> ## Documentation Index > Fetch the complete documentation index at: https://www.zippendo.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Orders > Find an order from your webshop, check the customer and items, and create and send a shipment for it. **Orders** lists the orders that came in from your order channels: Shopify, WooCommerce or your own system. You find an order, check the customer, address and items, then create one or more shipments and send them to the carrier. Click **Orders** in the sidebar. The page is titled **Orders**, with the description **Manage and fulfill your customer orders**. ![Orders table with order numbers, customers, statuses, order channel and shipment counts](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/01-list-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=8f906a69d020c5e2689aee189b6d4a48) The orders list: order number, customer, status, order channel, number of shipments and created date The table is called **All orders** and has these columns: * **Order ID** - the order number from your webshop * **Customer** - the customer's name * **Status** - see [Order statuses](https://www.zippendo.com/docs/orders/order-statuses.md) * **Order channel** - the order channel the order came from. The color of the tag shows the type: Shopify, WooCommerce, manual or custom. * **Shipments** - how many shipments the order already has * **Created** - when the order was created If your organization has brands and you are looking at the whole organization, a **Brand** column is added. You don't see it when your organization has no brands, or when you have switched to one brand (every row then belongs to that brand). Click a row to open the order. The newest orders are at the top. Use the page controls under the table to see more orders. > [!NOTE] > > There are no checkboxes and no bulk actions in this list. You work on one order at a time: open it, or use the **⋯** menu on its row. ## Search and filters Above the table you find a **Search** box, a **Status** list and a **Filter** button. The list updates as soon as you type or pick a status. **Filter** lets you narrow the list by almost anything else (country, customer, order channel, total amount, dates and more), combine several filters, and save the result as a view your team can open again. That has its own walkthrough: [Filters and saved views](https://www.zippendo.com/docs/tutorials/filters-and-saved-views.md). ![Orders list with the Search box, the Status list and the Filter button above the table](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/02-filters-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=42a328f8a9a1e3cc320d0f4ace8419bd) Search, Status and the Filter button above the orders table * **Search** - type an order number, a customer name or a customer email. * **Status** - **All**, or one of **Pending**, **Processing**, **Partially fulfilled**, **Fulfilled**, **Cancelled** and **Error**. * **Filter** - everything else, combined the way you need. If your organization has brands and you are looking at the whole organization, a **Brand** list is added (**All brands**, **No brand** or one brand). A number on the **Filter** button shows how many filters are active. **Clear all filters** appears as soon as something is applied. ### Search Type part of a name, for example a customer's first name, and the list keeps only the matching orders. ![Orders list narrowed by a search to one Processing order with one shipment](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/03-search-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=6ac001fc53f4fc964a7ec6c1bd8d4591) A search that leaves one matching order ### Status Pick **Pending** in the **Status** list to see only the orders that are waiting. Many teams start the day with this list. ![Orders list showing only Pending orders](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/04-status-pending-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=a4b1bb5fdcf4ecd403ecaf3717fc2e0f) Status set to Pending ### Order channel To see the orders from one webshop only, click **Filter**, choose **Order channel** and tick the webshop. A small tag appears above the table and the list shows only that webshop's orders. Untick it again, or click the × on the tag, to see every order channel. ![Orders list with an Order channel filter tag above the table](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/06-channel-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=28980bc6742d80d47dffa1519e901b02) Orders from one order channel only You can also click a webshop under **Channel orders** in the sidebar. The page description then reads **Showing orders from** and the order channel name, with **View all orders** to go back. The **Order channel** column shows the order channel on every row as well. To connect another webshop, see [Connect order channels](https://www.zippendo.com/docs/tutorials/connect-order-channels.md) and [Connect Shopify](https://www.zippendo.com/docs/tutorials/connect-shopify.md). ## Empty list If a search or filter leaves nothing, the table says **No orders match these filters** and offers **Clear filters**. Your orders are still there. The filter only hides them. ![Empty orders table with No orders match these filters and a Clear filters button](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/05-empty-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=bf676f2160c0ab73b3995b6a5e21b03e) No orders match the search, with Clear filters If the list is empty and no filter is active, it says **No orders found** and **Orders from your order channels appear here. Connect an order channel to get your first orders.