe, and the Worldwide services ship worldwide. The Next Day Air, 2nd Day Air, 3 Day Select and Ground services are US domestic.

How do UPS returns work in Zippendo?

Services that support returns have a return variant. Zippendo creates a UPS return label you can print, or UPS emails the label to your customer instead.

Does the UPS integration work with Shopify and WooCommerce?

Yes. Orders from Shopify, WooCommerce or your own system via the API come into Zippendo, and your shipping rules book them with UPS and print the label automatically.

UPS integration for Shopify and WooCommerce

Q: Does UPS create the customs documents?

Yes. For international shipments, UPS generates the customs documents and the commercial invoice from the order data Zippendo sends.

About UPS

UPS is one of the world's largest parcel carriers. In Europe, UPS Standard is its road service between European countries and to the US, Canada and Mexico, while the Worldwide Express and Worldwide Saver services take parcels to customers around the world. UPS also runs a network of UPS Access Points, local shops and lockers where customers collect their parcels instead of waiting at home.

Why ship with UPS through Zippendo?

Zippendo is a shipping platform for webshops. You connect your own UPS account once, and from then on your orders become UPS shipments without anyone retyping addresses in UPS's own tools. You keep your UPS rates, and UPS keeps invoicing you directly.

Let customers pick a UPS Access Point at checkout

UPS Access Point Economy and the Access Point versions of services like UPS Standard and UPS Worldwide Saver deliver to the Access Point your customer chooses. Your Shopify checkout can show live shipping rates from your own shipping rules, including nearby Access Points, and the Zippendo checkout plugin adds the same pickup point selector to WooCommerce. The order arrives with the chosen Access Point, and Zippendo books delivery to it.

Labels that book and print themselves

With shipping rules you decide once which UPS service an order should use, for example UPS Standard within Europe and UPS Worldwide Saver for orders further away. When an order matches, Zippendo books it with UPS and sends the label to your warehouse printer as PNG or ZPL for thermal printers. You can bill the shipment to your own UPS account, the receiver's or a third party's.

Customs documents from UPS

For international shipments, UPS generates the customs documents and the commercial invoice from the order data Zippendo sends, so nobody fills in paperwork by hand.

Returns and tracking

Services that support returns have a return variant. Zippendo can print a UPS return label, or have UPS email the return label straight to your customer so they don't need a printer. Every shipment gets its UPS tracking number, and Zippendo keeps the status updated as the parcel moves.

Supported UPS products and services

UPS Standard: road delivery within Europe and to the US, Canada and Mexico
UPS Express 12:00: express delivery within Europe by 12:00
UPS Access Point Economy: delivery to a UPS Access Point within Europe
UPS Worldwide Express and UPS Worldwide Express Plus: international express worldwide
UPS Worldwide Saver: international express worldwide
UPS Worldwide Expedited: international delivery worldwide for less urgent shipments
UPS Worldwide Economy DDU and UPS Worldwide Economy DDP: international economy delivery, with duties paid by the receiver (DDU) or by you (DDP)
UPS Worldwide Express Freight and UPS Worldwide Express Freight Midday: international express for pallets
UPS Next Day Air, UPS Next Day Air Early, UPS Next Day Air Saver, UPS 2nd Day Air, UPS 2nd Day Air A.M., UPS 3 Day Select and UPS Ground: US domestic services
Access Point variants: UPS Standard, UPS Worldwide Express, UPS Worldwide Saver, UPS Ground, UPS 2nd Day Air, UPS 3 Day Select and UPS Next Day Air Saver can also deliver to a chosen Access Point
Return labels: printed, or emailed to the customer, for the services that support returns
Add-on services: Saturday Delivery, signature required and adult signature required
Shipment options: residential address, billing to your account, the receiver's or a third party's, and label format PNG (4x6) or ZPL

How do I connect UPS to my webshop?

Connect your shop to Zippendo first, then add your UPS account. Zippendo has ready-made integrations for Shopify and WooCommerce, and any other system can send orders through the API. Once both are connected, your shipping rules decide which orders go with UPS, and you can ship with UPS alongside carriers like GLS, DHL Express and FedEx from the same platform. See all integrations for the full list.

You need a UPS shipper account number and an app on the UPS Developer Portal with a client ID and client secret. The UPS setup guide in our docs walks through every field and how to test in UPS's test environment before you go live.