> ## Documentation Index > Fetch the complete documentation index at: https://www.zippendo.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Connect GLS Canada > Connect GLS Canada under Carriers with the Username and Password of your GLS Canada online shipping login and your Billing account number, plus the optional Test mode. **GLS Canada** ships parcels between addresses in Canada: ground delivery across the country, and **GLS Express** next-business-day air delivery from Ontario and Quebec. It is a separate company from GLS in Europe, with its own form: for GLS in Europe see [Connect GLS Denmark](https://www.zippendo.com/docs/how-to/connect-gls.md), [Connect GLS (MyGLS)](https://www.zippendo.com/docs/how-to/connect-gls-mygls.md) and [Connect GLS Germany, Austria, Belgium, France or Ireland](https://www.zippendo.com/docs/how-to/connect-gls-shipit.md). The fields that every carrier shares are on [Carrier credentials](https://www.zippendo.com/docs/how-to/carrier-credentials.md). > [!NOTE] > > You do not pick a sender address on this form. Add your addresses under the organization menu → **Manage** → **Addresses**. You choose the sender address on each shipment or in a [shipping rule](https://www.zippendo.com/docs/how-to/shipping-rule-fields.md). Every GLS Canada shipment goes from an address in Canada to an address in Canada. ## Before you start * A GLS Canada Parcel account and its **billing account number** (6 digits). Shipments are billed to this account. * Your GLS Canada online shipping login: the username or email address and password you sign in with. If you have none, ask your GLS Canada contact for one. * For **Test mode**, a test login from GLS Canada. Your live login does not work in the test system. ## Connect GLS Canada **1. Open All carriers** In the sidebar, click **Carriers**, then open the **All carriers** tab. **2. Find GLS Canada** Find the **GLS Canada** card and click **Connect**. **3. Fill in the form** The **Connect carrier** window opens. Enter a **Carrier name**, your **Username**, **Password** and **Billing account number**. **Test mode** is the only field under **Optional fields**. **4. Connect the carrier** Click **Connect**. You see "Carrier connected", and the carrier appears on the **My carriers** tab. ## Fields on the form | Field | Required | What to enter | | - | - | - | | **Carrier name** | Yes | The name you see on **My carriers** and when you pick a carrier on a shipment. It starts as **GLS Canada**. | | **Brand** | No | Shown only if your organization has [brands](https://www.zippendo.com/docs/how-to/create-a-brand.md). The form says: "Only this brand can use this carrier." Leave it empty to let every brand use it. | | **Username** | Yes | The form says: "The email address or username you sign in to GLS Canada's online shipping with." | | **Password** | Yes | Your password, exactly as you type it when you sign in. The form says: "The password for that username." | | **Billing account number** | Yes | The form says: "Your GLS Canada Parcel billing account number, 6 digits. Shipments are billed to this account." | | **Test mode** | No | A checkbox, off by default. On: GLS Canada's test system. Off: GLS Canada's live service. The form says: "Use GLS Canada's test system. Requires a test login from GLS Canada. Leave off for real shipments." | **Connect** does nothing until **Carrier name**, **Username**, **Password** and **Billing account number** have a value. Zippendo saves your details without checking them with GLS Canada. A mistake shows up the first time you send a shipment. ### Keep the password up to date GLS Canada locks a login for a few minutes after repeated failed sign-ins, and every request Zippendo sends signs in. While it is locked, GLS Canada refuses even the correct password. * When you change your GLS Canada password, update **Password** on **Edit carrier** straight away. * When GLS Canada refuses a password, enter the correct one on **Edit carrier** and click **Save**. Zippendo uses it at once. Until you save, Zippendo waits about an hour before it tries the refused password again, so that it does not lock your login. ## After you connect The carrier appears on **My carriers** with a **Connected** badge and a **Beta** badge. You choose the product on each shipment or in a shipping rule. See [Carrier products and services](https://www.zippendo.com/docs/how-to/carrier-products-and-services.md). | Product | Use it for | | - | - | | **Parcel** | Ground delivery between addresses in Canada. | | **GLS Express** | Next-business-day air delivery across Canada, from a sender address in Ontario or Quebec. Every parcel needs its length, width and height. | A parcel takes at most 150 lb, and a