> ## Documentation Index
> Fetch the complete documentation index at: https://www.zippendo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Order channel settings

> Open Order Channels to manage Connected stores, Available integrations, brand assignment, and leftover Disconnected channels.

**Order Channels** is the shared list for every store you connect. This page is the list, the sidebar, leftover **Disconnected channels**, and the **Brand** field that appears on every channel type. Per-platform connect and settings are:

* [Connect WooCommerce](/docs/how-to/connect-woocommerce)
* [Shopify settings](/docs/how-to/shopify-settings)
* [Custom channel API](/docs/how-to/custom-channel-api)

Walkthrough: [Connect order channels](/docs/tutorials/connect-order-channels). Shopify install: [Connect Shopify](/docs/tutorials/connect-shopify). Checkout rates: [Checkout](/docs/tutorials/checkout).

## Where it lives

Sidebar **Order Channels** → `/{org}/dashboard/order-channels`. Page title **Order Channels**. Subtitle: **Connect your e-commerce platforms to import orders automatically**.

Tabs are URL state (`?tab=`):

| Tab                        | `?tab=`                  | What it lists                                                                           |
| -------------------------- | ------------------------ | --------------------------------------------------------------------------------------- |
| **Connected stores**       | `connected-stores`       | Live Shopify, WooCommerce, and custom channels, then leftover **Disconnected channels** |
| **Available integrations** | `available-integrations` | Catalog cards to connect a new store                                                    |

A bookmark with `?tab=integrations` is rewritten to **Available integrations**.

Loading on **Connected stores** shows three card skeletons. Channel detail loading: **Loading…**. Missing channel: **Channel not found** / **The order channel you're looking for doesn't exist or you don't have access.**

## Connected stores

Click a live card to open `/{org}/dashboard/order-channels/{id}`. Aria on each card: **Open \{name}**.

<Frame caption="Connected stores — Shopify, WooCommerce, and custom cards with Active or Disabled">
  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/order-channel-settings/01-connected-stores-light.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=ffbfd29f0fa1c0f50a3661a29cea6330" alt="Order Channels Connected stores with store cards, Active or Disabled badges, and Channel orders in the sidebar" className="block dark:hidden" width="2880" height="1800" data-path="images/how-to/order-channel-settings/01-connected-stores-light.png" />

  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/order-channel-settings/01-connected-stores-dark.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=83366834bc0db467c6175bdb67d7e183" alt="Order Channels Connected stores with store cards, Active or Disabled badges, and Channel orders in the sidebar" className="hidden dark:block" width="2880" height="1800" data-path="images/how-to/order-channel-settings/01-connected-stores-dark.png" />
</Frame>

### Empty

When nothing is connected and there are no leftovers:

| Copy        | Text                                                                                                   |
| ----------- | ------------------------------------------------------------------------------------------------------ |
| Title       | **No stores connected**                                                                                |
| Description | **Connect a sales channel to import orders automatically, or browse integrations to compare options.** |
| Primary     | **Connect Shopify** — same modal as [Shopify settings](/docs/how-to/shopify-settings)                       |
| Secondary   | **Browse available integrations** — switches to **Available integrations**                             |

### Shared card fields

Every live card shows a name, **Active** or **Disabled**, and **Connected \{date}**. The rest depends on type:

| Type        | Subtitle                                                       | Extra rows                                                     | Extra badge                                                                                          |
| ----------- | -------------------------------------------------------------- | -------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| Shopify     | Shop domain                                                    | **Status:** **Active** / **Disabled**, **Updated \{date}**     | **Uninstalled in app** when the Shopify app was removed. Card is not clickable without a channel id. |
| WooCommerce | Store hostname, or **WooCommerce Store** if the URL is missing | **Updated \{date}**, **Synced \{date}** when a sync has run    | —                                                                                                    |
| Custom      | **Custom integration**                                         | **Last order received \{date}**, or **No orders received yet** | —                                                                                                    |

WooCommerce and custom cards also show a [brand](/docs/how-to/create-a-brand) badge when the channel is assigned. Shopify cards do not show a badge on this list (brand is on the Shopify settings screen).

There is no enable switch on the list. **Active** / **Disabled** is a badge. How you change it is per type: custom **Channel enabled**, WooCommerce **Status** (display) plus **Disconnect**, Shopify disconnect — see the platform pages.

### Filters

On **Connected stores** only. The sliders control sits next to the tabs (tooltip **Click to filter results**). Same **Filters** popover as other lists ([Search and filters](/docs/how-to/search-and-filters)): title **Filters**, footer **Add filters**. **Available integrations** has no filter.

**Brand** fields appear only when the organization has brands and you are in the house view (not inside a brand session):

| Option         | Meaning                         |
| -------------- | ------------------------------- |
| **All brands** | Every channel                   |
| **No brand**   | Organization-wide channels      |
| A brand name   | Channels assigned to that brand |

Inside a brand session the control is a scope toggle: **All records**, **Only this brand**, **Organization-wide only**. Shopify installation cards are **not** narrowed by this filter (they come from a separate endpoint). WooCommerce, custom, and leftover rows are.

## Available integrations

Catalog of what Zippendo can connect. Feature bullets are on the card; the button opens that platform’s modal.

