> ## Documentation Index
> Fetch the complete documentation index at: https://www.zippendo.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Export organization data

> Request a Settings → Organization data archive of shipments, orders, and setup. Credentials are never included.

**Data export** sits on **Settings → Organization**, below [Organization branding](/docs/how-to/branding) and above [Danger zone](/docs/how-to/danger-zone). Open Settings from the organization switcher → **Manage** (`/{slug}/dashboard/settings/organization`). Walkthrough: [Settings, team, and brands](/docs/tutorials/settings-team-brands).

This is the organization archive. Dashboard charts use a different download: [Export dashboard CSV](/docs/how-to/dashboard-csv-export).

## Where it lives

Page title **Settings**. Description: **Manage your organization, team, and preferences.** The **Organization** tab also has the profile, customs identifiers, branding, and **Danger Zone**.

There is no format picker, date range, or “include documents” checkbox. **Request export** always asks for documents as well as records.

## Data export

Card title **Data export**. Description: **Download everything your organisation has put into Zippendo: company and user details, shipments and orders including recipient information and tracking history, and your integration setup. Credentials are never included.**

<Frame caption="Data export — status line, Request export, and Download when an archive is ready">
  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/data-export/01-data-export-light.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=1761ac735868f37b40ab50ccf7401225" alt="Data export card with status copy and Request export" className="block dark:hidden" width="2880" height="1800" data-path="images/how-to/data-export/01-data-export-light.png" />

  <img src="https://mintcdn.com/zippendo/-jr41VsJfvHKJJ2U/images/how-to/data-export/01-data-export-dark.png?fit=max&auto=format&n=-jr41VsJfvHKJJ2U&q=85&s=5d42c45c01eba50f4194cba3074300e6" alt="Data export card with status copy and Request export" className="hidden dark:block" width="2880" height="1800" data-path="images/how-to/data-export/01-data-export-dark.png" />
</Frame>

| Control            | What it is                                                                                                                                                                |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Status line        | One of the states below. The list polls every few seconds while an export is still building.                                                                              |
| **Download**       | Shown only when the latest export is completed. Mints a short-lived link and starts the download. While the link is minted: **Preparing link…**.                          |
| **Request export** | Starts a new archive. Disabled with no organization, while the request is in flight, or while an export is already building. Label **Preparing…** in those pending cases. |

### Status copy

| State          | Copy                                                                                                                                |
| -------------- | ----------------------------------------------------------------------------------------------------------------------------------- |
| Loading        | **Checking for existing exports…**                                                                                                  |
| Never exported | **You haven't exported your data yet.**                                                                                             |
| Building       | **Preparing your export. This can take a few minutes for large accounts — we'll email you when it's ready.**                        |
| Ready          | **Export from \{date} · \{size}** (size as B / KB / MB / GB, or — if unknown)                                                       |
| Expiry         | **Available to download until \{date}.**                                                                                            |
| Truncated      | **Some documents were left out because the archive reached its size limit. See documents\_omitted.csv inside the archive.** (amber) |
| Failed         | **Your last export could not be prepared. Please try again.**                                                                       |
| Expired        | **Your last export has expired. Request a new one to download your data.**                                                          |

Dates use a long month name (for example 10 September 2026).

<Steps>
  <Step title="Open Organization">
    Organization switcher → **Manage** → **Organization**. Scroll to **Data export**.
  </Step>

  <Step title="Request export">
    Click **Request export**. The status switches to the building copy.
  </Step>

  <Step title="Wait for the email">
    Large accounts take a few minutes. When the archive is ready, download it here or from the email.
  </Step>

  <Step title="Download">
    Click **Download** before the expiry date. After that, request a new export.
  </Step>
</Steps>

### Toasts

| Action   | Success                                                               | Failure fallback                   |
| -------- | --------------------------------------------------------------------- | ---------------------------------- |
| Request  | **We're preparing your export. You'll get an email when it's ready.** | **Could not start the export**     |
| Download | (browser download)                                                    | **Could not prepare the download** |

API codes the card can surface:

| Code                      | Message                                                                 |
| ------------------------- | ----------------------------------------------------------------------- |
| `DATA_EXPORT_IN_PROGRESS` | **A data export is already being prepared for this organization.**      |
| `DATA_EXPORT_NOT_READY`   | **This data export is still being prepared. Please try again shortly.** |
| `DATA_EXPORT_EXPIRED`     | **This data export has expired. Please request a new one.**             |
| `DATA_EXPORT_FAILED`      | **The data export could not be prepared. Please try again.**            |
| `DATA_EXPORT_NOT_FOUND`   | **The data export was not found.**                                      |

## Before you delete the organization

**Delete Organization** on the same tab stays disabled. If you need the org removed, export first — the danger-zone copy is **Export your data first — you can still do so for a short period after deletion is scheduled.** See [Danger zone](/docs/how-to/danger-zone).

## Related

* [Organization settings](/docs/how-to/organization-settings) — name and customs IDs on the same tab.
* [Organization branding](/docs/how-to/branding)
* [Export dashboard CSV](/docs/how-to/dashboard-csv-export) — analytics CSV, not this archive.
* [Danger zone](/docs/how-to/danger-zone)
* [Organization](/docs/settings/organization)