**. Connect an order channel and wait for the first orders to come in. See [Order channels](https://www.zippendo.com/docs/order-channels/overview.md) and [Order sync delays](https://www.zippendo.com/docs/knowledge-base/order-sync-delays.md). ## Row actions The **⋯** menu on a row has **View**, **Create shipment** (only when the order is not **Fulfilled** or **Cancelled**) and **Delete**. ![Row menu on an order showing View and Delete](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/07-row-actions-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=6d58405a30d8b63cb75cd241f721d83f) The row menu on a fulfilled order: View and Delete, without Create shipment **Create shipment** opens the order with the **Create shipment** window already open. **Delete** asks you to type the order number to confirm. Deleting an order cannot be undone. ## The order page Click a row, or **View**. The page title is **Order / \{order number}**, with **Created on** and the order date underneath. Everything is on one page: * **Items** and **Shipments** on the left * **Shipping rule**, **Order information**, **Customer information** and **Shipping address** on the right ![Order page with Items, Shipments, Shipping rule and Order information, and a Send order button](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/08-detail-overview-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=98bac84b4cfb7782a37b79c8678bdd10) An order with its items, its shipment, the shipping rule and the order information. The button at the top is Send order because the order already has a shipment ### The button at the top * The order has no shipments yet, and it is not **Fulfilled** or **Cancelled**: **Create shipment**. * The order has at least one shipment: **Send order**. It sends every shipment on the order that is still **Pending** or **Error**. If none of them can be sent, the button is grayed out and shows **No shipments ready to send**. ### Items **Items** lists every product on the order with its name, SKU and price, and three counts: **Sold** (how many the customer bought), **Packed** (how many are already in a shipment) and **Remaining** (how many still need to go out). Click **Edit** to change the items, as long as the order is not **Fulfilled** or **Cancelled**. Saving replaces the whole list, and the order needs at least one item. Field by field: [Edit order lines](https://www.zippendo.com/docs/how-to/edit-order-lines.md). ### Shipping rule The **Shipping rule** card shows the rule on the order. A rule fills in the carrier, product, services and sender address for new shipments. Click **Configure** to pick a rule, or choose **No shipping rule (manual)**. If the order has no rule, the card says **No rule on order**, and you pick the carrier yourself when you create the shipment. When the order has no rule and no shipments yet, a **Configure shipping rules** box can appear with a link, **Go to shipping rules**. See [Shipping rules](https://www.zippendo.com/docs/tutorials/shipping-rules.md) and [Apply a shipping rule](https://www.zippendo.com/docs/how-to/apply-a-shipping-rule.md). ### Order and customer information **Order information** shows: * **Order number** * **Status** * **Order channel** * **External ID** (when the webshop sent one) * **Total amount** **Customer information** shows the **Customer name** and **Email**. Click the email address to write to the customer. **Shipping address** shows the name, company, street, postal code, city, country and phone number. Click **Edit** (or **Add** if the order has no address) to change it. Shipments that have not been sent yet follow the new address. Shipments that were already sent stay as they are. ![Pending order with a Create shipment button and a box suggesting shipping rules](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/09-create-shipment-button-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=036fe09e0cbe42cdd391f1e7c25192a8) A pending order with no shipments: Create shipment at the top and the Configure shipping rules box ### Open orders and fulfilled orders | | Open (**Pending**, **Processing**, **Partially fulfilled**, **Error**) | **Fulfilled** or **Cancelled** | | - | - | - | | Button at the top | **Create shipment** or **Send order** | **Send order** if the order has shipments (grayed out when none can be sent) | | **Shipping rule** card | Shown, so you can still pick a rule | Hidden | | **Items** | **Edit** | No **Edit** | | **Shipping address** | **Edit** or **Add** | No **Edit** | | **Add shipment** | Shown | Hidden | ![Fulfilled order with customer information and shipping address](https://mintcdn.com/zippendo/NmGoAmr-ghWoB64-/images/tutorials/orders/13-fulfilled-light.png?fit=max\&auto=format\&n=NmGoAmr-ghWoB64-\&q=85\&s=d64c3e45fe151fb02dad3ed01d79a5ed) A fulfilled order: the Fulfilled status, the customer and address, and items without Edit **Error** on an order means Zippendo could not create a shipment for it automatically when it came in. Open the order, check the address and items, and create the shipment yourself. Orders that were already fulfilled in your webshop arrive as **Fulfilled** or **Partially fulfilled**, and Zippendo does not create a shipment for them, so nothing is shipped twice. Details: [Order statuses](https://www.zippendo.com/docs/orders/order-statuses.md). ## Where orders come from Every order belongs to an order channel. The **Order channel** column in the list and the **Order channel** row on the order show the same thing. Orders only appear after you connect an order channel. A shipment you create yourself under **Shipments** does not create an order. To check that a webshop is sending orders, click it under **Channel orders** in the sidebar. If it is missing, connect it under **Order channels**. ## Shipments on the order The **Shipments** section on the order page shows each shipment as a card with: * the shipment reference, its status, and **Outbound** or **Inbound** * the number of parcels and items, for example "1 parcel · 2 items", and what is in them * the tracking number, once the shipment has been sent * **Details**, which opens the shipment * **Send**, when the shipment is **Pending** or **Error** ![Shipments section with an outbound shipment card, a tracking number and the Add shipment