About Slack
Slack is a messaging app for teams, organised in channels. Besides people talking, channels can receive messages from other systems. The simplest way in is an Incoming Webhook: a URL tied to one channel that posts whatever message is sent to it. Zippendo uses that, so the only thing Zippendo can do in your workspace is post to the channel you picked.
Why connect Slack to Zippendo?
Zippendo is a shipping platform for webshops. Orders come in from your shop, your shipping rules book them with your own carrier agreements, and labels print in the warehouse. Most of that should happen without anyone watching. Slack is where you hear about the parts that need a person, and where the team sees the day's activity without opening another tab.
Know the moment a booking fails
Select `shipment.error` and Zippendo posts to the channel when a carrier rejects a booking, with the order number and reference so someone can find it straight away. Typos in addresses and missing phone numbers get fixed before the truck leaves, not after the customer emails.
A running feed for the warehouse
`order.created`, `shipment.created` and `shipment.dispatched` give the packing team a live view of what is coming in and what has gone out. Send these to a busy channel of their own, and keep failures somewhere quieter where they stand out.
Cancellations the right people see
`order.cancelled` and `shipment.cancelled` tell the warehouse to stop packing an order and tell customer service that a parcel will not be sent. One message in the right channel saves a lot of walking between desks.
One channel per team or warehouse
You can add as many Slack connections as you need, each with its own webhook and its own events. For more control, use Automations: add conditions such as carrier or destination, then post with the Send Slack Notification action, or write your own text with Send Slack Message and `{{field}}` placeholders.
What you can do with Slack and Zippendo
- shipment.created: a new shipment was created
- shipment.dispatched: a shipment was booked with the carrier and is on its way
- shipment.cancelled: a shipment was cancelled
- shipment.error: the carrier rejected a booking
- order.created: a new order came in from your shop
- order.cancelled: an order was cancelled
- Formatted messages: a header naming the event, plus order number, reference, tracking number, customer and status when the event carries them
- Send Slack Notification: an Automation action that posts through a connected Slack channel, for any Automation trigger, including tracking updates
- Send Slack Message: an Automation action that posts your own message template to a webhook URL
- Test events and delivery log: send a test message from Zippendo and see each delivery and Slack's response
How do I connect Slack?
Connect your shop to Zippendo first. There are ready-made integrations for Shopify and WooCommerce, and any other system can send orders through the API. Add the carriers you ship with, such as GLS, PostNord or DAO, so orders turn into shipments. If you want to do more with an event than post a message, Zapier and Make take the same events into full workflows. See all integrations.
In Slack, add an Incoming Webhook for the channel and copy its URL. In Zippendo, open Apps & integrations, choose Slack, paste the webhook URL and pick the events. Click Send test event to check that the message lands. The Slack setup guide in our docs walks through it.
Slack integration FAQ
Start automating with Slack
Paste an incoming webhook URL, pick your events and send a test. Your team gets its first shipping alert today.
