> ## Documentation Index
> Fetch the complete documentation index at: https://www.zippendo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Droppoint vs service point

> Where Zippendo says Drop Point, Service Point, droppoint, pickup, shop, or Parcel shop — and which screen uses which name.

Zippendo uses **more than one name** for the same kind of place: a carrier location the parcel goes to instead of the door. The words are not interchangeable in the UI. This page maps **which label appears where**. How to pick one: [Pick a service point](/docs/how-to/pick-a-service-point).

<Info>
  There is no screen titled “Droppoint vs service point”. The names show up on create shipment, shipment detail, order create, shipping-rule apply, Shopify settings, and in errors.
</Info>

## Quick map

| You see                                             | What it means                                                                                                                     | Where                                                                                |
| --------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------ |
| **Drop Point**                                      | Card title on standalone **Create Shipment** when the product delivers to a location                                              | Left column, after **Carrier Settings**                                              |
| **Service Point \***                                | Required field / picker label                                                                                                     | Same card; order **Create Shipment**; apply-rule modals                              |
| **Select Service Point** / **Change Service Point** | Opens the list + map                                                                                                              | [Pick a service point](/docs/how-to/pick-a-service-point)                                 |
| **Service Point** (no asterisk)                     | Row on shipment **Addresses**                                                                                                     | Detail **Overview**, after **Sender** and **Receiver**                               |
| **droppoints** (lowercase, in a sentence)           | Lookup copy and some errors                                                                                                       | Empty card, retry, send error                                                        |
| **Parcel shop**                                     | Shopify mapping column for a service-point rule                                                                                   | Order channel **Orders & checkout**                                                  |
| **pickup** / **Pickup**                             | Carrier collects **from you**, or a party type — not the shop                                                                     | **Pickup Details**, **Pickup** party, [Schedule a pickup](/docs/how-to/schedule-a-pickup) |
| **Shop** in a product name                          | Catalog product (for example **GLS ShopDelivery**, description **Delivery to a specific GLS Parcel/Shop chosen by the customer**) | **Product \*** dropdown                                                              |

<Frame caption="Create Shipment — the card is Drop Point; the required field is Service Point">
  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/drop-point-and-service-points/01-drop-point-card-light.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=e763605e336386b4aeca6a281f1d150b" alt="Drop Point card with Service Point selected, shop name, address, distance, and Change Service Point" className="block dark:hidden" width="2880" height="1800" data-path="images/how-to/drop-point-and-service-points/01-drop-point-card-light.png" />

  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/drop-point-and-service-points/01-drop-point-card-dark.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=37914b8cbd408f2de8d4ad8158a57fd2" alt="Drop Point card with Service Point selected, shop name, address, distance, and Change Service Point" className="hidden dark:block" width="2880" height="1800" data-path="images/how-to/drop-point-and-service-points/01-drop-point-card-dark.png" />
</Frame>

## Drop Point vs Service Point

The create form stores two things when you confirm a location:

* `servicePointId` — the id the API and **Addresses** row use
* `droppoint` inside **Carrier Settings → additional parameters** — name, address, coordinates for the label

The card is titled **Drop Point**. The control is **Service Point \***. Empty and error copy still says **droppoints** (for example **Please add a receiver address first to find nearby droppoints.** and **Failed to load droppoints**).

On shipment **Overview → Addresses**, the row title is always **Service Point**. The pencil edits that row while status is **Pending**, **Draft**, or **Error**. Modal title: **Select Service Point**.

<Frame caption="Shipment Addresses — the row is Service Point, not Drop Point">
  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/drop-point-and-service-points/02-addresses-service-point-light.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=5bfdeeaad250d84a0a006d5f927dada5" alt="Addresses section with Sender, Receiver, and Service Point name, address, and ID" className="block dark:hidden" width="2880" height="1800" data-path="images/how-to/drop-point-and-service-points/02-addresses-service-point-light.png" />

  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/drop-point-and-service-points/02-addresses-service-point-dark.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=6be0c5c2f8a5c692fa42662dbcc8ae25" alt="Addresses section with Sender, Receiver, and Service Point name, address, and ID" className="hidden dark:block" width="2880" height="1800" data-path="images/how-to/drop-point-and-service-points/02-addresses-service-point-dark.png" />
</Frame>

A **Service Point** party type exists on the shipment party enum. **Parties** on create does **not** offer a **Service Point** add button. You do not type the shop as a party — you pick it on **Drop Point** / **Service Point \***.