shipment at most 99 parcels. Both products ship within Canada only. ### Services Both products list the same services. Choose them on the shipment or in a shipping rule. | Service | What it does | | - | - | | **Residential delivery** | Delivery to a home address. Without it, GLS Canada treats the address as a business. | | **Residential delivery with signature** | Delivery to a home address, signed for. | | **No signature required** | A business delivery GLS Canada may leave without a signature. | | **Declared value** | Coverage for the shipment's value. Enter the **Declared value (CAD)**, up to 5,000 CAD. | | **Hold for pickup at a GLS terminal** | The receiver collects the parcel at a GLS Canada terminal. | | **Weekend delivery** | Delivery on a weekend. | | **Non-conveyable parcel** | A parcel too large or irregular for GLS Canada's conveyors. | | **Trade show delivery** | Delivery to a trade show. | **Residential delivery** and **Residential delivery with signature** cannot be combined, and neither can be combined with **No signature required**. Zippendo stops the shipment before it reaches GLS Canada. Your GLS Canada contract decides which services you can use. Two optional fields are on both products: **Package type** (**Box**, or **Envelope** for documents) and **Note for the driver**, up to 255 characters. ### Labels and tracking * GLS Canada returns the shipment's labels as one PDF. The shipment's **Documents** tab keeps it. If the label did not come back when you sent, use **Fetch label** on the shipment. * Every parcel of a shipment carries the shipment's GLS Canada tracking number. Zippendo fetches tracking updates from GLS Canada about once an hour. There is nothing to set up. See [Carrier tracking webhooks](https://www.zippendo.com/docs/how-to/tracking-webhooks.md). * GLS Canada is not available under **Pickups**. Arrange collection with GLS Canada directly. * GLS Canada has no service point product. ## Change or remove the connection To change it, open **Carriers** → **My carriers** and click **Edit carrier** on the card. **Carrier settings** holds **Username**, **Password**, **Billing account number** and **Test mode**. Click **Save**. You see "Carrier updated". To remove it, click **Delete** on the same page, type the carrier name in capital letters, and click **Delete**. Shipping rules that use this carrier are deleted with it. Shipments you already sent keep their labels and tracking numbers. ## Common problems | What you see | What to do | | - | - | | "Couldn't connect the carrier. Try again." | Check that every required field has a value, then try again. | | "The carrier rejected your login details. Update the carrier credentials under Carriers." when you send | GLS Canada refused the username or password, or a test login is used with **Test mode** off. See **Keep the password up to date** above. | | "The carrier's settings are incomplete or not valid. Check them under Carriers." | The **Billing account number** is not digits only. | | "Some options for this carrier product are missing or not valid. Check the shipment's services and options, then try again." | Zippendo checks these before it sends the shipment: **Declared value** without a **Declared value (CAD)** or above 5,000 CAD, services that contradict each other, **GLS Express** without the dimensions of every parcel, a postal code that is not Canadian, a parcel with no weight, or more than 99 parcels. The shipment shows the reason. | | "The selected carrier product does not ship between these countries. Choose a different product." | A sender or receiver address is outside Canada, or a **GLS Express** shipment's sender address is outside Ontario and Quebec. | | "The carrier accepted the shipment but its label couldn't be downloaded. The parcel will still be collected. Use Fetch label on the shipment to try again." | Click **Fetch label** on the shipment. | | "The connection to the carrier was lost before it answered. Zippendo has no confirmation that the shipment was created, so check with the carrier before sending again." | GLS Canada did not confirm the shipment. Look it up in GLS Canada's online shipping before you send it again. | More help: [Carrier authentication failures](https://www.zippendo.com/docs/knowledge-base/carrier-authentication-failures.md). ## Related * [Connect a carrier or integration](https://www.zippendo.com/docs/how-to/connect-index.md) * [Carrier credentials](https://www.zippendo.com/docs/how-to/carrier-credentials.md) * [Test mode](https://www.zippendo.com/docs/how-to/sandbox-mode.md) * [Carrier products and services](https://www.zippendo.com/docs/how-to/carrier-products-and-services.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.