button](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/10-shipments-tab-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=abc645fa28193527b74c706f2de8a6ea) An order with a sent shipment: Add shipment and the shipment card Once a shipment has labels or other documents, the **⋯** button on the card lets you download them. The same menu has **Create return shipment** when the shipment is **Sent** and **Outbound**, and the order's shipping rule has a **Return shipping rule** with **Create return automatically when the shipment is sent** switched off. When the order has no shipments yet, the section says **No shipments yet** and **Create a shipment to fulfill this order**, with a **Create shipment** button. ![Empty shipments section with No shipments yet and a Create shipment button](https://mintcdn.com/zippendo/kLWA1hHZ3J0ZvlPS/images/tutorials/orders/11-shipments-empty-light.png?fit=max\&auto=format\&n=kLWA1hHZ3J0ZvlPS\&q=85\&s=8aea5e630f749be2b621a7ad224afdd8) An order with no shipments yet ## Create a shipment from an order **1. Open an order without shipments** Click **Create shipment** at the top of the order, in the empty **Shipments** section, or in the row menu in the list. **2. Check the summary** The **Create shipment** window says **Create a shipment for order** and the order number. It shows how many items the order has, and **Ship to:** with the receiver's name, city and country. **3. Choose how to ship** If the order has a shipping rule, the window uses it: **Carrier, product, services and sender address come from the order's shipping rule.** To choose yourself, click **Configure carrier manually instead** and pick a **Sender address**, a **Carrier** and a **Product**. Without a rule, you must fill in all three. If the product delivers to a service point, you also pick the service point before you can create the shipment. **4. Click Create shipment** The new shipment appears under **Shipments**, and the button at the top of the order changes to **Send order**. ![Create shipment window with Sender address, Carrier and Product fields](https://mintcdn.com/zippendo/NmGoAmr-ghWoB64-/images/tutorials/orders/12-create-modal-light.png?fit=max\&auto=format\&n=NmGoAmr-ghWoB64-\&q=85\&s=8e82ca72ff42c2cba00b368ed6fbc04b) The Create shipment window: number of items, the receiver, and Sender address, Carrier and Product You need a connected carrier and a sender address. If one is missing, the window says **No sender addresses yet. Add one on the Addresses tab in Settings.** or **No carriers connected yet**. The shipment is created but not sent yet. Click **Send** on its card, or **Send order** at the top, to send it to the carrier and get the label. This page only covers creating a shipment from an order. The full shipment form (parcels, sender and receiver, return shipments, service points) is in [Create a shipment](https://www.zippendo.com/docs/tutorials/create-a-shipment.md). Field reference: [Creating a shipment](https://www.zippendo.com/docs/shipments/creating-a-shipment.md). ## More than one shipment on one order One order can have several shipments. * **Add shipment** in the **Shipments** section (while the order is not **Fulfilled** or **Cancelled**) opens the **Create shipment** window again. Use it for a second box, a later delivery or a different product. * When an order has two or more shipments that are still **Draft**, **Pending** or **Error**, each parcel on those cards gets a **Move** button. Pick **Move to** and the other shipment's reference to move the parcel there. * To split one shipment into two, open it with **Details** and click **Split shipment** on a parcel. This works while the shipment is **Draft** or **Pending**, and only on a parcel with more than one item line or a quantity above 1. A shipment that has been sent cannot be split. Walk through splitting in [Split shipment](https://www.zippendo.com/docs/shipments/split-shipment.md) and [Split and move parcels](https://www.zippendo.com/docs/how-to/split-and-move-parcels.md). After a split, send each shipment that is still **Pending**. > [!TIP] > > **Partially fulfilled** means some items have been sent and some have not. Create or send a shipment for the rest. Do not create a new shipment for the part that already left. ## When a shipment fails If the carrier does not accept a shipment: * The shipment's status becomes **Error**. **Send** stays on the card, so you can try again after you fix the address or the carrier settings. * If a shipment cannot be shown, its card says **Couldn't load the shipment**. * **Send order** at the top tries every shipment on the order that can be sent. A message tells you how it went, for example **2 shipments sent**, **1 sent, 1 failed**, or **1 sent, 1 failed, 1 not attempted. Send those again.** Click **Details** on the card to open the shipment. A **Shipment failed to send** message there tells you what went wrong, and **Request logs** shows what the carrier answered. Status meanings: [Shipment statuses](https://www.zippendo.com/docs/shipments/shipment-statuses.md). If no label appears: [Labels not generating](https://www.zippendo.com/docs/knowledge-base/labels-not-generating.md). ## What to open next > **[Create a shipment](https://www.zippendo.com/docs/tutorials/create-a-shipment.md)** > > The full shipment form: parcels, return shipments and service points. > **[Connect order channels](https://www.zippendo.com/docs/tutorials/connect-order-channels.md)** > > WooCommerce, your own system, and more than one webshop. > **[Shipping rules](https://www.zippendo.com/docs/tutorials/shipping-rules.md)** > > Let the order's rule fill in the carrier and product. > **[Connect Shopify](https://www.zippendo.com/docs/tutorials/connect-shopify.md)** > > Get your Shopify orders into this list. Field by field: [Edit order lines](https://www.zippendo.com/docs/how-to/edit-order-lines.md) · [Apply a shipping rule](https://www.zippendo.com/docs/how-to/apply-a-shipping-rule.md) · [Send a shipment](https://www.zippendo.com/docs/how-to/send-a-shipment.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.