## Pickup vs shop vs droppoint

These are different jobs. Do not treat them as one word.

| Term                                                | Job                                                                                                                                                                                                                                                                                    | Not the same as                         |
| --------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------- |
| **Pickup Details**                                  | Carrier **collects the parcel from you**. Appears only when the **pickup** service is on.                                                                                                                                                                                              | A shop the *customer* visits            |
| **Pickup** party                                    | Optional party type in the schema. **Pickup Details** help: **Enter a different pickup address in the Parties section (add a "Pickup" party).** The **Parties** add buttons do **not** include **Pickup** (only **Sender**, **Receiver**, **Billing**, **Return**, **Freight Payer**). | **Service Point**                       |
| **Pickups** sidebar                                 | Book a carrier pickup visit — [Schedule a pickup](/docs/how-to/schedule-a-pickup)                                                                                                                                                                                                           | Drop Point card                         |
| Tracking **Awaiting Pickup** / **Ready for Pickup** | Carrier tracking statuses                                                                                                                                                                                                                                                              | Choosing a shop on create               |
| **GLS ShopDelivery** / **Mypack Collect**           | Outbound products with `isServicePoint` — they open **Drop Point**                                                                                                                                                                                                                     | Home delivery (**GLS PrivateDelivery**) |
| **GLS ShopReturn**                                  | Inbound return label; customer can drop off at **any** GLS ParcelShop. **Drop Point** does **not** appear                                                                                                                                                                              | Selecting a specific shop               |
| **ParcelShop** / **shop** in product copy           | Carrier catalog wording                                                                                                                                                                                                                                                                | The Zippendo field **Service Point \*** |

**Pickup Details** fields (**Pickup Date \***, **Time Window \***, instructions) are documented with send/create — not here.

## Shopify and checkout

On a Shopify channel (**Orders & checkout**):

| Label                                     | Copy                                                                                                                         |
| ----------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Checkout Shipping Rates** hint          | **Service point rules will show individual pickup locations as separate rates.**                                             |
| **Service Points per Checkout**           | **Total number of pickup point locations to show at checkout. These are divided evenly among service point shipping rules.** |
| **Shipping method mapping → Parcel shop** | Only when the mapped rule’s product is a service-point product. Options: **Nearest automatically**, **Choose manually**.     |

WooCommerce checkout token help: **The Zippendo for WooCommerce plugin shows live shipping rates and service points at your checkout.**

Checkout rates and mapping fields: [Shopify settings](/docs/how-to/shopify-settings). Journey: [Checkout](/docs/tutorials/checkout).

## Errors that mix the names

| Message                                                                                   | Code / place                              |
| ----------------------------------------------------------------------------------------- | ----------------------------------------- |
| **This carrier product delivers to a service point — select a droppoint before sending.** | `SHIPMENT_SERVICE_POINT_REQUIRED` on send |
| **Please add a receiver address first to find nearby droppoints.**                        | Drop Point card / apply-rule block        |
| **Failed to load droppoints**                                                             | Card fallback if the error has no code    |
| **Failed to load service points**                                                         | Picker                                    |
| **No droppoints found near the receiver address.**                                        | Card                                      |
| **No service points found**                                                               | Picker                                    |
| **No service point selected**                                                             | Card / apply-rule block                   |

[Send a shipment](/docs/how-to/send-a-shipment) for when send is blocked.

<Check>
  When you need to **choose** a location, follow [Pick a service point](/docs/how-to/pick-a-service-point). Use this page only to match the label on the screen you are looking at.
</Check>