<Frame caption="Available integrations — Shopify, WooCommerce, and Custom channel">
  <img src="https://mintcdn.com/zippendo/OJ9RTi9o5Q3_r39V/images/how-to/order-channel-settings/02-available-integrations-light.png?fit=max&auto=format&n=OJ9RTi9o5Q3_r39V&q=85&s=942081db2cc34f29c519a28b947780f5" alt="Order Channels Available integrations with Connect Shopify, Connect WooCommerce, and Create channel cards" className="block dark:hidden" width="2880" height="1800" data-path="images/how-to/order-channel-settings/02-available-integrations-light.png" />

  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/order-channel-settings/02-available-integrations-dark.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=9410820466b391a63161ec6c5e588dc4" alt="Order Channels Available integrations with Connect Shopify, Connect WooCommerce, and Create channel cards" className="hidden dark:block" width="2880" height="1800" data-path="images/how-to/order-channel-settings/02-available-integrations-dark.png" />
</Frame>

| Card               | Description                                   | Features                                                                                                               | Button                  |
| ------------------ | --------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------- | ----------------------- |
| **Shopify**        | **Import orders from your Shopify store**     | **REST API integration**, **Webhook support**, **Custom order mapping**                                                | **Connect Shopify**     |
| **WooCommerce**    | **Import orders from your WooCommerce store** | **REST API integration**, **Webhook support**, **Custom order mapping**                                                | **Connect WooCommerce** |
| **Custom channel** | **Connect your own webshop or ERP system**    | **Signed webhook order ingestion**, **Full REST API with official SDKs**, **Automatic shipment creation and dispatch** | **Create channel**      |

Do not fill those modals here — [Shopify settings](/docs/how-to/shopify-settings), [Connect WooCommerce](/docs/how-to/connect-woocommerce), [Custom channel API](/docs/how-to/custom-channel-api).

## Channel orders in the sidebar

Above the main nav, group label **Channel orders**. Hidden when the sidebar is collapsed to icons. The group is visible on the Connected stores frame above.

| State          | What you see                                                                                      |
| -------------- | ------------------------------------------------------------------------------------------------- |
| Loading        | Three small skeletons                                                                             |
| No channels    | **Add channel** (tooltip **Connect a store to import orders**) → **Available integrations**       |
| Channels exist | One row per channel. Click opens **Orders** with `?channel=\{id\}`. Disabled channels are dimmed. |

This list includes leftover disconnected rows. Removing them is **Disconnected channels** below.

## Brand on the channel

On Shopify, WooCommerce, and custom settings the shared picker is:

| Field     | Helper                                             | Saves                                      |
| --------- | -------------------------------------------------- | ------------------------------------------ |
| **Brand** | **Orders from this channel belong to this brand.** | Immediately (not part of **Save changes**) |

Options: **No brand (organization-wide)** plus each brand name. The picker (and on Shopify the wrapping **Brands** card) is hidden until the organization has brands. Create one first: [Create a brand](/docs/how-to/create-a-brand). Switching which brand you are working in is [Switch organization and brand](/docs/how-to/switch-organization-and-brand).

## Disconnected channels

Leftover Order Channel rows that no longer map to a live Shopify installation or WooCommerce connection. Custom channels are never in this list.

Heading **Disconnected channels**. Description: **Left over from a removed store, these only show in your sidebar. Remove them to clean up.**

Dashed card: channel name, optional brand badge, subtitle **No active integration**, badge **Disconnected**. Not clickable — there is no settings screen.

**Remove** opens modal `remove-orphaned-channel-\{id\}`:

|         |                                                                                              |
| ------- | -------------------------------------------------------------------------------------------- |
| Title   | **Remove channel?**                                                                          |
| Body    | **This permanently removes \{name} and any orders imported under it. This can't be undone.** |
| Confirm | **Remove channel**                                                                           |
| Cancel  | **Cancel**                                                                                   |

Toasts: **Channel removed** / **Failed to remove channel**. API: `ORDER_CHANNEL_NOT_FOUND` — **Order channel not found.**

<Note>
  The documentation org does not keep a leftover channel (it would appear on every **Connected stores** screenshot). The copy above is the live UI.
</Note>

## Shared toasts

These fire from the generic channel API (create, update, delete, sync). Platform connect/disconnect toasts live on the platform pages.

| Success                                | Failure                            |
| -------------------------------------- | ---------------------------------- |
| **Order channel created successfully** | **Failed to create order channel** |
| **Order channel updated successfully** | **Failed to update order channel** |
| **Order channel deleted successfully** | **Failed to delete order channel** |
| **Order sync started successfully**    | **Failed to start order sync**     |
| **Channel removed**                    | **Failed to remove channel**       |
| —                                      | **No organization selected**       |

`ORDER_CHANNEL_CONFIG_INVALID`: **The order channel configuration is invalid.** `ORDER_CHANNEL_TYPE_UNSUPPORTED`: **This operation is not supported for this channel type.**

## Related

* [Connect WooCommerce](/docs/how-to/connect-woocommerce)
* [Shopify settings](/docs/how-to/shopify-settings)
* [Custom channel API](/docs/how-to/custom-channel-api)
* [Create a brand](/docs/how-to/create-a-brand)
* [Search and filters](/docs/how-to/search-and-filters)
* [Connect order channels](/docs/tutorials/connect-order-channels)
* [Connect Shopify](/docs/tutorials/connect-shopify)
* [Order channels](/docs/order-channels/overview)